Poor Delivery Coordination and Unfair Customer Support
Hyperpure asks customers to select a delivery time slot (such as 9–10 AM, 12–1 PM, 1–3 PM, or 4–5 PM), but the delivery personnel often arrive much earlier—sometimes as early as 6 or 7 AM. They expect us to open our café outside our operating hours, and if we are unable to do so, they cancel the order without waiting or making a reasonable effort to deliver.
In many cases, the delivery partner does not wait even a few minutes or properly coordinate with the customer. There is often no prior call or communication before reaching the location. When we contact customer support, they tend to support the delivery partner instead of understanding the concerns of the restaurant owner.
Restaurant owners pay for this service and expect reliable, professional deliveries. Instead, we face unnecessary order cancellations, inconvenience, and financial losses due to poor coordination. Hyperpure should respect the delivery slots it provides, ensure delivery executives communicate properly, and train customer support to resolve issues fairly rather than placing the entire burden on restaurant owners.
I hope Hyperpure takes these concerns seriously and improves its service standards for its business partners.
Response from developer
We’re sorry to hear about your experience. Please reach out to our support team at help@hyperpure.com with more details so we can resolve this issue as quickly as possible. Your satisfaction is very important to us.
About the worst service
This month alone, I have faced delivery issues three times. The app doesn’t work properly, and when something goes wrong, it’s nearly impossible to contact a support agent. Instead of resolving the issue, orders keep getting delayed and rescheduled.
The most frustrating part was receiving a call from the delivery agent at 10:00 PM asking about the delivery. Am I supposed to accept an order that late? This is completely unacceptable for a business that depends on timely deliveries.
Reliability and customer support seem to have deteriorated significantly. I expected much better from Zomato and Hyperpure. If these issues continue, I will have no choice but to switch to another supplier. Please fix your app, improve customer support, and respect your customers’ time.
Response from developer
Hi user, we are sorry for this poor experience. Please send us your order details on help@hyperpure.com and we shall get back with an immediate resolution.
Press Cafe
Response from developer
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the app. If you ever have any questions or suggestions, feel free to reach out. Happy using!
“Great platform but needs better stock availability”
Response from developer
Thank you for your valuable feedback! We’ve noted your concern regarding stock availability and will work on improving consistency to ensure a smoother experience ahead.
Used Hyperpure for years
The biggest problem? Support. Raised complaints countless times and nothing ever gets resolved properly. Same issues keep repeating with no improvement. Running a business becomes stressful when your supplier is this unreliable.
If you depend on consistency, quality, and proper service, I genuinely wouldn’t recommend Hyperpure. There are far better vendors who actually value their customers and understand how important timely delivery and product quality are for businesses.
Response from developer
We’re sorry to hear about your experience. Please reach out to our support team at help@hyperpure.com with more details so we can resolve this issue as quickly as possible. Your satisfaction is very important to us.
