No response
I have been trying for several days to get my restaurant reactivated and live on the Zomato platform. I have already renewed my FSSAI license, updated the details on the Zomato Restaurant Partner app, and submitted all the required documents.
However, despite multiple attempts to contact customer support, I have not received any response or resolution. This delay is affecting my business and causing unnecessary inconvenience.
I kindly request you to review my case on priority and reactivate my restaurant as soon as possible. Please let me know if any additional information or documents are required from my side.
However, despite multiple attempts to contact customer support, I have not received any response or resolution. This delay is affecting my business and causing unnecessary inconvenience.
I kindly request you to review my case on priority and reactivate my restaurant as soon as possible. Please let me know if any additional information or documents are required from my side.
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Receiving Notifications but No Order is showing
Getting notification of new order by whatsapp and call but when I open the app, no order is showing. Need to checking order in another phone. Very Bad experience
Not at all working
This app in ios wrost not at all working it’s not able to login after enter mobile number otp will receive but it will keep loding more then 1 hour even it will not login very sad
Worst app ever. Don’t use for cloud kitchen
Worst app right now. I have been calling then since 3 days non stop and no one is picking up my call. My restaurant is not high ranking even after 4star rating and 25% grow max ad. There is zero sales since last 2 weeks. Will never recommend to anyone.
Turning off my restaurant without my intention
What do you mean by no response on status confirmation alert? You’re sending this message on WhatsApp and turning off my restaurant all day. Why should I confirm when you can automatically open my restaurant? Are you listening to me? Why would I confirm every day to you to open my restaurant where you supposed to automatically open? You think I have time? Pathetic app
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Best
Zomato Partner App is one of the best platforms for restaurant owners. The app is very easy to use, time management is smooth, and order handling is simple and fast. The commission is reasonable compared to other platforms, and the support team is also very helpful. We had a great experience growing our business with Zomato. Highly recommended for anyone starting or managing a food business. Thank you, Zomato, for making things easier and better! ⭐⭐⭐⭐⭐
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No notification on food ohotoshoot
Photo shoot was scheduled between 9am to 12pm today. I receive a reminder call yesterday night that I need to prepare atleast 10+ dishes for the shoot.
Unfortunately, I couldn’t pickup the last confirmation call yesterday night when I called back to the number It routed me to IVR.
Anyways I prepared dishes today morning which took lot of hardwire from the morning. There is jo call back n no notification on photoshoot cancellation.
I was trying to call Zomato from morning continuously but that number told me they will connect with 24-48 hours.
Pathetic.
Unfortunately, I couldn’t pickup the last confirmation call yesterday night when I called back to the number It routed me to IVR.
Anyways I prepared dishes today morning which took lot of hardwire from the morning. There is jo call back n no notification on photoshoot cancellation.
I was trying to call Zomato from morning continuously but that number told me they will connect with 24-48 hours.
Pathetic.
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New Order not visible on iPhone app until you reopen it
Getting notification alarm that we are receiving a new order but if Zomato restaurant partner app is already opened then new order is not reflecting until you close the existing app and reopen it. Please fix this issue.
Disappointing
It’s very hard to get in contact with a person, you can only raise a ticket and they always just give an generic answer.
It has not been a pleasant experience, it has been rather frustrating.
It has not been a pleasant experience, it has been rather frustrating.
Taking so much money on the name of charges
They are taking more than half of what i earn and taking hidden charges when i mail then they stop otherwise they are also doing fraud with ua
Great App
Being a full-time employee and running a cloud kitchen on the side means I rely on just one device my iPhone for everything.
The new order feature on iOS is honestly a game changer.
The new order feature on iOS is honestly a game changer.
Lack of transparency & unauthorised Discounts
There is no option for zero stars, otherwise I would have given that.
I am a restaurant partner and facing a very serious issue. There are multiple discount offers running on my restaurant that I have NOT created or approved. Still, these offers are being applied to orders, which is directly reducing my revenue and forcing my product prices down unfairly.
This is completely unacceptable. How can discounts be applied without the restaurant’s permission?
What’s worse is the support system. I tried contacting chat support multiple times:
They are not raising any ticket
They keep telling me to send an email
Earlier when I sent an email, I was told to raise a ticket first
This back-and-forth with no actual help is extremely frustrating. There is no proper support for restaurant partners, and no accountability.
How are we supposed to run a business like this on this platform?
Very disappointed with the service and support. This needs to be fixed immediately.
I am a restaurant partner and facing a very serious issue. There are multiple discount offers running on my restaurant that I have NOT created or approved. Still, these offers are being applied to orders, which is directly reducing my revenue and forcing my product prices down unfairly.
This is completely unacceptable. How can discounts be applied without the restaurant’s permission?
What’s worse is the support system. I tried contacting chat support multiple times:
They are not raising any ticket
They keep telling me to send an email
Earlier when I sent an email, I was told to raise a ticket first
This back-and-forth with no actual help is extremely frustrating. There is no proper support for restaurant partners, and no accountability.
How are we supposed to run a business like this on this platform?
Very disappointed with the service and support. This needs to be fixed immediately.
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Worst support team and Zomato manager
There are some offers running on my restaurant which I don’t know when I checked with my Zomato manager she told they are their promo ranjan offers which they enable without asking the restaurant owner because of those offers i had to give 50% discount upto 200 why ?? And when I asked my Zomato manager to discontinue all the offers she was very irresponsible towards her duty it’s been 3 weeks now no option left for me except writing a review. One more thing o raised a ticket also regarding my issue but same no call or massage received
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The notifications aren’t coming
I’m not able to receive notifications on my phone even after I’ve kept the app online. This is a major problem that needs to be fixed by the Zomato team ASAP. Will review 5 stars once this bug is fixed. Until then, what’s the point of having a partner app if you have no idea when the order is coming.
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Worst support from the SPOC
Zomato SPOC literally have no interest in giving any support to us brands. Just because their KRA compels them to take care of us that is why they do a little jugaad, give 1hr in a month to brand and just keeps justifying anyhow that our brand is doing good because of their plans. No strategy no vision no time.
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Useless zomato helpline
Tried calling multiple times and raised ticket for like 5 times but still not able to resolve my concern
Tried calling also but they said i have to raise a ticket only
App and helpline is of no use
Tried calling also but they said i have to raise a ticket only
App and helpline is of no use
I started getting the order notification.
Finally I started getting the order notification after today’s update. Thank you for this much needed break.
No notification shows for a new order until we open the app
No notification or any alert shows when any orders comes until we open the app , unable to find the new order., its very worst experience plz fix it asap
No notification after receiving order
There should be basic notifications after receiving order
Worst service
We cannot make any changes to our menu to go online. Even if we raise a ticket no response from your side. Can you please improve your service