Wack
Wouldn’t let me sign up with a password despite following all the stated parameters. Great job guys
Super buggy app
The app is problematic at least 4 out of 10 times when I try to purchase gas. I constantly have to log in, and the authentication email often never arrives when I’m standing at the pump trying to pay. Trying to get points credited based on invoices is a whole different story.
I’m a Platinum member, yet the level of customer service I receive is mediocre at best. The way some representatives respond makes it seem as though they’re doing us a favour. The customer service team seriously needs to improve its phone etiquette.
I’ve had to call three or four times just to resolve a single transaction. First, they credit the missing points, and then I have to follow up again regarding the CT Money. I’ve emailed them the promotional emails as requested, but no one follows up or responds as promised.
Today, the pump failed to dispense gas, and when I tried to cancel the transaction through the app, it wouldn’t let me. Now I’ll have to call customer service yet again. I’m sure I’ll be told they can’t see the promotion on their end and won’t credit the CT Money.
What a joke. This is not the level of service I expect as a Platinum member.
I’m a Platinum member, yet the level of customer service I receive is mediocre at best. The way some representatives respond makes it seem as though they’re doing us a favour. The customer service team seriously needs to improve its phone etiquette.
I’ve had to call three or four times just to resolve a single transaction. First, they credit the missing points, and then I have to follow up again regarding the CT Money. I’ve emailed them the promotional emails as requested, but no one follows up or responds as promised.
Today, the pump failed to dispense gas, and when I tried to cancel the transaction through the app, it wouldn’t let me. Now I’ll have to call customer service yet again. I’m sure I’ll be told they can’t see the promotion on their end and won’t credit the CT Money.
What a joke. This is not the level of service I expect as a Platinum member.
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Brutal
Stop signing me out. I use the same phone, I’m waiting for a code to be emailed, brutal when there are people in line behind you.
Invasive
Why is this app so invasive in terms of permissions and the persistent nagging of location data. Just ask for a postal code, then use that to suggest “location related“ promotions?
Not smooth
The app always has glitches and always signs you out
Recent Wash & Go failed Purchase
I was still charged with the delayed transaction. And after calling them, I’ll have to wait 5-7 business days. A few days later, I see another transaction (now pending)… This issue is the reason I no longer want to use Petro-Canada app anymore.
Poor location features
U r all can’t locate gas station accurately. It has been like this for a while. Can u fix it and make it workable
Never able to redeem
App is so bad it’s hard to redeem points at gas station
Terrible app
I can log in to petro-points via my browser just fine. I try and log in using my existing credentials and get a login error. The app is garbage.
Easy
Awesome app
Fueled up
I generally come to Petro-Canada to fuel up and I use my app which is fantastic, but they’re always seems to be a pump or two that is out of order. This can be frustrating to maneuver in the parking lot to another pump if it is kind of busy. Thank you.
Please increase the interval before requiring verification!
Having the app asking to verify my account via email verification code after one week of not using it is too much. I already have Face ID turned on. Ask me to verify after a month or two, not one week!
Waste of time
Never works and now it has stooped taking my cards for online transactions this sucks
Pay
The apps logs you out each time it’s very inconvenient
Way too many updates and never works when you need it
Way too many updates and never works when you need it
Update too often
Please, make the app version stable longer
I deleted my account
App is useless. Use the browser on your phone. I deleted my account and no longer shop at Petro Canada. You must call the call centre to delete your account.
Very annoying at times
Most of the time it tells me I’m not at the station when I am in fact at the station. I then have to drive around for the stupid thing to engage.
New App
Love this App and it makes it so easy to redeem Petro Points!
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