Response time
Took Rs. 7000 for onboarding but no support at all. My outlet has been pending for last 4 days, every time they ask for new correction in menu / photos. Zero response on chat and calls.
In comparison, Swiggy charged less than Rs. 1000 and made my outlet LIVE in just 24 hours with full support.
Zomato's onboarding process is harassing new restaurant partners. Highly disappointed. If you are a new owner, think 10 times before paying 7000.
In comparison, Swiggy charged less than Rs. 1000 and made my outlet LIVE in just 24 hours with full support.
Zomato's onboarding process is harassing new restaurant partners. Highly disappointed. If you are a new owner, think 10 times before paying 7000.
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Useless
I have never been so annoyed. I keep on raising tickets no one is calling me back for my issue the email i sent and responded to keeps sending the same mails again and again in response. They close the ticket without even contacting me once. Before onboarding they were on their knees calling me after I’ve made the payment they have abandoned. I am so sure that most of the reviews here are paid.
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Guy’s it’s true I have full proof
Hello Zomato Support Team,
I am writing to report a serious issue regarding an unauthorized deduction from my Zomato account.
An extra amount has been deducted from my account, even though I do not have any active advertisements, promotional campaigns, or paid ads running on my Zomato account. I have checked my account, but I cannot find any active ad campaign or service that should result in this deduction.
I request you to please check my account and provide a complete breakdown of the amount that has been deducted, including the exact reason, date, transaction details, and the service or campaign against which this amount was charged.
I have not authorized any such additional payment, and I do not understand why this amount is being deducted from my account. If there is any campaign or paid service showing as active on your system, please provide me with the complete details and proof of activation.
Please also check whether there is any technical error, automatic billing, hidden charge, or unauthorized activation associated with my account.
I request you to stop any further unnecessary deductions immediately and refund the amount that has been incorrectly deducted from my account.
This is affecting my business account, and I need a clear explanation rather than a generic response. Please investigate this issue properly and resolve it as soon as possible.
Kindly confirm:
1. Why was this amount deducted?
2. Which service or advertisement caused the deduction?
3. When was it activated?
4. Who authorized or activated it?
5. Why was I charged when I have no active advertisement?
6. Please refund the incorrectly deducted amount.
7. Please make sure no further unauthorized deductions happen from my account.
I am requesting a proper investigation and written clarification regarding this transaction.
Thank you.
I am writing to report a serious issue regarding an unauthorized deduction from my Zomato account.
An extra amount has been deducted from my account, even though I do not have any active advertisements, promotional campaigns, or paid ads running on my Zomato account. I have checked my account, but I cannot find any active ad campaign or service that should result in this deduction.
I request you to please check my account and provide a complete breakdown of the amount that has been deducted, including the exact reason, date, transaction details, and the service or campaign against which this amount was charged.
I have not authorized any such additional payment, and I do not understand why this amount is being deducted from my account. If there is any campaign or paid service showing as active on your system, please provide me with the complete details and proof of activation.
Please also check whether there is any technical error, automatic billing, hidden charge, or unauthorized activation associated with my account.
I request you to stop any further unnecessary deductions immediately and refund the amount that has been incorrectly deducted from my account.
This is affecting my business account, and I need a clear explanation rather than a generic response. Please investigate this issue properly and resolve it as soon as possible.
Kindly confirm:
1. Why was this amount deducted?
2. Which service or advertisement caused the deduction?
3. When was it activated?
4. Who authorized or activated it?
5. Why was I charged when I have no active advertisement?
6. Please refund the incorrectly deducted amount.
7. Please make sure no further unauthorized deductions happen from my account.
I am requesting a proper investigation and written clarification regarding this transaction.
Thank you.
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No response
I have been trying for several days to get my restaurant reactivated and live on the Zomato platform. I have already renewed my FSSAI license, updated the details on the Zomato Restaurant Partner app, and submitted all the required documents.
However, despite multiple attempts to contact customer support, I have not received any response or resolution. This delay is affecting my business and causing unnecessary inconvenience.
I kindly request you to review my case on priority and reactivate my restaurant as soon as possible. Please let me know if any additional information or documents are required from my side.
However, despite multiple attempts to contact customer support, I have not received any response or resolution. This delay is affecting my business and causing unnecessary inconvenience.
I kindly request you to review my case on priority and reactivate my restaurant as soon as possible. Please let me know if any additional information or documents are required from my side.
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Receiving Notifications but No Order is showing
Getting notification of new order by whatsapp and call but when I open the app, no order is showing. Need to checking order in another phone. Very Bad experience
