Good. Can do better
It’s an amazing service. You get most of the items you want and the rates are also reasonable for businesses. The only problem is when things are out of stock it takes ages for it to come back.
Response from developer
Thank you for your feedback! We’re glad you’re enjoying the app overall and appreciate your suggestions. Our team is always looking for ways to improve, so stay tuned for updates that address your feedback.
Good app for ordering
Vast variety of products available
Poor Delivery Coordination and Unfair Customer Support
I am extremely disappointed with Hyperpure’s delivery service. This feels highly unprofessional and unfair to restaurant owners.
Hyperpure asks customers to select a delivery time slot (such as 9–10 AM, 12–1 PM, 1–3 PM, or 4–5 PM), but the delivery personnel often arrive much earlier—sometimes as early as 6 or 7 AM. They expect us to open our café outside our operating hours, and if we are unable to do so, they cancel the order without waiting or making a reasonable effort to deliver.
In many cases, the delivery partner does not wait even a few minutes or properly coordinate with the customer. There is often no prior call or communication before reaching the location. When we contact customer support, they tend to support the delivery partner instead of understanding the concerns of the restaurant owner.
Restaurant owners pay for this service and expect reliable, professional deliveries. Instead, we face unnecessary order cancellations, inconvenience, and financial losses due to poor coordination. Hyperpure should respect the delivery slots it provides, ensure delivery executives communicate properly, and train customer support to resolve issues fairly rather than placing the entire burden on restaurant owners.
I hope Hyperpure takes these concerns seriously and improves its service standards for its business partners.
Hyperpure asks customers to select a delivery time slot (such as 9–10 AM, 12–1 PM, 1–3 PM, or 4–5 PM), but the delivery personnel often arrive much earlier—sometimes as early as 6 or 7 AM. They expect us to open our café outside our operating hours, and if we are unable to do so, they cancel the order without waiting or making a reasonable effort to deliver.
In many cases, the delivery partner does not wait even a few minutes or properly coordinate with the customer. There is often no prior call or communication before reaching the location. When we contact customer support, they tend to support the delivery partner instead of understanding the concerns of the restaurant owner.
Restaurant owners pay for this service and expect reliable, professional deliveries. Instead, we face unnecessary order cancellations, inconvenience, and financial losses due to poor coordination. Hyperpure should respect the delivery slots it provides, ensure delivery executives communicate properly, and train customer support to resolve issues fairly rather than placing the entire burden on restaurant owners.
I hope Hyperpure takes these concerns seriously and improves its service standards for its business partners.
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Response from developer
We’re sorry to hear about your experience. Please reach out to our support team at help@hyperpure.com with more details so we can resolve this issue as quickly as possible. Your satisfaction is very important to us.
About the worst service
I have been a loyal Zomato customer since 2010 because I trusted the platform for its reliability and service. Unfortunately, my experience with Hyperpure has been extremely disappointing.
This month alone, I have faced delivery issues three times. The app doesn’t work properly, and when something goes wrong, it’s nearly impossible to contact a support agent. Instead of resolving the issue, orders keep getting delayed and rescheduled.
The most frustrating part was receiving a call from the delivery agent at 10:00 PM asking about the delivery. Am I supposed to accept an order that late? This is completely unacceptable for a business that depends on timely deliveries.
Reliability and customer support seem to have deteriorated significantly. I expected much better from Zomato and Hyperpure. If these issues continue, I will have no choice but to switch to another supplier. Please fix your app, improve customer support, and respect your customers’ time.
This month alone, I have faced delivery issues three times. The app doesn’t work properly, and when something goes wrong, it’s nearly impossible to contact a support agent. Instead of resolving the issue, orders keep getting delayed and rescheduled.
The most frustrating part was receiving a call from the delivery agent at 10:00 PM asking about the delivery. Am I supposed to accept an order that late? This is completely unacceptable for a business that depends on timely deliveries.
Reliability and customer support seem to have deteriorated significantly. I expected much better from Zomato and Hyperpure. If these issues continue, I will have no choice but to switch to another supplier. Please fix your app, improve customer support, and respect your customers’ time.
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Response from developer
Hi user, we are sorry for this poor experience. Please send us your order details on help@hyperpure.com and we shall get back with an immediate resolution.
Press Cafe
Gud
