Far better then competition
I am glad I switched from swiggy to zomato much better experience and easy to navigate ☺️
Cheating partner
Very bad partner app
Fraud app
I have noticed that for charging higher delivery charges they are showing wrong kilometres distance from restaurant to delivery place .
They have delivered one of my restaurant order in 14 minutes and the distance they have covered was 9.5 km 😳
How this is practically possible?
They have delivered one of my restaurant order in 14 minutes and the distance they have covered was 9.5 km 😳
How this is practically possible?
Make application for VoiceOver friendly
Make application for screen reader friendly like VoiceOver for iPhone, so use Blind people very easily your application and manage Restaurant without facing problem, so you can update
Response time
Took Rs. 7000 for onboarding but no support at all. My outlet has been pending for last 4 days, every time they ask for new correction in menu / photos. Zero response on chat and calls.
In comparison, Swiggy charged less than Rs. 1000 and made my outlet LIVE in just 24 hours with full support.
Zomato's onboarding process is harassing new restaurant partners. Highly disappointed. If you are a new owner, think 10 times before paying 7000.
In comparison, Swiggy charged less than Rs. 1000 and made my outlet LIVE in just 24 hours with full support.
Zomato's onboarding process is harassing new restaurant partners. Highly disappointed. If you are a new owner, think 10 times before paying 7000.
Show more
Useless
I have never been so annoyed. I keep on raising tickets no one is calling me back for my issue the email i sent and responded to keeps sending the same mails again and again in response. They close the ticket without even contacting me once. Before onboarding they were on their knees calling me after I’ve made the payment they have abandoned. I am so sure that most of the reviews here are paid.
Show more
Guy’s it’s true I have full proof
Hello Zomato Support Team,
I am writing to report a serious issue regarding an unauthorized deduction from my Zomato account.
An extra amount has been deducted from my account, even though I do not have any active advertisements, promotional campaigns, or paid ads running on my Zomato account. I have checked my account, but I cannot find any active ad campaign or service that should result in this deduction.
I request you to please check my account and provide a complete breakdown of the amount that has been deducted, including the exact reason, date, transaction details, and the service or campaign against which this amount was charged.
I have not authorized any such additional payment, and I do not understand why this amount is being deducted from my account. If there is any campaign or paid service showing as active on your system, please provide me with the complete details and proof of activation.
Please also check whether there is any technical error, automatic billing, hidden charge, or unauthorized activation associated with my account.
I request you to stop any further unnecessary deductions immediately and refund the amount that has been incorrectly deducted from my account.
This is affecting my business account, and I need a clear explanation rather than a generic response. Please investigate this issue properly and resolve it as soon as possible.
Kindly confirm:
1. Why was this amount deducted?
2. Which service or advertisement caused the deduction?
3. When was it activated?
4. Who authorized or activated it?
5. Why was I charged when I have no active advertisement?
6. Please refund the incorrectly deducted amount.
7. Please make sure no further unauthorized deductions happen from my account.
I am requesting a proper investigation and written clarification regarding this transaction.
Thank you.
I am writing to report a serious issue regarding an unauthorized deduction from my Zomato account.
An extra amount has been deducted from my account, even though I do not have any active advertisements, promotional campaigns, or paid ads running on my Zomato account. I have checked my account, but I cannot find any active ad campaign or service that should result in this deduction.
I request you to please check my account and provide a complete breakdown of the amount that has been deducted, including the exact reason, date, transaction details, and the service or campaign against which this amount was charged.
I have not authorized any such additional payment, and I do not understand why this amount is being deducted from my account. If there is any campaign or paid service showing as active on your system, please provide me with the complete details and proof of activation.
Please also check whether there is any technical error, automatic billing, hidden charge, or unauthorized activation associated with my account.
I request you to stop any further unnecessary deductions immediately and refund the amount that has been incorrectly deducted from my account.
This is affecting my business account, and I need a clear explanation rather than a generic response. Please investigate this issue properly and resolve it as soon as possible.
Kindly confirm:
1. Why was this amount deducted?
2. Which service or advertisement caused the deduction?
3. When was it activated?
4. Who authorized or activated it?
5. Why was I charged when I have no active advertisement?
6. Please refund the incorrectly deducted amount.
7. Please make sure no further unauthorized deductions happen from my account.
I am requesting a proper investigation and written clarification regarding this transaction.
Thank you.
Show more
No response
I have been trying for several days to get my restaurant reactivated and live on the Zomato platform. I have already renewed my FSSAI license, updated the details on the Zomato Restaurant Partner app, and submitted all the required documents.
However, despite multiple attempts to contact customer support, I have not received any response or resolution. This delay is affecting my business and causing unnecessary inconvenience.
I kindly request you to review my case on priority and reactivate my restaurant as soon as possible. Please let me know if any additional information or documents are required from my side.
However, despite multiple attempts to contact customer support, I have not received any response or resolution. This delay is affecting my business and causing unnecessary inconvenience.
I kindly request you to review my case on priority and reactivate my restaurant as soon as possible. Please let me know if any additional information or documents are required from my side.
Show more
Receiving Notifications but No Order is showing
Getting notification of new order by whatsapp and call but when I open the app, no order is showing. Need to checking order in another phone. Very Bad experience
Not at all working
This app in ios wrost not at all working it’s not able to login after enter mobile number otp will receive but it will keep loding more then 1 hour even it will not login very sad
Worst app ever. Don’t use for cloud kitchen
Worst app right now. I have been calling then since 3 days non stop and no one is picking up my call. My restaurant is not high ranking even after 4star rating and 25% grow max ad. There is zero sales since last 2 weeks. Will never recommend to anyone.
Turning off my restaurant without my intention
What do you mean by no response on status confirmation alert? You’re sending this message on WhatsApp and turning off my restaurant all day. Why should I confirm when you can automatically open my restaurant? Are you listening to me? Why would I confirm every day to you to open my restaurant where you supposed to automatically open? You think I have time? Pathetic app
Show more
Best
Zomato Partner App is one of the best platforms for restaurant owners. The app is very easy to use, time management is smooth, and order handling is simple and fast. The commission is reasonable compared to other platforms, and the support team is also very helpful. We had a great experience growing our business with Zomato. Highly recommended for anyone starting or managing a food business. Thank you, Zomato, for making things easier and better! ⭐⭐⭐⭐⭐
Show more
No notification on food ohotoshoot
Photo shoot was scheduled between 9am to 12pm today. I receive a reminder call yesterday night that I need to prepare atleast 10+ dishes for the shoot.
Unfortunately, I couldn’t pickup the last confirmation call yesterday night when I called back to the number It routed me to IVR.
Anyways I prepared dishes today morning which took lot of hardwire from the morning. There is jo call back n no notification on photoshoot cancellation.
I was trying to call Zomato from morning continuously but that number told me they will connect with 24-48 hours.
Pathetic.
Unfortunately, I couldn’t pickup the last confirmation call yesterday night when I called back to the number It routed me to IVR.
Anyways I prepared dishes today morning which took lot of hardwire from the morning. There is jo call back n no notification on photoshoot cancellation.
I was trying to call Zomato from morning continuously but that number told me they will connect with 24-48 hours.
Pathetic.
Show more
New Order not visible on iPhone app until you reopen it
Getting notification alarm that we are receiving a new order but if Zomato restaurant partner app is already opened then new order is not reflecting until you close the existing app and reopen it. Please fix this issue.
Disappointing
It’s very hard to get in contact with a person, you can only raise a ticket and they always just give an generic answer.
It has not been a pleasant experience, it has been rather frustrating.
It has not been a pleasant experience, it has been rather frustrating.
Taking so much money on the name of charges
They are taking more than half of what i earn and taking hidden charges when i mail then they stop otherwise they are also doing fraud with ua
Great App
Being a full-time employee and running a cloud kitchen on the side means I rely on just one device my iPhone for everything.
The new order feature on iOS is honestly a game changer.
The new order feature on iOS is honestly a game changer.
Lack of transparency & unauthorised Discounts
There is no option for zero stars, otherwise I would have given that.
I am a restaurant partner and facing a very serious issue. There are multiple discount offers running on my restaurant that I have NOT created or approved. Still, these offers are being applied to orders, which is directly reducing my revenue and forcing my product prices down unfairly.
This is completely unacceptable. How can discounts be applied without the restaurant’s permission?
What’s worse is the support system. I tried contacting chat support multiple times:
They are not raising any ticket
They keep telling me to send an email
Earlier when I sent an email, I was told to raise a ticket first
This back-and-forth with no actual help is extremely frustrating. There is no proper support for restaurant partners, and no accountability.
How are we supposed to run a business like this on this platform?
Very disappointed with the service and support. This needs to be fixed immediately.
I am a restaurant partner and facing a very serious issue. There are multiple discount offers running on my restaurant that I have NOT created or approved. Still, these offers are being applied to orders, which is directly reducing my revenue and forcing my product prices down unfairly.
This is completely unacceptable. How can discounts be applied without the restaurant’s permission?
What’s worse is the support system. I tried contacting chat support multiple times:
They are not raising any ticket
They keep telling me to send an email
Earlier when I sent an email, I was told to raise a ticket first
This back-and-forth with no actual help is extremely frustrating. There is no proper support for restaurant partners, and no accountability.
How are we supposed to run a business like this on this platform?
Very disappointed with the service and support. This needs to be fixed immediately.
Show more
Worst support team and Zomato manager
There are some offers running on my restaurant which I don’t know when I checked with my Zomato manager she told they are their promo ranjan offers which they enable without asking the restaurant owner because of those offers i had to give 50% discount upto 200 why ?? And when I asked my Zomato manager to discontinue all the offers she was very irresponsible towards her duty it’s been 3 weeks now no option left for me except writing a review. One more thing o raised a ticket also regarding my issue but same no call or massage received
Show more