My issue was resolved, eventually!
Review update: the issue I had below is now fixed so I can transfer funds again between accounts internally. Thanks for fixing this Zopa!! Therefore, no issues at all and its 5 stars all the way.
The updated Zopa app says it’s compatible with my ageing iPhone but I’m now unable to transfer funds internally from my Biscuit Current Acc to my Primary Access Pot. You enter the details but the screen just hangs and nothing happens so transfer does not work. I’ve reported this to the chat facility whereby they said it would be invested in 3 days. Wait & see I guess!
The updated Zopa app says it’s compatible with my ageing iPhone but I’m now unable to transfer funds internally from my Biscuit Current Acc to my Primary Access Pot. You enter the details but the screen just hangs and nothing happens so transfer does not work. I’ve reported this to the chat facility whereby they said it would be invested in 3 days. Wait & see I guess!
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Response from developer
Sorry to hear you’ve had issues with the app. Thanks for raising this with us. We’ve reported this to the relevant team and will be looking to issue a fix.
Lending
I know that Zopa used to or maybe still does on its website have the ability to land your own money out at risk of losing your capital and I want to know is this option available through the Zopa banking app? (I only put a free star review because I can’t post the review without putting a star but I can’t give it at low score because I’ve never had it but if you could lend your own money out to make profit on the returns just like you can on the website, then I would give it a five star most likely.)
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The worse customer service and bank ever meet, after I got restrictions on my account without reason
I try to contact customer service and they was unable to sort out the problem in 2h and a half
I explain them my problem and my emergency payment which I have to made but they don’t care and because of them I have to stay at list one more month in the pain. Useless bank don’t worth to have account with them, is same to be a scam bank ( I’m not 100% sure about it )and they don’t sort out the problem after a lot of chats and phone calls and complaints made the problem still unresolved.
I explain them my problem and my emergency payment which I have to made but they don’t care and because of them I have to stay at list one more month in the pain. Useless bank don’t worth to have account with them, is same to be a scam bank ( I’m not 100% sure about it )and they don’t sort out the problem after a lot of chats and phone calls and complaints made the problem still unresolved.
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Bad customer service
Don't give account went back to never give account find out how bank now you rubbish hunan being
New App is worse - pls help!
The updated Zopa app says it’s compatible with my ageing iPhone but I’m now unable to transfer funds internally from my Biscuit Current Acc to my Primary Access Pot. You enter the details but the screen just hangs and nothing happens so transfer does not work. I’ve reported this to the chat facility whereby they said it would be invested in 3 days. A week later no update. Had no issues with the old app & would have rated this 5 star. Zopa please can you fix this asap!!
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Your app
I find the new app hard to follow it used to be clear and simple. This may stop me from using your company in the future
Terrible redesign
‘Simpler’ App is much more complicated! Tabs I dont need, have to go searching for my products that used to be on one page.
Bank transfers still don’t show where they’ve gone( basic functionality) and an old credit card has reappeared two years after closing it. Have you outsourced design to Chat GPT??
Bank transfers still don’t show where they’ve gone( basic functionality) and an old credit card has reappeared two years after closing it. Have you outsourced design to Chat GPT??
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Not much use
Doesn’t really do much. I was expecting to be able to see my accounts and carry out banking functions instead it seemed just to want to sell me stuff. Added to which it froze anyway. Deleted.
Poor update
The new update is really bad. Loads of glitches e.g. unknown narratives and dates missing from transactions. Awful.
Awful
The latest update is a massive step backward, messy screen which is not visually pleasing, old app was so much better. Hope you’re reading the latest reviews as it’s not just my view.
Stopped working on iOS 16
As title
The worst app ever used
Really bad interface. Confusing. Not very intuitive. Needs better UX. Better support articles too, with videos/short clips.
Keeps freezing -unusable!
The new update freezes every time I open the app so I am unable to access my money!! Terrible and completely unusable
Great product offering and great new update
I love the new app! So fast, lots of improvements clearly based on feedback, better organisation and the transfers seem to be a lot quicker with no issues
New app is great
Don’t listen to the bad reviews, the new app makes it so much easier to see my accounts that matter to me. Everything I need is basically one tap away now… It was overwhelming ugly and complicated to use before.
Latest app update
This latest update is a downgrade
Shiny new app papering over the cracks
Despite the facelift I still can’t delete a linked account from the p2p days that I closed years ago. Slow transfers compared to some other banks
New ‘update’
I really don’t like the new update, I had all my accounts on one page and now it’s across 3 and I’ve had an old credit card randomly come back.
New app glitches
I like the redesign, the app looks far more modern and more able to compete with other digital banks. However, I’m disappointed by the
numerous amount of glitches/bugs. For example, face ID is required twice and I’m no longer able to view my connect accounts transactions.
numerous amount of glitches/bugs. For example, face ID is required twice and I’m no longer able to view my connect accounts transactions.
Bring the old one back.
The app has been updated and whoever designed it didn’t use it that much.
I’ve got old closed credit cards showing that I can’t remove. I can’t unlink back accounts that are closed.
The payments section is ridiculous.
User friendly it is not.
I’ve got old closed credit cards showing that I can’t remove. I can’t unlink back accounts that are closed.
The payments section is ridiculous.
User friendly it is not.