Disappointing experience for our business
Our experience with ZenZap was extremely frustrating, and I would not recommend it to businesses looking for a reliable, organized communication platform.
One of our biggest issues was the lack of consistent folder management. I could create and edit folders on my iPhone, but not on the Mac desktop app. As an administrator, I also couldn’t create company-wide folders that would appear for everyone on our team. Each user had to organize their own messages, which made it difficult to keep company communications consistent and manageable as we grew.
We raised these concerns because we needed a practical solution for our agency, but we were looking for clear answers and support, not simply to be told that the issue would be passed along to development.
We were also told that ZenZap could not export the data we requested. For a business communication platform, being unable to get access to your data in a usable format is a serious concern and something other businesses should consider before committing to the service.
Between the organization limitations, lack of a clear solution, and difficulty exporting data, ZenZap did not meet our needs. Based on our experience, I would not recommend it to another business.
One of our biggest issues was the lack of consistent folder management. I could create and edit folders on my iPhone, but not on the Mac desktop app. As an administrator, I also couldn’t create company-wide folders that would appear for everyone on our team. Each user had to organize their own messages, which made it difficult to keep company communications consistent and manageable as we grew.
We raised these concerns because we needed a practical solution for our agency, but we were looking for clear answers and support, not simply to be told that the issue would be passed along to development.
We were also told that ZenZap could not export the data we requested. For a business communication platform, being unable to get access to your data in a usable format is a serious concern and something other businesses should consider before committing to the service.
Between the organization limitations, lack of a clear solution, and difficulty exporting data, ZenZap did not meet our needs. Based on our experience, I would not recommend it to another business.
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Pleasantly surprised
The only time I have an assistant is when I’m making a movie. I plan to hire a human someday when circumstances allow. I’ve never used AI for anything, and will never use it for anything creative when it comes to writing screenplays or making movies, but I figured I’d try one out as an assistant. Zenzap seemed like a solid option and I have to say, it’s been a week and a half and I’ve been able to make a dent in the mountain of work that has piled up over the last year. It’s been great. I recommended Zenzap to my producer and he feels the same way.
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Garcia
💯 24/7 💪🏾
Thorough App.
Easy to use. Very detailed.
Jorge
Perro
Customer service is amazing
Since having the app for work base uses, there was one bug but after contacting Shelly at ZenZap! Things got sorted very quickly and it’s not often like that you get great customer service! Thank you!
Crashing
I like the actual functionality so it’s kind of a shame that it crashes every five seconds. I literally cannot access the app at all half the time. I was tempted to give it one star to really highlight this issue but I feel bad considering the software is nice otherwise. PLEASE fix this.
Israeli owned
While Isreal commits genocide in Palestine and bombs Lebanon it might be worth boycotting Israeli companies.
Works well when not crashing
I really like the app when it is not crashing. Unfortunately, after using it for 2 days just fine, my app crashes within 10-15 seconds so I cannot use it anymore. I hope this bug is patched in the next update.
Ideot
Useless
Lock you out
WiFi only
Loveeee!
Love that it’s free and love how you can make roles and different chats with each
Just another data trawler
After about six months of use, suddenly demanded my phone number and wouldn’t give me access to my chats unless I did. Seems like yet another data trawl. Its user interface was hardly intuitive to use or easy on the eye. So I just deleted and went back to WhatsApp.
Excellent
I was pleasantly surprised by the app. I implemented it in my company, and everyone is enjoying using it! I’m eagerly looking forward to the Jobber integration.
Desktop App is the WORST
It will not open, just keeps freezing and crashing! And to use the program on Desktop it lags and take forever for you to see messages that were sent to you. The phone app is fine though, but need better desktop capabilities.
Response from developer
Desktop performance is an important focus for us, and we’ve released multiple updates to improve speed, stability, and syncing on macOS. We recommend updating to the latest version, and our support team can help investigate device-specific issues if this persists.
Great replacement for WhatsApp
If you’re looking to replace WhatsApp for internal chat with more control, then this is the app for you!!
But I do have a wish list of things this app would do!!
- Video Meetings (like Google meets/teams)
But I do have a wish list of things this app would do!!
- Video Meetings (like Google meets/teams)
Response from developer
Thank you for the kind words! We’re glad to hear you’re enjoying the app. You’ll be happy to know the feature you mentioned is already available in Zenzap. You can start a video meeting via Google Meet, Teams, or Zoom right from Zenzap chats, just tap the call icon in the top-right corner of a conversation.
Easy to Use
Super User Friendly - You dont need a 1 hour tutorial to understand the app and Keep everything orgonaized for You, Your Company and Team
Response from developer
Thanks for sharing! Ease of use and clear organization are exactly what Zenzap is designed for. We’re thrilled you’re enjoying the clean UI and simple setup.
G. Mánager
Great app!
Response from developer
Thank you!
Perfect messaging app for work
Zenzap rescued my workday from drowning in endless emails and WhatsApp threads. On top of that, it runs seamlessly. None of the clunky lags or awkward sync issues I’ve run into with other apps.
Response from developer
Thanks for your feedback. We are glad to hear that having all work communication in one place saves your work day!
Rubbish
Rubbish app. Doesn’t work at all. Literally useless. 🇵🇸
