SEB cares vs SarawakPass
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SEB cares
Manage your electricity services with ease. View and pay bills, report issues, and track your consumption. Receive outage alerts and get support from a virtual assistant.
- View and pay electricity bills
- Report customer service and technical issues
- Track electricity consumption
- Receive power outage alerts
- Subscribe to e-Bill service
- Virtual assistant support
- Multilingual support
Read full descriptionHide full description
“SEB cares” is here to serve you better. Update or download the app today to use the app with a brand-new look! Easily perform your electricity-related transactions by: • Viewing your bills and pay anytime through the app • Reporting your customer service and technical issues using the ‘Make a Report’ feature, and keeping track of the status • Tracking your electricity consumption for 3, 6 and 12 months in a single screen • Receiving real-time alerts on planned and unplanned power outages • Subscribing to our e-Bill service to receive electronic bills on time • Getting in touch with our virtual assistant CARINA • Accessing in three (3) different languages – English (default), Bahasa Malaysia and Mandarin Best of all, the app is free! Get the app now and stay connected with Sarawak Energy wherever you go.
SarawakPass
This digital identity app allows users to securely verify their identity and access government services. It offers a unified platform with features like facial recognition and QR code login for convenient and secure access.
- Unified platform for government services
- Secure identity verification
- Facial recognition login
- QR code login
- One-tap access to government apps
Read full descriptionHide full description
SarawakPass, powered by SarawakID, is the Sarawak Government’s digital identity app which allows you to verify your identity and securely sign in to online government services. - Single Unified Platform: Access all government services through one integrated platform. - Secure Access: Advanced security safeguards protect your data and prevent unauthorised use. - Convenience: A user-friendly interface with intuitive features for seamless access anytime, anywhere. Key Features: - eKYC Registration: Register easily using your Malaysian Identity Card and facial verification. - Face Login: Sign in quickly and securely with facial recognition. - QR Code Login: Scan a QR code to log in instantly. - One-Tap Access: Switch seamlessly to government apps with your login carried over.
Screenshots
Verdict
The clearest difference is update cadence: SarawakPass at fortnightly against SEB cares's every 3 months. SEB cares's advantage is review sentiment (33% vs 15%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SEB cares ships an update every 3 months, SarawakPass fortnightly. The most recent releases landed on September 9, 2026 and September 12, 2026 respectively.
| Parameter | SEB cares | SarawakPass |
|---|---|---|
| Price | Free | Free |
| Positive reviews | 33.3% of reviews — better | 14.8% of reviews |
| Update frequency | Every 3 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 105 MB | 75 MB |
| Age rating | 17+ | 4+ |
| Developer | Sarawak Energy | State Service Modernisation Unit, Chief Minister's Department |
Customer experience
SEB cares
SarawakPass
In-app purchases
SEB cares
No in-app purchases
SarawakPass
No in-app purchases
