ZERO& User Reviews

Customer Experience

Positive experience75.6% of reviews
Neutral3.8% of reviews
Negative experience20.5% of reviews

~ Based on 78 written reviews from the US App Store.

What users say

Is ZERO& Safe?

ZERO& appears safe based on user ratings. AppsHunter Safety Score for ZERO& is 92/100.

This assessment is based on 376 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.8% of ratings point to a safe experience
1.6% of ratings suggest some concerns
6.6% of ratings point to a risky experience

~ Based on 376 App Store ratings for ZERO&.

Is ZERO& Legit?

ZERO& appears to be a legitimate app. AppsHunter Legitimacy Score for ZERO& is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great drinks and food!

I love Boba and Milk Teas and their food options donโ€™t disappoint.

Great

Good joob yall

3 years strong!! ๐Ÿค—

I love their drinks and their app never fails! ๐Ÿ™‚

Great App, bad shop

The app works great. I can see pictures of the items and read descriptions. The only problem is that the Zero & near me has been sold out of everything on the menu for months so it makes the app useless.

Takes so long to just place an order using the app

google apple integration is incomplete. Asks you to enter email and name again. No Apple Pay have to enter card details manually. No paste

Absolutely terrible service

Hi,

This app barely works 90% of the time and when it finally does, it doesn't even tell when a store is open or not. I've gone to my local Zero& multiple times because the online app says they're open only for the store to be fully locked down and closed in the middle of the afternoon during the hours they're allegedly open. I just lost money on an order that's not going to be fulfilled, so thanks.
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Quick and easy

All essential functions. Writing is a little too small.

Tea time

I really love this brand of Boba. However, the issue is that every time I come to Location at the great mall they never have Matcha. They really need to keep it in stock.

Good app

Good app

Great app and great service.

The app is very seamless and quick. No nonsense lagging like many other companies. The app has photos and great descriptions and also lets you know when the menu changes, again, something that other companies donโ€™t always do efficiently. The app is quick and to the point and also lets you know the realtime queue of customers and approximate wait time. They also message you when your order is ready. 5/5 experience every time, thank you SF zero!
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Great App!

Very easy to use and has everything you needed for your milk tea fix.

Ez to use

Simple interface makes for ez pick up

Never disappoints!

Always delectable ๐Ÿ˜‹

Delicious

So good! I like going here, it always feels like a healthier than the other normal boba I get from other stores. Sometimes it has longer lines and can be expensive for a single drink, but overall this place is awesome that me and my wife will likely to come back for a dessert. Good job to all employees for making the store clean and accomodating to public.
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Love this place

The best boba ever!

Yum

Everything is yum

Stuck at phone number confirmation

Lately I havenโ€™t been able to use the app at all because itโ€™s just stuck at the phone number confirmation part and doesnโ€™t end up sending me the confirmation code.

Itโ€™s good but extremely stupid so Iโ€™m giving one star

They have coupon codes on the back of every cup of tea and points for stuff you buy and I like that but the thing is what if you throw away your cup????!! Then you get nothing!! No rewards!!! I love the idea but I think we should be able to see the code online in case we throw away our cup. I threw away at least a dozen cups before I even realized there was a coupon code on the back of each cup!!! They donโ€™t tell you in the store or in the app!! Also, I donโ€™t know why it wonโ€™t let me create new account or sign into another account. Someone signed into their account in my phone and now every time I try to use my email or Apple ID to sign in it always brings me back to the same account. Whatโ€™s the point of the signing out button????!!!! Also I ordered two drinks a few days ago and it didnโ€™t go in my order history!! So I got no points for those!!! Also my drink took so long to make! There was not even any customers inside the store but my drink took like twenty minutes to make! What I waste of time I was expecting a quick drink I almost got a heat stroke it was so dang hot and the door was wide open I didnโ€™t feel air conditioning! Last thing. The only reason I go there is because of the passion lemonade drink. And they donโ€™t even make it that well. They have seeds inside the drink!!! Thereโ€™s a stinking one inch pile on the bottom of the cup!!! I hate it so much I hate it!!! Choking hazard and itโ€™s absolutely disgusting!! Is it even edible??!!!! I almost threw up the first time I ate one!! They also have an option for Yakut but itโ€™s never available!! Iโ€™m buying grapefruit refresher from Tea Fermata next time. It tastes better than this. Happy Lemon is also better. ZERO&โ€™s boba isnโ€™t even that good. Good app when it works, but I definitely donโ€™t suggest you download. Tons of issues.
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awesome

great rewards

Coconut

Your coconut drink keeps running out everytime I show up late afternoon. Why canโ€™t you get more coconut?. It seems to happen every weekend. Your a legit business. Why can you figure this simple issue?