Zimi User Reviews

Zimi
Zimi
ZIMI INNOVATIONS PTY LTD

Top reviews

Car play

Can we get this App on car play.. so that we can open garage doors from the car without finding the phone??

Inferior Product, poor performance, frequent drop outs, long lag time

WASTE OF MONEY, MOST UNRELIABLE OF GARAGE E-DOOR OPENING APPS. Unclear set up instructions, troublesome to set up & connect to pre-existing wifi network. After set up, more than 75% of the time, there is so much lag in the app activating, sometimes up to 8 minutes, before garage door can be opened or closed. Often, we have to be right in front of the garage door for the app to work so it defeats the purpose of having an e-door which should be able to remotely open when we’re away from home. Poor performance despite the Zimi device being the only other device located within 30cm of the Wifi router. Older apps like the Merlin e-door worked within 10 seconds of opening app.
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Inferior Product, poor performance, frequent drop outs, long lag time

Unclear set up instructions, troublesome to set up & connect to pre-existing wifi network. After set up, more than 75% of the time, there is so much lag in the app activating, sometimes up to 8 minutes, before garage door can be opened or closed. Often, we have to be right in front of the garage door for the app to work so it defeats the purpose of having an e-door which should be able to remotely open when we’re away from home. Poor performance despite the Zimi device being the only other device located within 30cm of the Wifi router. Older apps like the Merlin e-door worked within 10 seconds of opening app.
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TERRIBLE - Unintuitive & convoluted install, poor instructions. A lot of lag to operate

Purchase a Zimi bundle for our garage door. Tech installed hardware, ZERO assistance with software. DIY installation was a terrible experience - instructions that came with Zimi device are poor, inadequate, badly written. QR code took us to Zimi Pro instead of Zimi app. On the positive, Helpline was very helpful. After install, user experience has been poor. Lag time in it connecting to garage door can take up to 30 secs, device goes offline regularly. Trying to share or add family members to network is another pain - again, POOR instructions. Takes a lot of guess work & trying different options if one is not an IT tech. On the iPhone 16, can’t tell sometimes if the door is up or down. Need to scroll down the phone to view the entire slide bar for the app. Why on earth would one need so many slide bars for the garage. Programmed by someone who does not know how many panels a garage door has?? This is not our first garage door or home automation device. We can compare with others including Eufy, Merlin MyQ and Grid Connect. WORSE experience
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Bluetooth bug

We have to disable Bluetooth for it to work every single time. Very annoying. It’s a bit slow to load too.

Not up to scratch

App is need of regular updates so many bug issues not being addressed

Simple and super easy

Had quite a lot of Zimi switches and the edoor connect installed. All works well. The app’s simple but effective, had an issue and customer support is excellent and quick.

Don’t buy the garage door controller.

Bought the control for my garage door to be able to use it if someone lost their keys or needed to gain access to our house.
It is worthless. Tried to let my father in law in while we were out of town. Can’t tell if the door is up, down or cracked. It seemed to just open a few inches and stop every time.
Don’t bother with this just get an electric door lock.
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Works ok

The most annoying thing about the app is that it always logs you out atleast once a month.
When you open the app to connect to the garage door opener it takes a while, sometimes doesn’t connect so you have to restart the app and then guess what! You are logged out…

Disappointing and unreliable

We have a newly built home with more than a dozen wifi linked devices.

Unfortunately Zimi controls our garage door. When asking google to open our garage door from our car the response half the time is “oops something went wrong” and we have to try again. When using the app it takes between 20 and 60 seconds to locate the door.

In our previous home we had the B&W app which worked perfectly and instantly everyone.

I cannot understand why tech that’s 5 years newer would be so second rate.
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Occasional hiccup.

When it works, it works well. When it decides not to, it won’t work. The switches sometimes has Bluetooth signal issues and it refuses to take command from this app. STRONGLY ENCOURAGE developers to include a DARK mode which activates with iOS Dark Mode.

Very disappointing

I have invested quite a lot in Zimi products over the last 3 years - and they are not cheap. A smart product is dependent on a smart app. The last update is seriously flawed: it often shows incorrect On/Off status of lights and power outlets, often does not respond ,or is so slow it is easier to flick the switch manually.

The Zimi concept is fantastic, but the app is simply not good enough.
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Connection

Won’t connect and when it does it takes forever. Useless.

Do not buy

Worse product ever used. Overpriced and never connects via Bluetooth, can’t find switches constantly. Not much hep when searching for troubleshooting.

Bugs

Electricity consumption reading doesn’t work since last update. Zimi support is aware of it but doesn’t provide patches. This is quite disappointing for anyone who bought their devices for this feature.

So far, so good.

We just had a bunch of these installed in our place and so far it looks and works as expected. The two things that immediately seemed like “a miss” for me were the ability to create custom “lifestyles” (I can only lock unused power points and turn off all lights) and the ability to link a switch button to a lifestyle.

With two little kids our hands are always full and it would be awesome to be able to link one spare switch button to the “turn all lights off” lifestyle, for example. The only work around I found was setting up an action through GoogleHome, but that required me to add every single switch independently and it is also extremely slow to respond.

Hopefully something like this will be part of a new release.
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Brilliant and so easy

App is simple and easy to use.
Easy to set up with Google Home and start voice commands. Love it!
Favourite one is the garage door controller!
Well done on the improvements. Keep ‘em coming!

Easy to use

Very simple to use and great format

Reliable, “just works”

I’ve had this app and a garage door opener for 2 years now. No issues opening the door via the app and it’s very convenient to use. Great for someone like me who often locks himself out of the house. I’ll definitely buy more Zimi products in the future!

Smart home convenience

The timers are really helpful. Helps me to setup tv watching controls for the kids. Christmas lights turn on and off at the required time.

Integration with google home allows hands free operation of dimmers , lights, switches and garage door.