Nothing but problems
This app has had problem after problem and customer support has been ineffective. I’ll just tap my card and forget the app
Too late
Donate by Oct 5th and get bonus points. Too bad that the update came on October 6th and was already too late to meet the cutoff for donations.
Nope
Can’t login and from the other reviews it seems like this is just the first problem and that the app doesn’t work even if you manage to login.
Need higher value amount defaults
Great App. Works well. The default values for defaults stop at $100. Not many vehicles can feel for that amount any longer. Would save me some steps to have another category of$150.
Apple Wallet Does NOT Work
Unable to add the card to Apple Wallet. Makes this highly unlikely that I will continue to use if I have to launch an app every time I want to scan the card.
Unable to sign in
Signed up for the program, downloaded the app and the sign in doesn’t work. It brings me directly to enter password and the CTA on th sign in button does nothing. I uninstalled and reinstalled and same thing. When will this be fixed so I can use the program?
Worst app ever
Don't download this app. If you want to use it you have to have a code emailed to you every single damn time. It takes way to long for it to work. Go to Esso
Poor Carwash experience
I had a very bad carwash experience using this app. I bought a season pass and uploaded it to my account. They canceled my season pass because I uploaded it onto my work phone as well. They didn’t even investigate the issue before cancelling my season pass. I didn’t get the refund for my 80 days left on the carwash purchase.
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Can’t access app anymore
Authentication failing and password reset link not being sent
Can’t open app with international eSIM
Fix your app please, I’m using a data plan from GigSky and my ip is a US ip, can’t open your app, Shell is working fine
Constantly logs you out
This app is so slow and the constantly logging you out of your account makes it impossible to be useful when needed to pay at the pump. I understand the 2FA and sefurity factors, but constantly demanding re-login and slow to receive 2FA makes the app useless when it matters.
Unable to create account
I am using this aap first time and tried using signing up by filling information, but whenever i try to finish it they say unable to create account there is problem creating signing in from their side
Conveniently inconvenience
App takes forever to load when you need it to load. Makes no sense why I can’t have my Apple wallet with the card in it.
The app forces you to update everytime there’s an update. Makes me really wonder why the app is conveniently very inconvenient to use.
The app forces you to update everytime there’s an update. Makes me really wonder why the app is conveniently very inconvenient to use.
Garbage app
I’ve been using petrol for years and the apps now updated so you constantly have to get emails to login every time you want gas go to your email just to go into the app. Credit cards are no longer properly linked so you have to use Apple Pay and on top of that. There’s a good chance it’s gonna air out so you might be trying to use the app for up to five minutes just to purchase gas or don’t get any of your points and lose out on Canadian money. I think I’m gonna start using other gas stations continuously the case.
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Mark
App is somewhat reliable, and it’s great to be able to link up rewards with participating partners.
The MFA is horrible, though. Nothing like waiting for an e-mail on your mobile device while waiting to fill up at the pump.
E-mail is not necessarily secure, not to mention, now you’re at the service station scrolling through your junk mail for the code.
More than once I’ve just driven to a competitor’s station because of this.
The MFA is horrible, though. Nothing like waiting for an e-mail on your mobile device while waiting to fill up at the pump.
E-mail is not necessarily secure, not to mention, now you’re at the service station scrolling through your junk mail for the code.
More than once I’ve just driven to a competitor’s station because of this.
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2FA is email only. Slow. Cumbersome
Even with biometric scan on it demands 2FA and for some reason there is no sms for the 2FA. Frequently the email is caught by spam. Also, it’s 2026 who sends 2FA only by email.
very easy for gas
i can pay in the app with apple pay and get the gas, thats so helpful
Wack
Wouldn’t let me sign up with a password despite following all the stated parameters. Great job guys
Super buggy app
The app is problematic at least 4 out of 10 times when I try to purchase gas. I constantly have to log in, and the authentication email often never arrives when I’m standing at the pump trying to pay. Trying to get points credited based on invoices is a whole different story.
I’m a Platinum member, yet the level of customer service I receive is mediocre at best. The way some representatives respond makes it seem as though they’re doing us a favour. The customer service team seriously needs to improve its phone etiquette.
I’ve had to call three or four times just to resolve a single transaction. First, they credit the missing points, and then I have to follow up again regarding the CT Money. I’ve emailed them the promotional emails as requested, but no one follows up or responds as promised.
Today, the pump failed to dispense gas, and when I tried to cancel the transaction through the app, it wouldn’t let me. Now I’ll have to call customer service yet again. I’m sure I’ll be told they can’t see the promotion on their end and won’t credit the CT Money.
What a joke. This is not the level of service I expect as a Platinum member.
I’m a Platinum member, yet the level of customer service I receive is mediocre at best. The way some representatives respond makes it seem as though they’re doing us a favour. The customer service team seriously needs to improve its phone etiquette.
I’ve had to call three or four times just to resolve a single transaction. First, they credit the missing points, and then I have to follow up again regarding the CT Money. I’ve emailed them the promotional emails as requested, but no one follows up or responds as promised.
Today, the pump failed to dispense gas, and when I tried to cancel the transaction through the app, it wouldn’t let me. Now I’ll have to call customer service yet again. I’m sure I’ll be told they can’t see the promotion on their end and won’t credit the CT Money.
What a joke. This is not the level of service I expect as a Platinum member.
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Brutal
Stop signing me out. I use the same phone, I’m waiting for a code to be emailed, brutal when there are people in line behind you.
