Wack
Wouldn’t let me sign up with a password despite following all the stated parameters. Great job guys
Super buggy app
The app is problematic at least 4 out of 10 times when I try to purchase gas. I constantly have to log in, and the authentication email often never arrives when I’m standing at the pump trying to pay. Trying to get points credited based on invoices is a whole different story.
I’m a Platinum member, yet the level of customer service I receive is mediocre at best. The way some representatives respond makes it seem as though they’re doing us a favour. The customer service team seriously needs to improve its phone etiquette.
I’ve had to call three or four times just to resolve a single transaction. First, they credit the missing points, and then I have to follow up again regarding the CT Money. I’ve emailed them the promotional emails as requested, but no one follows up or responds as promised.
Today, the pump failed to dispense gas, and when I tried to cancel the transaction through the app, it wouldn’t let me. Now I’ll have to call customer service yet again. I’m sure I’ll be told they can’t see the promotion on their end and won’t credit the CT Money.
What a joke. This is not the level of service I expect as a Platinum member.
I’m a Platinum member, yet the level of customer service I receive is mediocre at best. The way some representatives respond makes it seem as though they’re doing us a favour. The customer service team seriously needs to improve its phone etiquette.
I’ve had to call three or four times just to resolve a single transaction. First, they credit the missing points, and then I have to follow up again regarding the CT Money. I’ve emailed them the promotional emails as requested, but no one follows up or responds as promised.
Today, the pump failed to dispense gas, and when I tried to cancel the transaction through the app, it wouldn’t let me. Now I’ll have to call customer service yet again. I’m sure I’ll be told they can’t see the promotion on their end and won’t credit the CT Money.
What a joke. This is not the level of service I expect as a Platinum member.
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Brutal
Stop signing me out. I use the same phone, I’m waiting for a code to be emailed, brutal when there are people in line behind you.
Invasive
Why is this app so invasive in terms of permissions and the persistent nagging of location data. Just ask for a postal code, then use that to suggest “location related“ promotions?
Not smooth
The app always has glitches and always signs you out
