New version terrible
The updated app is a nightmare. A doom loop of select payment with a pop up screen that does not extend to the options below and does not accept the payment even when it was there. What happened to supporting Apple Pay which has gone from the older version.
Superb
I was a little sceptical after reading some reviews, I needed to use this app for the particular car park I was going to so gave it a shot. Have to say it worked like a dream! Seamless connection, easy to check on charge status and how much the cost is. Don’t normally write review on apps but felt some of the negative ones were a little harsh. Very happy customer!
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Diabolical
Congratulations. You’ve taken a really easy to use, modern looking app and not only made it practically unusable, it looks like it was made 10 years ago. Utter fail.
Re-register why?
Having used the Zest app for some time I discovered I had to reinstall a new version and completely reregister from scratch with setting up account verifying via email and re-inputting payment details etc. what a waste of time, we only have zest public chargers in our city and so are a captive population, the prices are extortionate and then this inconvenience on top. Arrogance from the organisation that their customers time and effort can be taken for granted and wasted at will.
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Receipt
Since upgrading to the new version the receipt lacks all sorts of details. Bring back the old version of the receipt where it shows who was the customer, where you parked , etc etc. also bring back pin favourite charging bay. Your old version by far was much better then new version.
To expensive
The worst Ev chargers Zest i ever used !!! is very expensive compared to other slow chargers!!! The electricity they offer running out faster !!! Hey Zest don’t try to make your dodgy comment on on my review!!! Zest replaced ubetricity in my area which mean is more expensive compared to shell ubetricity zest -£0.56kw/h— ubetricity £0.39kw/h !!!! No i dont like Zest and im not going to use it again ,avoid !! And now you want me to call your customer support??? Jus get lost with your dodgy comment !!! Designed to increase Ev chargers prices !!!!🤮
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Hardly every works with MG
Just doesn’t seem to work with my car. Very frustrating as other companies’ chargers work.
Bunch of jokers
Wanted to charge at a multi story car park and had to install this (now removed) app. All well and good, most charging apps allow you to add card details and then take a payment hold and charge you for the session. This lot want a “top up” of at least £10 - I have a hybrid that will cost at most £6 to charge so I’d be leaving MY hard earned money in their account as I doubt I’d be returning to the same location! Rethink your app, holding people’s money in this way is just wrong.
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best in class
By far the best, most ergonomic, easy to use charging service i’ve used. Straight forward barcode to scan and after initial set up you’re flying. Unlike all the other companies, i.e. Fastned, it’s very simple to use and the infrastructure is always well looked after and in convenient locations.
Real-time charging gone
The charging service itself is reliable, but one feature I really miss is the live charging information. The app used to show real-time charging progress, making it easy to monitor your session without walking back to the car. Since this feature disappeared, the overall experience has become less convenient. I hope Zest brings back real-time charging updates in a future app update, as it was genuinely useful.
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Useless
Fortunately wasn’t desperately in need of charge or would have been worse than just a waste of time and an annoying detour to try to use this charger. Email never arrived so app couldn’t be verified so payment couldn’t be add so I couldn’t use the charger. Worst wv charge / app experience I’ve had.
Terrible service, terrible app
Can’t charge without pre-paying. Can’t pre-pay with validating email address. Can’t validate email address without giving over name, address and phone number. If they don’t send you a validation email (they didn’t) then the helpdesk is not empowered to validate your account. Save yourself the effort - go to a different branded charger
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Works
It’s been very easy to set up and operate in Portsmouth. Can’t fault it. So much easier than any other ones I’ve used.
How are charging apps still so bad
In an era of Apple/Google pay, password managers, and auto fill credentials - or even better, Face ID and passkeys! - Zest is leading the way in utterly dire user experience. It's genuinely imaginative in how it makes the interface as obnoxious as possible.I cannot believe these people are allowed to handle credit card transactions.
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One of the worst charging apps…
Forced me to change passwords but does not send me a link to my email despite claiming it has.
No prices published
As above prob best avoided just on that score.
Outdated and inconvenient
A good example of why EV uptake is still not widespread. Charging stations don’t have a card reader, forcing use of the app.
The worst part of this app is the requirement to add a wallet balance before being able to charge, meaning you pay more than what you use. Feels like a scam.
This app has card input only and no options for Apple Pay. Why do you need my phone number, email address and home address to charge? Would you like my mother’s maiden name and my inside leg measurement too?
It shouldn’t take 5 minutes sat by the side of the car inputting all of this to start charging.
The worst part of this app is the requirement to add a wallet balance before being able to charge, meaning you pay more than what you use. Feels like a scam.
This app has card input only and no options for Apple Pay. Why do you need my phone number, email address and home address to charge? Would you like my mother’s maiden name and my inside leg measurement too?
It shouldn’t take 5 minutes sat by the side of the car inputting all of this to start charging.
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Terrible
Why do I have to download an app? Why do I have to add a balance. Now I’ll avoid all Zest chargers
Cannot add payment card and no support offered
Can’t use add a card to the app despite having set up an account therefore I can’t use the chargers in my area. Helpline had no clue and the email I sent has not been answered nearly 24hrs later. Have tried reinstalling the app.
Simple to use
Easy to set up and the QR scanner made it simple to charge. You don’t have to register to charge, which is convenient, but if you do then there are none of those pre-auth checks from your bank.
