Flawless and Easy to Use
Response from developer
Thanks for your comments. It is rewarding for us when people like you understand how unique our platform is that it can not only open gates/doors/elevators, but it also never asks you to guess how long you will be parked. We want you to be able to come and go when you want and pay only for the time you used, without any threat of a parking ticket. Payment machines freeze, tickets get lost, printers run out of ink, but Zipstall gives you the power to do everything through your mobile device! Thanks for being a part of the Zipstall family.
I trusted Zipstall and it cost me over $230 in tickets
I gave Zipstall every opportunity to make this right, and they chose not to.
I originally received a parking ticket because the app failed to automatically start my parking session, despite that feature being something I’d come to rely on every day. There were no notifications that anything was wrong, and when I contacted customer support, they acknowledged they couldn’t help after Impark denied the cancellation. No credits, no goodwill gesture, and no accountability for the app failing to do what it was designed to do.
I’ve also experienced the opposite problem on multiple occasions, where sessions failed to end automatically and I was charged as much as $66 because the app kept my parking session running after I had already left.
I’ve switched back to physical parking or other parking apps. Based on my experience, I cannot recommend Zipstall.
Response from developer
Thanks for sharing your comments, however there appear to be some comments which don't actually add up. Firstly, Zipstall doesn't automatically start sessions unless it is by a license plate recognition camera at a gated facility where there are no tickets issued. This is not a factual statement. Not sure what sort of a notification you wanted us to provide you if you didn't start your session. We would not know that your vehicle was parked if you did not start a parking session. Zipstall is not a parking enforcement platform and instead we simply help you register your vehicle and pay for your parking. This means we are not able to decide if a violation is cancelled or not, this sounds like it fell with Impark in this situation, but they are generally reasonable. I am not sure what sort of credit you think that Zipstall should have provided for you not having started your parking session. Your next comments relate to stopping sessions and for this we actually have a feature (which you have to setup and which we remind you off with every session started without it in place) called AutoStop. This magical feature ends your session for you automatically when you get in your car and drive away. We wish that we could enable this feature for everyone, but the phone companies require that you grant us the required permissions, so the best we can do it highlight it to you and strongly suggest setting it up. When users do forget to end their sessions, they call us, we give them a refund to the actual time they parked and then teach them about AutoStop. Then they thank us, set up AutoStop and never have the problem again! If you do not start a session in other apps or with a parking meter, you will get tickets with those platforms as well. The difference is that they will make you guess how long you will be parked, where with Zipstall we simply let you pay for the time you use, so we guarantee you never get another parking ticket (when you start a session). I truly hope this clarifies how parking works and the great lengths we go to in order to treat parkers with respect and to deliver the best parking experience. Take care!
Intrusive & Deceptive
Response from developer
Thanks for the feedback. As your feedback is not very specific it is hard to comment directly, but when you say intrusive and deceptive I am assuming that you mean that we are intrusive in verifying your email and requiring you to add a credit card to your account. As most of our parking is paid and as we provide access to secure properties, verifying our customers is an important element that our partners rely on us for. Our signup is on par with other platforms like uber and lime scooters, so this should not be considered intrusive. I have no idea what you mean by deceptive as we try to be very transparent on everything we do. The biggest issue people have with our platform is remembering to end their sessions, but this is why we built AutoStop and why we happily refund extra charges if someone forgets to end their session. As you don't state which lot you were parking at, which was free, I have to assume it was free only for a fixed period (most of our lots are paid from when you start your session) and these rate decisions are made by property owners. Our system is simple and lets you start a session, park as long as you like, charges you appropriately for the time you use, and if you have AutoStop setup we will even end the session for you automatically! Hope this clarifies and hope you have a great day.
How Paid Parking Should Be
Zipstall has solved that problem. It is simple, easy to use and makes the patron feel so much better about parking because we know we will not get ripped off or pay for time not used or end up with a ticket because Time ran out. It’s ingenious!
Will definitely use this again and again!
Response from developer
You deserve to be treated with respect and by showing you all the options (Plan Trip), never making you guess how long you will be parked (counting up) and protecting you with our magical AutoStop feature we are delivering the experience you deserve! Thanks for being a part of the Zipstall family.
Worst Parking App Ever
Am seriously considering never using the business I frequent that uses this awful parking app.
Response from developer
Hey Krystin; Thanks for the feedback. Getting the app and creating an account does take longer that it did to just get free parking. The reality is that the free lot you parked at is changing due to a bunch of additional demand and as a result a more involved system is required. The GOOD NEWS is that once you have your account setup you never had to do this again and you get all the powers of Zipstall (Plan Trip feature, session start/stop, No Parking Ticket Guarantee, access to validations, AutoStop, etc.). When you say we are the worst parking app you have used, I am assuming you are judging us based on speed to a session for someone who wants free parking. We have a similar capability, but this lot doesn't want everyone to get free parking anymore. They want to protect the parking for the customers of their tenants so you need to go to them to get your free parking instead of any random person being able to enter their plate. I am positive that if you take some time to understand all of the powerful features we have built inot the app for you, that you will agree that it is actually the slickest parking app in the industry and is the only one that treats parkers with respect by both showing them all options and not forcing them to guess how long they will be parked. Hope you will give us another shot and experience all Zipstall has to offer.
