Loop Email vs Hi

Loop Email helps teams manage customer messages in shared email accounts such as support@, contact@, info@, orders@ and more. Efficiently and on the go. Loop is a simple yet powerful team inbox, easy to set up and use for teams handling customer messages via email. With Loop no messages get missed and your team can assign ownership, chat about customer emails, exchange files, automate workflows and manage shared inboxes with ease, all within a purpose-built iOS app. With Loop you’ll be able to: - Manage any shared email accounts - Collaborate 1-2-1 and in groups with your team - Set up automated workflows to help you manage any incoming emails - Have internal discussions with your team before replying to your customers - Organize your personal as well as team inboxes for best productivity Key features: - Unified inbox: Manage all of your email accounts from one view - Shared inbox: Manage incoming emails as a team, without having to share login details - Assign owners: Know who’s in charge of any conversation - Side chat on emails: Start a private side chat on any email thread - Team channels: Use Loop for team chat as well as email management - Shared tags: Keep your team inbox organized with labels and tags - Rules & automations: Automate workflows for your team with a powerful rules engine - SLAs: Get your response time optimized with SLA notifications - Snooze: Snooze a conversation for a period of time to keep your inbox organized - Templated responses: Set up templates for frequent queires - Collision detection: Prevent sending multiple replies by mistake - Reports & insights: Customizable reports to see how your team is doing - Works across all platforms

With Hi-Link SMS, you can send and receive texts from your Hi-Link business phone numbers. Make and receive text messages using your business phone number! • Use your business phone number to text instead of your personal number • Send and receive text and picture messages to/from any cell phone number in the continental US View your messages on multiple devices: • Use your account on multiple devices with one sign-in • Access your messages from any computer via your browser (Chrome/Firefox/Edge) • Multiple users can access the same number so you or your team can reply to any message Now your customers can communicate with you with the ease and convenience that they have when texting with friends and family. No need to download a separate messaging “app” to contact you - they can simply text your business number and get in touch.