App vs Website
Love the app and the site. I had an issue where I signed up for an account online and got to use my google account. The app did not allow for Google sign in so I had to create another account. I used the same email and it seems to have linked but adding Google auth, etc would be helpful.
Can’t get a refund through the app for missing orders.
Nalley did a BOGO night. Nalley couldn’t handle it. Waited over an hour before speaking to the manager who couldn’t even find my ticket or cancel my order for a refund. Thankfully I’m only out one meals worth of money 😂. He wrote his number on a paper bag and said to call him. Yeah, okay boomer. I’m just not gonna return. Quality here used to be so good, but as the company scaled, as with some many companies, it’s gone down the drain. In 2021 this is simply unacceptable.
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Review
Everything is always fresh and tasty. My husband and I have been going to Nally Fresh in Owings Mills for over two years and we will miss the interaction with the staff. Even with our masks on they recognize us and always say hello.
