Never works
Why do you need so many authentication methods and even when signing in, it takes forever to load! There was also an error today so I couldn’t even pay. I am literally across the road at an Esso that is more expensive because I can’t stand this app. It’s not reliable and I don’t understand how it has so many positive reviews. It’s always been a bad experience for me and is the single reason I prefer Esso or Shell.
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Can’t prepay on the app anymore
Since the latest update I can no longer pay for fuel using the app.
Allow sign in text message code
Add option to remove sign in with code or at least add Allow sign in with code via sms text message
App not working
The app won’t open. Is updated but has been saying they can’t open please close app and try again later. Super frustrating!
Wallet
Would be really practical if we could had our petro card to the apple wallet and not be obligated to open the app every time we want to use the card.
Mobile app failure
This app worked great for me for awhile but for about 6 months now (even with the current update of the app) you cannot access the “fuel up” option on the app and authorize the pump remotely via the app no matter what gas station location I am in. I’ve emailed Petro directly and received no answers as to why and I feel this takes away the whole point of the app forcing me to go inside everytime to scan my points cards and pay for my gas to get my rewards. Very disappointed with how poorly this app functions with no assistance from Petro to correct these errors. One of the most frustrating apps I’ve ever used.
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Out of printer paper, as usual.
They never have paper in the receipt printer, never say thank you for your business and look permanently mad and never smile. Will go to my local Shell station from now on.
No apple wallet access
I used to have the opportunity to add this to my Apple wallet, but now you the developer have taken that away so really has the app changed how’s it going better not in my opinion.
Where is zero star button??
This app keep on asking me to use another email when I try to register I tried 2-3 mails same message “please use another email” waste of time!
Nothing but problems
This app has had problem after problem and customer support has been ineffective. I’ll just tap my card and forget the app
Too late
Donate by Oct 5th and get bonus points. Too bad that the update came on October 6th and was already too late to meet the cutoff for donations.
Nope
Can’t login and from the other reviews it seems like this is just the first problem and that the app doesn’t work even if you manage to login.
Need higher value amount defaults
Great App. Works well. The default values for defaults stop at $100. Not many vehicles can feel for that amount any longer. Would save me some steps to have another category of$150.
Apple Wallet Does NOT Work
Unable to add the card to Apple Wallet. Makes this highly unlikely that I will continue to use if I have to launch an app every time I want to scan the card.
Unable to sign in
Signed up for the program, downloaded the app and the sign in doesn’t work. It brings me directly to enter password and the CTA on th sign in button does nothing. I uninstalled and reinstalled and same thing. When will this be fixed so I can use the program?
Worst app ever
Don't download this app. If you want to use it you have to have a code emailed to you every single damn time. It takes way to long for it to work. Go to Esso
Poor Carwash experience
I had a very bad carwash experience using this app. I bought a season pass and uploaded it to my account. They canceled my season pass because I uploaded it onto my work phone as well. They didn’t even investigate the issue before cancelling my season pass. I didn’t get the refund for my 80 days left on the carwash purchase.
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Can’t access app anymore
Authentication failing and password reset link not being sent
Can’t open app with international eSIM
Fix your app please, I’m using a data plan from GigSky and my ip is a US ip, can’t open your app, Shell is working fine
Constantly logs you out
This app is so slow and the constantly logging you out of your account makes it impossible to be useful when needed to pay at the pump. I understand the 2FA and sefurity factors, but constantly demanding re-login and slow to receive 2FA makes the app useless when it matters.
