Comstice Mobile Agent vs Cisco Secure Client

Comstice Mobile Agent is a call center agent app for Cisco Finesse for UCCE, PCCE, UCCX, Avaya AES and Genesys PureConnect. It helps users to login as call center agents, set themselves available / ready and receive customer calls from their mobile phone line. Comstice Mobile Agent helps call center agents to switch between desktop and mobile easily as well as lets other employees and partners to join the customer journey as call center agents. Field engineers, sales executives, insurance brokers, lawyers, medical doctors and nurses, public service employees can login as a call center agent and start taking calls through their mobile GSM line. Comstice Mobile Agent helps to get full call center reporting, compliance voice recording as well as ability to shield agent's phone number, ability to set their presence (break, lunch, driving to customer etc.). It can pick the agents based on their live geo-location and many other features. Comstice Mobile Agent does not require any mobile VPN solution. It communicates with call centers via Comstice Mobility Server. Businesses can host Comstice Mobility Server on their network DMZ or their cloud service.

This is the Cisco Secure Client (including AnyConnect VPN) application for Apple iOS. Please report any questions to ac-mobile-feedback@cisco.com. Please consult with your EMM/MDM vendor on configuration changes required to configure this new version if you are not setting it up manually. Samples at: https://community.cisco.com/t5/security-blogs/anyconnect-apple-ios-transition-to-apple-s-latest-vpn-framework/ba-p/3098264 LICENSING AND INFRASTRUCTURE REQUIREMENTS: You must have an active AnyConnect Plus, Apex or VPN Only term/contract to utilize this software. Use is no longer permitted for older Essentials/Premium with Mobile licensing. AnyConnect may never be used with non-Cisco servers. Trial AnyConnect Apex (ASA) licenses are available for administrators at www.cisco.com/go/license AnyConnect for iOS requires Cisco Adaptive Security Appliance (ASA) Boot image 8.0(4) or later. Per App VPN requires ASA 9.3(2) or later (5500-X/ASAv only) with Plus, Apex or VPN Only licensing and a minimum Apple iOS version of 10.x. For additional licensing questions, please contact ac-mobile-license-request (AT) cisco.com and include a copy of "show version" from your Cisco ASA. Ordering and Licensing Guide: https://www.cisco.com/c/en/us/products/collateral/security/anyconnect-secure-mobility-client/secure-client-og.html Cisco Secure Client (including AnyConnect VPN) provides reliable and easy-to-deploy encrypted network connectivity from any Apple iOS by delivering persistent corporate access for users on the go. Whether providing access to business email, a virtual desktop session, or most other iOS applications, AnyConnect enables business-critical application connectivity. Through the use of Datagram Transport Layer Security (DTLS), TCP-based applications and latency-sensitive traffic (such as voice over IP [VoIP]) are provided an optimized communication path to corporate resources. Additionally, the Cisco Secure Client support IPsec IKEv2 with Next Generation Encryption. Features: - Automatically adapts its tunneling to the most efficient method possible based on network constraints, using TLS and DTLS. - DTLS provides an optimized connection for TCP-based application access and latency-sensitive traffic, such as VoIP traffic - Network roaming capability allows connectivity to resume seamlessly after IP address change, loss of connectivity, or device standby - Wide Range of Authentication Options: RADIUS, RSA SecurID, Active Directory/Kerberos, Digital Certificates, LDAP, multifactor authentication - Supports certificate deployment using Apple iOS and AnyConnect integrated SCEP - Compatible with Apple iOS Connect On Demand VPN capability for automatic VPN connections when required by an application - Policies can be preconfigured or configured locally, and can be automatically updated from the VPN headend - Access to internal IPv4 and IPv6 network resources - Administrator-controlled split / full tunneling network access policy - Per App VPN (TCP and UDP) - MDM controlled If you are an end-user and have any issues or concerns, please contact your organization’s support department. If you are a System Administrator having difficulties configuring or utilizing the Application, please contact your designated support point of contact. Release Notes: https://www.cisco.com/c/en/us/support/security/anyconnect-secure-mobility-client/products-release-notes-list.html User Guide: https://www.cisco.com/c/en/us/support/security/anyconnect-secure-mobility-client/products-user-guide-list.html End user license: https://www.cisco.com/c/dam/en_us/about/doing_business/legal/seula/anyconnect-SEULA-v4x.pdf