Poor Delivery Coordination and Unfair Customer Support
I am extremely disappointed with Hyperpure’s delivery service. This feels highly unprofessional and unfair to restaurant owners.
Hyperpure asks customers to select a delivery time slot (such as 9–10 AM, 12–1 PM, 1–3 PM, or 4–5 PM), but the delivery personnel often arrive much earlier—sometimes as early as 6 or 7 AM. They expect us to open our café outside our operating hours, and if we are unable to do so, they cancel the order without waiting or making a reasonable effort to deliver.
In many cases, the delivery partner does not wait even a few minutes or properly coordinate with the customer. There is often no prior call or communication before reaching the location. When we contact customer support, they tend to support the delivery partner instead of understanding the concerns of the restaurant owner.
Restaurant owners pay for this service and expect reliable, professional deliveries. Instead, we face unnecessary order cancellations, inconvenience, and financial losses due to poor coordination. Hyperpure should respect the delivery slots it provides, ensure delivery executives communicate properly, and train customer support to resolve issues fairly rather than placing the entire burden on restaurant owners.
I hope Hyperpure takes these concerns seriously and improves its service standards for its business partners.
Hyperpure asks customers to select a delivery time slot (such as 9–10 AM, 12–1 PM, 1–3 PM, or 4–5 PM), but the delivery personnel often arrive much earlier—sometimes as early as 6 or 7 AM. They expect us to open our café outside our operating hours, and if we are unable to do so, they cancel the order without waiting or making a reasonable effort to deliver.
In many cases, the delivery partner does not wait even a few minutes or properly coordinate with the customer. There is often no prior call or communication before reaching the location. When we contact customer support, they tend to support the delivery partner instead of understanding the concerns of the restaurant owner.
Restaurant owners pay for this service and expect reliable, professional deliveries. Instead, we face unnecessary order cancellations, inconvenience, and financial losses due to poor coordination. Hyperpure should respect the delivery slots it provides, ensure delivery executives communicate properly, and train customer support to resolve issues fairly rather than placing the entire burden on restaurant owners.
I hope Hyperpure takes these concerns seriously and improves its service standards for its business partners.
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Response from developer
We’re sorry to hear about your experience. Please reach out to our support team at help@hyperpure.com with more details so we can resolve this issue as quickly as possible. Your satisfaction is very important to us.
About the worst service
I have been a loyal Zomato customer since 2010 because I trusted the platform for its reliability and service. Unfortunately, my experience with Hyperpure has been extremely disappointing.
This month alone, I have faced delivery issues three times. The app doesn’t work properly, and when something goes wrong, it’s nearly impossible to contact a support agent. Instead of resolving the issue, orders keep getting delayed and rescheduled.
The most frustrating part was receiving a call from the delivery agent at 10:00 PM asking about the delivery. Am I supposed to accept an order that late? This is completely unacceptable for a business that depends on timely deliveries.
Reliability and customer support seem to have deteriorated significantly. I expected much better from Zomato and Hyperpure. If these issues continue, I will have no choice but to switch to another supplier. Please fix your app, improve customer support, and respect your customers’ time.
This month alone, I have faced delivery issues three times. The app doesn’t work properly, and when something goes wrong, it’s nearly impossible to contact a support agent. Instead of resolving the issue, orders keep getting delayed and rescheduled.
The most frustrating part was receiving a call from the delivery agent at 10:00 PM asking about the delivery. Am I supposed to accept an order that late? This is completely unacceptable for a business that depends on timely deliveries.
Reliability and customer support seem to have deteriorated significantly. I expected much better from Zomato and Hyperpure. If these issues continue, I will have no choice but to switch to another supplier. Please fix your app, improve customer support, and respect your customers’ time.
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Response from developer
Hi user, we are sorry for this poor experience. Please send us your order details on help@hyperpure.com and we shall get back with an immediate resolution.
Press Cafe
Gud
Response from developer
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the app. If you ever have any questions or suggestions, feel free to reach out. Happy using!
“Great platform but needs better stock availability”
“Overall, a great and impressive platform. However, some essential items are often out of stock — for example, Gemini oil isn’t available. It would be great if Hyperpure maintained availability like Dmart for a smoother experience.”
Response from developer
Thank you for your valuable feedback! We’ve noted your concern regarding stock availability and will work on improving consistency to ensure a smoother experience ahead.
Used Hyperpure for years
Used Hyperpure for years and it’s honestly the most inconsistent app/service I’ve dealt with. Every single week it’s a new issue — delayed transport, missing items, last-minute cancellations, damaged packaging, poor quality produce, inconsistent stock availability, random rate changes, and zero accountability.
The biggest problem? Support. Raised complaints countless times and nothing ever gets resolved properly. Same issues keep repeating with no improvement. Running a business becomes stressful when your supplier is this unreliable.
If you depend on consistency, quality, and proper service, I genuinely wouldn’t recommend Hyperpure. There are far better vendors who actually value their customers and understand how important timely delivery and product quality are for businesses.
The biggest problem? Support. Raised complaints countless times and nothing ever gets resolved properly. Same issues keep repeating with no improvement. Running a business becomes stressful when your supplier is this unreliable.
If you depend on consistency, quality, and proper service, I genuinely wouldn’t recommend Hyperpure. There are far better vendors who actually value their customers and understand how important timely delivery and product quality are for businesses.
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Response from developer
We’re sorry to hear about your experience. Please reach out to our support team at help@hyperpure.com with more details so we can resolve this issue as quickly as possible. Your satisfaction is very important to us.
Very disappointed with staff and their management
I have been ordering from Hyperpure frequently, but every time the delivery slot I choose is not respected. For instance, when I select the 10 a.m. to 12 p.m. slot, they deliver at 2 p.m. or even 1 p.m. If I adjust the slot to 9 a.m. to 11 a.m., they still deliver at 12 or 1 p.m. And when I pick 8 a.m. to 10 a.m., they arrive as early as 7 a.m. This is extremely inconvenient, and I can’t rely on it. Moreover, whenever I speak to the staff—whether it is the delivery rider or customer support—they respond in a very rude manner. There is no courtesy in their conversation; they simply say that the order is canceled without any explanation. Additionally, even customer service does not provide a satisfactory response. Hyperpure, please ensure that delivery times are accurate, and the staff treats customers with respect; otherwise, I will have to order from elsewhere.
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Response from developer
Dear Partner, We sincerely regret the inconvenience caused due to the repeated delivery delays and the experience you had with our staff and support team. This is certainly not the experience we aim to provide. Kindly share your order details and contact information with us at help@hyperpure.com so that our team can look into this on priority and assist you further.
Overall fastest easy and best
The product listing needs to be improved. Like fresh yeast. Donut cutter. Bakery margarine. Etc. Otherwise its great. Also needs some bakery standard preservatives and all. To be listed. Otherwise its top notch app
Response from developer
Hi Partner, Thank you for your valuable feedback! We’ve noted your suggestions on expanding the product range, including bakery essentials and preservatives, and will share them with the relevant team. Glad to hear you’re enjoying the app overall—we truly appreciate your support!
Feedback
Excellent service, prompt delivery, dedicated Service boys, value for money, premium quality goods , wide variety,
You made our day today life very convenient in my business
Thanks
You made our day today life very convenient in my business
Thanks
Response from developer
Hi Manozg, Thank you for your wonderful feedback! We’re glad our service and quality are helping your business run smoothly. We look forward to serving you again!
“Great platform but needs better stock availability”
“Overall, a great and impressive platform. However, some essential items are often out of stock — for example, Gemini oil isn’t available. It would be great if Hyperpure maintained availability like Dmart for a smoother experience.”
Works well
The app works well; delivery is prompt; the issues are resolved fast
Feedback
Rates shouldn’t go higher when the order is in bulk. Every count it goes higher.
Amazing Prices
the prices are really reasonable as per store, plus they deliver the next & its good for people who are running a restaurant
Sensational
Hyperpure has made life simpler by eliminating the middle man. Love the catalogue of products and the helpful support whenever I’m faced with a variety of issues.
Deals at amazing prices
Lot of products are available at very low cost as compared to market rates. Also the quality of the products are good.
Looks more scam
These people have canceled my order multiple times around 11:30 PM, which means I can’t reorder for the next day because the cut-off time has passed. When I called customer care, they just told me if I still wanted it for tomorrow, I should go for express delivery—and pay extra delivery charges. This is such a scam. They purposely cancel late at night to push customers into paying more. Extremely disappointing and unprofessional.
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Helpful for restaurants to grow
It good helpful options for restaurants one place more items available thanks for Zomato
Every single day late
Because of late delivery issue, my losses almost across ₹2 lakh , worst experience, never use it for businesses better than this u will find better delivery system in market , i know it’s little bit costly but it is worth it at least you don’t have to wait till evening and suddenly u see order cancelled
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Pocket Friendly
This is application is very good for those who want to purchase products at whole sale price.
One stop shop for small restaurants
Very easy and cost effective solution
One Stop Shop for all Food business people
Being in this food business it’s being difficult made easy. Hyperpure is simple a boon ie Blessing in Disguise, only can focus in the promotion of business
No other can ever execute like Hyper. Professional approach and meticulously handling customers
No other can ever execute like Hyper. Professional approach and meticulously handling customers
Response from developer
Hi Vijis, It is delightful to hear such positive words and it’s always a pleasure to serve our users.
