Libby, the library app vs Helpr

Libby connects you to your local library’s collection of ebooks, audiobooks, magazines, and more. With just your library card, you can instantly read or listen to books on your phone or tablet — for free, thanks to your public library! Browse and borrow everything from timeless classics to the latest New York Times bestsellers, and enjoy your next great read anytime, anywhere. What You Can Do with Libby - Browse your library’s digital catalog of books - Borrow and enjoy ebooks, audiobooks, and magazines - Send ebooks to your Kindle (U.S. libraries only) - Listen to audiobooks through Apple CarPlay - Download titles for offline reading, or stream them to save space - Use tags to create to-be--read lists or organize your favorite titles - Keep your reading position with automatic syncing across all your devices A Beautiful Reading Experience Enjoy a seamless reading experience with Libby’s elegant, easy-to-use ebook reader: - Adjust text size, background color, and book design to fit your preferences - Zoom into magazines, comics, and graphic novels - Define and search for words or phrases instantly - Read and listen to interactive read-alongs with your kids - Add bookmarks, notes, and highlights to personalize your reading An Immersive Audiobook Player Libby’s audiobook player makes listening effortless and enjoyable: - Slow down or speed up playback (0.6x to 3.0x) - Set a sleep timer for nighttime listening - Swipe easily to skip forward or backward - Add bookmarks, notes, and highlights as you listen Read Anywhere, Anytime Libby is designed for everyone, including kids, teens, and adults. Whether you’re exploring new stories, catching up on bestsellers, or revisiting your favorite books, Libby keeps reading simple, fun, and accessible. Built by OverDrive, Libby proudly supports public libraries and the joy of reading for all. Download Libby today and turn your device into your personal library.

Helpr is the support platform that lets you see what your customers see — and solve issues in real time. Respond to live chat conversations, co-browse your customer’s screen, and let AI handle the rest — all from your iPhone or iPad. LIVE CHAT Respond to visitors the moment they reach out. See who’s on your site, what page they’re on, and jump into conversations with full context. • Real-time messaging with typing indicators and read receipts • Send images, files, audio, and video directly in chat • Auto-translate messages in 194 languages • Continue conversations seamlessly across devices VISUAL ASSIST (CO-BROWSE) Stop asking “can you describe what you see?” See their screen live and guide them through solutions directly. • One-click co-browse from any chat • End-to-end encrypted sessions • No downloads or plugins required • Works on any website (React, Shopify, WordPress, and more) AI ASSISTANT Let Luca, your built-in AI agent, help you respond faster or handle conversations automatically. • Assist mode: AI suggests replies for approval • Reply mode: AI handles conversations autonomously • Learns from your knowledge base, catalogs, and URLs • Web search for real-time answers BUILT FOR TEAMS Collaborate efficiently and manage conversations at scale. • Multi-agent support with presence indicators • Internal notes and smart routing • Satisfaction ratings and response analytics • Omnichannel inbox: email, WhatsApp, Instagram, Messenger SECURITY FIRST Your data and your customers’ data are protected. • AES-256-GCM encryption at rest • End-to-end encrypted co-browsing • 2FA, passkeys, and biometric login • SOC 2-aligned practices STAY IN THE LOOP Never miss a message. Get push notifications for new chats, replies, and assignments — and respond instantly from anywhere. Helpr requires an active account. Sign up for free at helpr.so.