Can’t reset the app
New version terrible
Response from developer
Hi There, Thank you for your feedback. We're sorry to hear you've experienced difficulties with the new app. We understand how frustrating it can be when you're unable to add a payment method or begin charging as expected. We're particularly concerned by your comments regarding the payment selection screen and would like to investigate this further. Should you require any support please contact our support team at customersupport@zest.uk.com so we can help get you up and running. We also appreciate your feedback regarding Apple Pay and understand the inconvenience caused by changes from the previous version of the app. Our app development team are working to introduce this feature very soon. Your feedback has been shared with the relevant team as we continue to improve the app experience. Kind Regards, Zest Customer Experience.
Superb
Response from developer
Hi There, Thank you so much for taking the time to leave a review. We're delighted to hear that your experience with the app was a positive one and that you found it easy to use. It's great to know that charging, monitoring your session and tracking costs all worked seamlessly for you. We really appreciate you sharing your experience. Feedback like yours means a lot to the team, and we're pleased to have you charging with us. Happy charging! Kind Regards, Zest Customer Experience.
Diabolical
Response from developer
Hi There, Thank you for your feedback. We're sorry to hear that you're disappointed with the new app experience. We appreciate that changes to a familiar app can be frustrating. Your comments regarding the app's design, usability and overall experience have been noted and will be shared with the relevant team. We value all customer feedback and are continually working to improve the app based on user experiences. Kind Regards, Zest Customer Experience.
Re-register why?
Response from developer
Hi There, Thank you for taking the time to share your feedback. We're sorry to hear that the move to the new Zest app caused frustration. We appreciate that having to register again, verify your account and re-add payment details can feel inconvenient. The new app required a separate registration process to support the updated platform and improved security features. We understand this took additional time, and we're sorry for the disruption. Your feedback is valuable, and we'll ensure it is shared with the relevant teams as we continue to improve the experience for our customers. Kind regards, Zest Customer Experience.





