Comstice Mobile Agent vs CT Mobile for Salesforce

Comstice Mobile Agent is a call center agent app for Cisco Finesse for UCCE, PCCE, UCCX, Avaya AES and Genesys PureConnect. It helps users to login as call center agents, set themselves available / ready and receive customer calls from their mobile phone line. Comstice Mobile Agent helps call center agents to switch between desktop and mobile easily as well as lets other employees and partners to join the customer journey as call center agents. Field engineers, sales executives, insurance brokers, lawyers, medical doctors and nurses, public service employees can login as a call center agent and start taking calls through their mobile GSM line. Comstice Mobile Agent helps to get full call center reporting, compliance voice recording as well as ability to shield agent's phone number, ability to set their presence (break, lunch, driving to customer etc.). It can pick the agents based on their live geo-location and many other features. Comstice Mobile Agent does not require any mobile VPN solution. It communicates with call centers via Comstice Mobility Server. Businesses can host Comstice Mobility Server on their network DMZ or their cloud service.

CT Mobile is the leading offline app for Salesforce users. It provides full access to all Salesforce objects and processes and has various add-ons designed to make the field forces’ work easier, more efficient, and more productive. CT Mobile helps sales reps to perform their daily routines, such as planning and reporting their visits, conduct surveys, present and capture merchandising info, prepare and sign contracts, place orders, and many more. With CT Presenter, an interactive digital sales aid, sales reps interact in person or remotely with customers, promote products, and measure the impact of the interactive presentations in real-time. Note: Enable GPS for fully work with maps in CT Mobile modules and widgets. Keeping GPS running in the background can drain your device’s battery faster than usual.