Worst experience ever
I won’t suggest zolo to anyone. They looted money from me. First they informed me that everything is included in rent but they added additional charges to the rent everytime and calls it maintenance fees and electricity fees and that they add and can be modify. So there’s no guarantee that they are charging the exact amount. I had to serve notice period even when I was jot in the property because the security deposit was so hefty. They even charged extra amount for the 10 days as it falls under the 30 days notice period so the extra 10 days of the next month need to be paid even if you ate existing the property on the last date of the previous month.
The service is bad anything that happen that has to be through the customer care and they don’t corporate at all.
The service is bad anything that happen that has to be through the customer care and they don’t corporate at all.
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Worst App – Fake Reviews & No Support 😷🤮🤮
I’m writing this so no one else has to go through what I did.
This app is completely manipulated and dishonest. It blocks any negative reviews and only allows fake 5-star ratings, so new users fall into the trap. I tried posting about my real experience in a PG that had water leakage, filthy rooms, stray animals messing up the place, and extremely high electricity bills (₹900–₹1000 per person!) — but the app refused to publish it.
Even worse, the PG management was rude and money-minded. When my room got flooded because of building issues, they took forever to respond, and then had the audacity to charge me penalty for shifting rooms. They promised support and fairness at the time of joining, but later, everything was a lie. No deposit refunds unless you follow their twisted terms — even after completing 12 months, they ask for a 30-day notice or they keep your money.
And guess what? This app protects those PGs by deleting or rejecting genuine complaints. That’s not just bad business — it’s dangerous. People trust these apps to find a safe place to live, and this one actively hides the truth.
If you care about your money, health, and peace of mind — DO NOT use this app. It’s a scam, and it puts people at risk.
This app is completely manipulated and dishonest. It blocks any negative reviews and only allows fake 5-star ratings, so new users fall into the trap. I tried posting about my real experience in a PG that had water leakage, filthy rooms, stray animals messing up the place, and extremely high electricity bills (₹900–₹1000 per person!) — but the app refused to publish it.
Even worse, the PG management was rude and money-minded. When my room got flooded because of building issues, they took forever to respond, and then had the audacity to charge me penalty for shifting rooms. They promised support and fairness at the time of joining, but later, everything was a lie. No deposit refunds unless you follow their twisted terms — even after completing 12 months, they ask for a 30-day notice or they keep your money.
And guess what? This app protects those PGs by deleting or rejecting genuine complaints. That’s not just bad business — it’s dangerous. People trust these apps to find a safe place to live, and this one actively hides the truth.
If you care about your money, health, and peace of mind — DO NOT use this app. It’s a scam, and it puts people at risk.
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Issues in Rent Payment
This is one of the irritating experience with Zolo App. The developer of this app don't coding and stuff from last 4 months i am not able to pay rent properly the upi doesn't work. Whenever i enter my upi number in Razorpay the payment doesn't go through each time. They have Payu option also but that only shows empty screen and razorpay is adding extra charge for payment via UPI. I don't understand why i am paying this charge and the app even doesn't work at all. This is very frustrating and irritating. If you are a apple user just avoid this app. I mean they can't even handle a single app how will they manage PGs then. They don't have a expert coder it seems. I have raised ticket also but no reply or same replies even though i am regularly facing issues. My device details are iphone 16 pro max and ios version 18.3.1
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Fraud!!
I stayed in Zolo Tulpar, Bangalore for almost 50 days. They will tell you the amount you need to pay to stay, and when you do pay, then comes the extra 900+ agreement fee and 2300+ exit charge. Exit charge is fine. But they won’t even mention this much agreement fee before. Moreover, I got charged more than 5 times the amount for electricity(common area/kitchen) than i used in my own room, where I didn’t even go once. Most importantly, the property manager and his wife used the common kitchen every day for 2 to 3 hours(collectively in morning and evening for cooking their food), when i raised the issue, they stopped picking up my calls. I was about to come and stay again next month, but not after this incident. I won’t ever stay at any of the zolo properties and would suggest anyone and everyone i know, not to stay there. Fraud is all they can be.
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Wow
Zolostays is the perfect platform for finding affordable and comfortable accommodations. Highly recommended!
I recently moved to a new city and was lucky enough to find Zolostays. Their listings are accurate and the process was seamless.
Zolostays made my relocation to a new city a breeze. The app is easy to use and the support team was always there to answer my questions.
I had an amazing experience while onboarding. Highly recommended!
Their customer service team is too good! There are always prompt replies to any query!
Awesome stays, great app, amazing services by Zolo. Truly Impressed and Highly recommended.
I am amused by their services and the comfortable stay. If you guys are looking for a short term hassle free stay, choose Zolo.
Onboarding was an incredible experience that I strongly recommend!
Their customer service team is exceptional, always responding promptly to any questions or concerns.
I was thoroughly impressed by the comfortable stay and services provided by Zolo. For anyone seeking a hassle-free short-term stay, Zolo is the way to go.
I recently moved to a new city and was lucky enough to find Zolostays. Their listings are accurate and the process was seamless.
Zolostays made my relocation to a new city a breeze. The app is easy to use and the support team was always there to answer my questions.
I had an amazing experience while onboarding. Highly recommended!
Their customer service team is too good! There are always prompt replies to any query!
Awesome stays, great app, amazing services by Zolo. Truly Impressed and Highly recommended.
I am amused by their services and the comfortable stay. If you guys are looking for a short term hassle free stay, choose Zolo.
Onboarding was an incredible experience that I strongly recommend!
Their customer service team is exceptional, always responding promptly to any questions or concerns.
I was thoroughly impressed by the comfortable stay and services provided by Zolo. For anyone seeking a hassle-free short-term stay, Zolo is the way to go.
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Great scamming services if you are into that.
Keep sending reminders to pay the rent and demands immediate payment, if delayed for even a day, you will be harassed to no end by the app, caretaker of the property and the emails too. Took 5k just for the exit form, delayed the refund deposit stating reasons which aren’t even correct in the first place. When the time for refund deposit came, they stated the bank details are incorrect where in-fact they weren’t. I still have not received the refund deposit despite getting reassurance from the customer support team confirming a day on which I’ll receive and I still didn’t get it on that day. They have delayed for another 7 working days. Beyond disappointed.
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I don’t recommend you
I am writing to share my experience on my first day at Zolo and to highlight several urgent issues that need immediate attention.
1. Cupboard Lock Not Working: Upon arrival, I discovered that the lock on my cupboard, where I have kept my personal belongings, is not functioning. This raises significant security concerns. In the unfortunate event that my belongings are stolen, who will be held responsible?
2. Efflorescence on Walls: The walls of my room are covered with efflorescence. This not only affects the aesthetics but also raises concerns about the overall maintenance and hygiene of the room.
3. Mosquito Infestation: There are numerous mosquitoes in the room, posing a serious health risk. If I contract dengue or any other mosquito-borne illness, will Zolo be responsible for my medical bills?
4. Email Verification Issues: I am not receiving the email verification from your end. This is causing delays and inconveniences in accessing necessary services and information.
5. Lack of Switchboards: There are no switchboards near my bed, which makes it extremely inconvenient to charge my devices or use any electronic appliances.
Attached are the actual images of my room for your reference.
I kindly request that these issues be addressed immediately. I chose Zolo with the expectation of a safe and comfortable living environment, and these problems are severely undermining that experience.
1. Cupboard Lock Not Working: Upon arrival, I discovered that the lock on my cupboard, where I have kept my personal belongings, is not functioning. This raises significant security concerns. In the unfortunate event that my belongings are stolen, who will be held responsible?
2. Efflorescence on Walls: The walls of my room are covered with efflorescence. This not only affects the aesthetics but also raises concerns about the overall maintenance and hygiene of the room.
3. Mosquito Infestation: There are numerous mosquitoes in the room, posing a serious health risk. If I contract dengue or any other mosquito-borne illness, will Zolo be responsible for my medical bills?
4. Email Verification Issues: I am not receiving the email verification from your end. This is causing delays and inconveniences in accessing necessary services and information.
5. Lack of Switchboards: There are no switchboards near my bed, which makes it extremely inconvenient to charge my devices or use any electronic appliances.
Attached are the actual images of my room for your reference.
I kindly request that these issues be addressed immediately. I chose Zolo with the expectation of a safe and comfortable living environment, and these problems are severely undermining that experience.
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I suggest you one hundred percent, take a local PG.
Pathetic experience. I’m telling this to you as a normal IT employee working in bangalore, my honest experience. Even though the rent is reasonable, the EXTRA CHARGES are unbelievable. They deduct the following from your deposit : EXIT CHARGES, LEAVE AND LICENSE AGREEMENT FEE. Exit charges is because you did not stay in zolo for 365 days. I am only waiting for them to include deductions for breathing air and drinking water plus GST. Every thing has a GST. You name it, it has a GST. The room and kitchen has cockroaches. You’ll get an excellent PG for lesser price, with great food. Genuine review after staying in zolo for one month. Never in my life id go there or id suggest anyone to go. I don't know in which way the company is customer friendly. Even the support team is rude, they do not DO NOT AT ALL want to help you.
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Worst services and this app is a fraud
Recently I paid for a property in Noida and the pics that was sent to me or was visible on app was totally different and when I reached the PG, the room was really very bad. AC was not working properly, there was electricity issue and washroom was really really dirty and no cleaning facility was provided. After all this, I was not only charged with entry amount but zolo also didn’t refunded me my security by saying that there was some exit charge and other useless charges. These people show less rent on app but later on by adding useless charges, they will charge you double. And even the customer support of Zolo is really bad, they talk to you in a very rude way and never help you out. They will just say “Sorry, this is a rule made by our management and we can’t do anything.” Overall the services and zolo is worst and these people are doing fraud. I would advice you not to ever go for Zolo. Please stay away!
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Worst PG Ever! Had the worst experience ever! Don’t stay here
I stayed in a zolo’s pg in Bangalore in a single sharing room for which the rent was 23,000 per month. Due to bad water quality at the property I got down with typhoid and had to immediately leave the property in 7 days only.
I submitted all the documents and informed that I need immediate exit from the property.
They deducted one whole month’s rent and 50% of the security amount (11,000) and informed me that this is the decision made by the higher authorities you have no option but to accept it. On top of that they provided my an immediate exit and informed me that you are not allowed to stay or keep your stuff in the property even for the days I have paid for. I tried to reach out to them again and again about it but the customer service staff was very rude and this is not something I expected from a reputed brand like Zolo.
So in short I paid Rs. 30,000 for 7 days at Zolo. Request everyone not to stay here as I had the worst experience ever and they are a big fraud company.
I submitted all the documents and informed that I need immediate exit from the property.
They deducted one whole month’s rent and 50% of the security amount (11,000) and informed me that this is the decision made by the higher authorities you have no option but to accept it. On top of that they provided my an immediate exit and informed me that you are not allowed to stay or keep your stuff in the property even for the days I have paid for. I tried to reach out to them again and again about it but the customer service staff was very rude and this is not something I expected from a reputed brand like Zolo.
So in short I paid Rs. 30,000 for 7 days at Zolo. Request everyone not to stay here as I had the worst experience ever and they are a big fraud company.
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Worst service and experience
Even RUMMY CIRCLE is better at stealing. If you are looking for hostel better go in person check and check in. Token price ₹500, deposit ₹6000 and legal document ₹590. Everything gone for 2 days stay. Rooms are very small, they gave 2 members space for 3 members. People kindly check with the app not with the particular manager or supervisor, they don’t give you proper info and when you are not comfortable they just say ‘We have already mentioned’. For swapping within the property, you have to put again a token advance of ₹1000. Dacoits are better than them. I experienced this in COIMBATORE people just be careful with them. If you are looking for low budget please don’t take here. Just think about losing ₹8000 in 2 days just because they are lazy to explain the proper procedure.
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Fraud app (Don’t trust this app)
Don’t trust this zolo app. If any amount for booking is payed in zolo and want to cancel the booking & get the refund amount back then, forget it as no refund will be given by zolo. No customer call phone number of zolo can be called as all are not reachable.
On 24th June, 2023 I have done booking in one Zolo PG in Bangalore with two sharing option and first time discount coupon was applied due to which i had got in good price. But Zolo had called me and told it is full so i will get the booking amount refund and told me to book the second one. So i had booked the second zolo PG but it was three sharing option with no coupon or discount could be added. So I had cancelled both the zolo PG. both the booking amount was refundable but till now i have not received my refundable booking amount which was payed by me (Total rupees-1180 for both PG booking done on Zolo).
If the rooms are full then why they keep the option for booking open. Also, when the booking is done they again and again call. But if the booking is cancelled want the refund money back they will never pick the call. I have many time called the same number which i got a call from zolo but the don’t pick up the call. Also, the zolo customer service call is of no use as it is always unreachable.
My 1180 rupees has been looted by zolo app. I will never gonna book any PG rooms from zolo app nor gonna recommend any one to book any PG rooms from this fraud zolo app.
Kindly, refund my booking amount 1180 rupees as soon as possible.
On 24th June, 2023 I have done booking in one Zolo PG in Bangalore with two sharing option and first time discount coupon was applied due to which i had got in good price. But Zolo had called me and told it is full so i will get the booking amount refund and told me to book the second one. So i had booked the second zolo PG but it was three sharing option with no coupon or discount could be added. So I had cancelled both the zolo PG. both the booking amount was refundable but till now i have not received my refundable booking amount which was payed by me (Total rupees-1180 for both PG booking done on Zolo).
If the rooms are full then why they keep the option for booking open. Also, when the booking is done they again and again call. But if the booking is cancelled want the refund money back they will never pick the call. I have many time called the same number which i got a call from zolo but the don’t pick up the call. Also, the zolo customer service call is of no use as it is always unreachable.
My 1180 rupees has been looted by zolo app. I will never gonna book any PG rooms from zolo app nor gonna recommend any one to book any PG rooms from this fraud zolo app.
Kindly, refund my booking amount 1180 rupees as soon as possible.
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Their only aim is to try and get money on every loop hole
Throughout your stay they’ll try and get money out of you and tell you’ll get it in your wallet
Example1 i was subscribed to their South Indian food which I already paid 3000 for and I didn’t like so tried to change it to North Indian food and according to their policy you again have tobpay 3000 to change that and they will refund the 3000 for the already paid subscription to your wallet which makes no sense
Example 2 i had put in the notice for a month did their entire feedback thing and was in the assumption that i am in notice period just to know fews days before I thought was shifting that my notice was not even initiated because apparently i had check my app 24 hour into doing that and again make a payment for the extra days after 30 for which I didn’t get any notification email reminder message they just make these lowballing rules which you’ll get scammed on and talked to customer care person, its a joke they’ll be like can’t help you’ll have pay for an extra month
I was scammed of a months rent
Kindly pls choose your local pg you’ll have a better price less deposit and won’t mislead scammed because everything thing is in app they tell you but you won’t understand that and they’ll get every penny out of you by misleading you
Its just about getting as much out of you as possible
Just a advise if your in a budget and value money kindly search for local pg where you’ll get a resolution and won’t be scammed of your money with their so called polices which i guarantee you won’t know until they’ll be like its your only option and you already have paid for
Example1 i was subscribed to their South Indian food which I already paid 3000 for and I didn’t like so tried to change it to North Indian food and according to their policy you again have tobpay 3000 to change that and they will refund the 3000 for the already paid subscription to your wallet which makes no sense
Example 2 i had put in the notice for a month did their entire feedback thing and was in the assumption that i am in notice period just to know fews days before I thought was shifting that my notice was not even initiated because apparently i had check my app 24 hour into doing that and again make a payment for the extra days after 30 for which I didn’t get any notification email reminder message they just make these lowballing rules which you’ll get scammed on and talked to customer care person, its a joke they’ll be like can’t help you’ll have pay for an extra month
I was scammed of a months rent
Kindly pls choose your local pg you’ll have a better price less deposit and won’t mislead scammed because everything thing is in app they tell you but you won’t understand that and they’ll get every penny out of you by misleading you
Its just about getting as much out of you as possible
Just a advise if your in a budget and value money kindly search for local pg where you’ll get a resolution and won’t be scammed of your money with their so called polices which i guarantee you won’t know until they’ll be like its your only option and you already have paid for
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WORS Experience AVOID Zolo🤬🤬🤮🤮
Worst experience with them , all people will regret after staying with them. It will look awesome, they maintain property well but WiFi is limited use with limited devices and it will not work properly , every time we have to raise ticket for this and we have to wait till it resolves and for food separate we have to pay so much money apart from rent and bad food they will provide. And for electricity they literally loot money, I went to Hyderabad from Bangalore so I kept notice and went (notice 30days before only they will charge amount while keeping notice) I was not there in the property for entire month then also they charged ₹850 for EB charges and they said irrespective of your staying they will divide among all property mates. If you vacate property below 1year they will charge ₹2300 as exit fee, if you stay for 1 month or 2 months also they will charge it, it will deduct from our advance payment. Not only this you will face lot of issues with them🤬🤬. Avoid Zolo properties. You all can ask there respective flatmates also in that properties to confirm. Don’t go there and waste your time , better you avoid or else you will regret it a lot. Thank you
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Before staying please read once.
Most horrible experience. You need to pay one month advance first and when you leave unnecessarily they will deduct 2310 from that amount, if you stay one day in a month then you have to pay one entire month rent. Zolo workers will reach to your door for the feedback and they will do all the good feedback from there side in your phone and in future if you face any problem you can’t even make a complain as your feedback are always good. On the same amount which Zolo is providing room you can find so many 1st class colive. Don’t waste your money. And the customer care are very arrogant. I don’t want to give a single star… it will be in minus star rating. Bakwas.
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Not recommended
They are charging extra additional charge without mentioning any thing. I have paid an extra charge on my onboarding date. Before they told that this amount will be compensated from your upcoming electric bills. Due to some reasons owner took up the property. Now they are telling that it is your electricity bill. How can any one even predict my electricity bill before my joining date. They havn’t mentioned that as electricity bill in the payment. I have raised and attached the ss of my bill so many times. I have tired of calling, raising the ticket and emailing them. There is no response, in call they tell that this problem is escalated we will get back to you soon. Its been 3 months no update instead they have removed my ticket in zolo cares. I’m raising and they are removing. I just tired in contacting them. Please don’t pay any extra charge if it don’t have any valid reason. I’m sure they are not going to refund you back.
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Say no to zolo. Very bad experience.
Zolo is making fool to everyone. During check in time they did not told me that they will charge sanitisation charge. I deposited 5000 as security money. I have given one month rent which is 5000. I checked out from zolo Pooja Gurgaon, after living only 15 days, because there was no proper facilities given to me. During settlement time they deducted 1500 from my security money in the name of sanitisation charge despite they were charging maintenance fees. I talked to the manager and he said that you had to read terms and conditions earlier. How can any company can do that? During check in time, nobody tell me anything about this charge irrespective of I have asked the care taker that is there any other charge left which I need to pay? He said no and now during settlement they deducted the amount. Shame on you Zolo. I will never go to zolo again in my whole life. I request everyone “say no to zolo.”
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Refund policy.
Please read completely before you decide to opt for Zolo.
This is the second time I had to leave Zolo and it shall be the second time I’m writing this.
You live at Zolo and any delay in payments (beyond 7th of every month) shall attract ₹100 fine/ day. But this doesn’t works while refunding your security deposit Folks. All you have to do is initiate a notice and complete one month and wait for one more month to get your account settled and then wait for another 10-15 “working days” for your refund. This entire cycle adds up to hold your hard earned money for minimum of one month without any interest and with 100s of fake promises (if you get lucky and someone at Zolo picks up your call at customer support).
Also, please pay attention to this. I had to register a complaint at “Consumer Court” to finally get my refund the very next day.
I hope the reader revisits his/ her decision before moving in.
This is the second time I had to leave Zolo and it shall be the second time I’m writing this.
You live at Zolo and any delay in payments (beyond 7th of every month) shall attract ₹100 fine/ day. But this doesn’t works while refunding your security deposit Folks. All you have to do is initiate a notice and complete one month and wait for one more month to get your account settled and then wait for another 10-15 “working days” for your refund. This entire cycle adds up to hold your hard earned money for minimum of one month without any interest and with 100s of fake promises (if you get lucky and someone at Zolo picks up your call at customer support).
Also, please pay attention to this. I had to register a complaint at “Consumer Court” to finally get my refund the very next day.
I hope the reader revisits his/ her decision before moving in.
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Good Service But Horrible Food🤮
I really liked zolo mainly because of the cleanliness and other addons like wifi speed etc. But when it comes to eating, man, food is horrible🤢, everyday the dinner has some stupid unbeatable sabji and a terrific dal or anyother item mixed with rice. Dal or sambar or whatever it is, its so slimy feels like some kind of mucus is going through my mouth🤮.
Only two days we get some eatable food like paneer, chicken and eggs. I am not quoting that they should provide it everyday, but at least some good sabji and some good and texturable dal is necessity!
I am leaving Zolo only for one reason and thats food, no use of raising tickets as the same food is delivered to all zolo’s. Hope so someday they’ll change it, but I will highly recommend my friends not to join zolo!😶
Only two days we get some eatable food like paneer, chicken and eggs. I am not quoting that they should provide it everyday, but at least some good sabji and some good and texturable dal is necessity!
I am leaving Zolo only for one reason and thats food, no use of raising tickets as the same food is delivered to all zolo’s. Hope so someday they’ll change it, but I will highly recommend my friends not to join zolo!😶
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Response from developer
Hey, we apologize for the less than satisfactory experience you had with Zolo. Your feedback and suggestions mean a lot to us to improve further. Request you to please get in touch with our team at ios-support@zolostays.com along with your room/ contact details. We will be more than happy to assist you with our best.
Worst service
I am living in Zolo fireflies men's PG, Hinjewadi, Pune. There are too many problems in this PG, maximum time there is an electricity outage everyday, I would've understand if the electricity went for 1-2 hours in a month but this is everyday's problem which I think Zolo forget to consider about. Even in OYO they have an outage but they having inverter for back-up so OYO has overcome that problem. Secondly there are more than 30 people living in this PG and for them Zolo provided single unit of appliances and some of them are not working. Day before yesterday I raised a ticket for not working of induction cooktop but it's been more than 24 hours and no action has been taken as of now, and in the same ticket I ask them to provide atleast 2 more induction cooktop for spare because everyone use it everyday but I think Zolo don't care about these problems, the only thing they care about is the rent money they're getting or not and even the care taker doesn't care about this issues. I request everyone to not register for Zolo PG as the situations are worst and would like to ask you guys to register for OYO or something else, they seems not to have these many issue.
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Response from developer
Hey, we apologize for the less than satisfactory experience you had with Zolo. Your feedback and suggestions mean a lot to us to improve further. Request you to please get in touch with our team at ios-support@zolostays.com along with your room/ contact details. We will be more than happy to assist you with our best.