SMS ONE vs ESC by FieldEdge

The SMS ONE app (SMS ONE) is an application utilized by our network of affiliates to help manage work orders and streamline the onsite validation process into one simple system. It is fully integrated with the SMS One Affiliate Portal and creates real-time communication and work order visibility between the affiliates’ home office, crews and SMS Assist. The SMS ONE app improves the workflow process for both affiliate field technicians and administrators in the following ways: • Allows affiliate administrators to remotely monitor and manage the status of work order information in one place • Eliminates back-office costs and paperwork on every work order • The photo feature captures before and after pictures to ensure every service is completed to 100% satisfaction • The GPS-enabled functionality reduces technicians check in and out time to under one minute • The application has a simple messaging service that connects technicians with SMS Assist and reduces the need for time consuming follow-up calls • Provides easy map directions to each job site With the SMS ONE mobile app, managing your work orders and crews has never been easier. 【Note】 Route planning will continue to use location services and consumes more phone battery while active. Please note: the route planning and technician reporting continue using the GPS services while the app is running and will continue to consume battery power. Compliant with Apple policy, our app will only support iOS versions 7.X and higher. If you do not have a compliant iOS version, please update your system to meet these requirements.

ESC Mobile: Field Service in Your Pocket Give your service technicians the tools to work smarter, faster, and more confidently in every job. ESC Mobile connects seamlessly with your ESC software (by Xplor Technologies – FieldEdge), putting critical work order information and customer data in your hands — on any tablet or smartphone, anytime, anywhere. No more calling the office for details or waiting until you're back at your desk to update a job. With ESC Mobile, technicians can: • Access work orders and job details instantly, wherever the job takes them • Pull up complete customer history and account information in seconds • Update job status and information in real time, right from the field • Stay connected to the office without stepping away from the work Built for the pace of field service, ESC Mobile helps your team spend less time chasing information and more time getting the job done right. Download ESC Mobile and put your ESC software to work — wherever your service technicians go.