I trusted Zipstall and it cost me over $230 in tickets
I gave Zipstall every opportunity to make this right, and they chose not to.
I originally received a parking ticket because the app failed to automatically start my parking session, despite that feature being something I’d come to rely on every day. There were no notifications that anything was wrong, and when I contacted customer support, they acknowledged they couldn’t help after Impark denied the cancellation. No credits, no goodwill gesture, and no accountability for the app failing to do what it was designed to do.
I’ve also experienced the opposite problem on multiple occasions, where sessions failed to end automatically and I was charged as much as $66 because the app kept my parking session running after I had already left.
I’ve switched back to physical parking or other parking apps. Based on my experience, I cannot recommend Zipstall.
Intrusive & Deceptive
How Paid Parking Should Be
Zipstall has solved that problem. It is simple, easy to use and makes the patron feel so much better about parking because we know we will not get ripped off or pay for time not used or end up with a ticket because Time ran out. It’s ingenious!
Will definitely use this again and again!
Response from developer
You deserve to be treated with respect and by showing you all the options (Plan Trip), never making you guess how long you will be parked (counting up) and protecting you with our magical AutoStop feature we are delivering the experience you deserve! Thanks for being a part of the Zipstall family.
Worst Parking App Ever
Am seriously considering never using the business I frequent that uses this awful parking app.
Response from developer
Hey Krystin; Thanks for the feedback. Getting the app and creating an account does take longer that it did to just get free parking. The reality is that the free lot you parked at is changing due to a bunch of additional demand and as a result a more involved system is required. The GOOD NEWS is that once you have your account setup you never had to do this again and you get all the powers of Zipstall (Plan Trip feature, session start/stop, No Parking Ticket Guarantee, access to validations, AutoStop, etc.). When you say we are the worst parking app you have used, I am assuming you are judging us based on speed to a session for someone who wants free parking. We have a similar capability, but this lot doesn't want everyone to get free parking anymore. They want to protect the parking for the customers of their tenants so you need to go to them to get your free parking instead of any random person being able to enter their plate. I am positive that if you take some time to understand all of the powerful features we have built inot the app for you, that you will agree that it is actually the slickest parking app in the industry and is the only one that treats parkers with respect by both showing them all options and not forcing them to guess how long they will be parked. Hope you will give us another shot and experience all Zipstall has to offer.
Leeches
Response from developer
Have you ever thought "I love guessing how long I am going to be parked!" or "I hope I guess wrong and pay extra or get trapped into a $90 parking ticket if I guess too short?", if the answer is NO, then Zipstall is the app for you. We believe in treating people with respect and allowing them to pay only for the time they use. We never make you guess how long you will be parked, because we believe this is a form of parker abuse. We always tell you how much your session will cost (see Cost Estimate) and we might be the only app in the world that uses your Bluetooth connection to automatically end your parking session when you get back in the car, through our AutoStop feature. Because you pay only for the time you use, we also GUARANTEE you will never get another parking ticket ever again! We definitely don't think of ourselves as leeches and instead like the term "Parking Protectors".
