TrueZero EX vs Record My Hours

TrueZero EX mobile and cloud platform is a live pulse between our customers and their mobile workforce. TrueZero EX combines traditional managed services with the latest in mobile technology that enables our customers with the tools to tailor and deliver the precise set of Mobility Managed Services (MMS) required by each user. TrueZero EX delivers support to users in the most effective and convenient way such as the Call Now or Request Call Back features whilst at all times extracting information about the health of the device to pinpoint issues even before they arise. The TrueZero EX Platform by Prisma allows IT and Administrators to see real-time interaction between users and service desk with real-time reporting on the quality of service and solution with a wealth of information and analytics that enable the finite tweaking to extract maximum efficiency and output.

The Fair Work Ombudsman's Record My Hours app makes it easy for workers to record their hours of work and pass on information about their job. The app allows users to: • automatically record their time at work • manually input shifts or fine-tune shift details if they need to, for example, if they don’t leave their workplace during their lunch break • export timesheets (and employment information) to store safely or share with a preferred representative if they have a workplace issue The app also includes a range of helpful features: • view, store and export shift history • back up information to personal cloud storage and easily restore it on a new device or after a factory reset • keep a record of work hours for multiple jobs and workplaces, all in one place • take and add photos of employment information that belongs to an employee, like their own payslips Privacy and Security Only you have access to your information recorded by the app. No one can access your information unless you choose to share it. Privacy and confidentiality rules apply in the workplace. Don't take photos of other people or business information. Important information for users: * Users with an app version installed prior to May 2024 must export all their app data if they wish to keep it before upgrading to the latest version, as their data will not migrate across to the new version of the app. * Before the update, make sure to save your work record outside the app so you’ve got a backup you can refer to later. * Wi-Fi must be turned on in device settings for automatic shift recording to work * Automatic shift recording won't work for all job types, such as people working in areas with no mobile or Wi-Fi coverage or people who frequently travel for work. It also won’t t work reliably in some circumstances, including when certain device settings are not enabled by the user. Manual recording has been incorporated to cater for this. Terms and Conditions By installing the app on your device, you agree to be bound by the terms and conditions governing its use. You can view these terms and conditions at fairwork.gov.au/apptermsandconditions Support and Feedback If you have any questions or feedback on the app, please email us at app@fwo.gov.au