Comparison

Lightspeed Scanner (X) vs Retail.pet

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Lightspeed Scanner (X)

This mobile app enhances a retail POS system by allowing users to manage their product catalog, process sales, and conduct inventory counts directly from their smartphone. It transforms your device into a barcode scanner for efficient product identification and management.

Highlights
  • Manage product catalog
  • Process sales and payments
  • Conduct inventory counts
  • Add/edit product details
  • View product information
  • Create purchase orders
  • Receive stock and fulfill transfers
Read full description

Lightspeed Scanner is the mobile companion app for the Lightspeed Retail (X-Series) Point-of-Sale (POS) system. This app allows users to manage their Lightspeed product catalog, sell to customers, and handle product inventory from the convenience of a mobile phone. Lightspeed Scanner turns your device's camera into a powerful barcode reader, making it fast and easy to identify and count products from your Retail catalog. Key features of Lightspeed Scanner: • Add or edit products: Record Name, Description, Price, SKU Codes, Locations, and Product Images directly to your Lightspeed Retail catalog. • Sell from anywhere: Turn your phone into a mobile register. Accept payment via Tap to Pay for iPhone (Lightspeed Payments users only), sell On Account, or Park sales to complete them on any in-store register. • View product information: Search your product catalog and view details like price, stock levels, descriptions, and images. • Inventory management: Perform or schedule full and partial inventory counts. Create or add to supplier purchase orders and outlet transfer orders. You can also receive stock, fulfill transfers, and record inventory adjustments. For additional accuracy, inventory and orders counted on the app must be completed on the Lightspeed Retail POS system, giving managers ultimate control of inventory movements. Key use cases for Lightspeed Scanner: • Mobile clienteling: Quick access to the catalog makes this a great tool for sales associates assisting customers on the shop floor. Staff can check pricing and availability without leaving the customer's side. • Mobile selling: Enable stores to sell from anywhere, such as pop-up events or on the shop floor. Lightspeed Scanner allows you to offer dynamic, personalized shopping experiences. • Mobile catalog management: Edit your Lightspeed product catalog from anywhere to ensure details are always up to date. Changes made in the app sync directly with ecommerce systems connected to Lightspeed Retail. • Mobile order management: Picking and packing orders is simple on Lightspeed Scanner. With the app installed on your phone, you can pick orders without carrying additional hardware. • Finding inventory quickly: Check inventory levels across multiple outlets. Product locations are visible and editable within the app, allowing staff to quickly navigate to where products are stored. • Recording needs: Use the List building function to easily record products that need to be re-stocked, re-labelled, marked as damaged, or transferred to another outlet. Hardware and Syncing: • The app syncs directly with your POS system via WiFi or mobile network, ensuring all actions are visible instantly on the Lightspeed Retail system. • Users of Lightspeed Retail who prefer infrared barcode readers over the built-in camera scanner can connect Socket barcode readers directly to Lightspeed Scanner. Submit feedback or feature requests: We’re always improving Lightspeed Scanner to help users perform their daily tasks more efficiently. Submit feedback anytime by navigating to the Account page, then selecting ‘Send us your feedback’. Visit the Lightspeed Retail (X-Series) help centre for guided assistance on using Lightspeed Scanner.

About

Retail.pet

This app empowers sales representatives to incentivize retail staff through in-store training rewards. Staff can redeem these rewards on the brand's training website. It also facilitates new staff enrollment, status updates, and role management.

Highlights
  • Reward retail staff for training
  • Redeem rewards on brand training site
  • Enroll new staff
  • Manage staff status (active/inactive)
  • Change staff roles
Features
Read full description

Sales reps can use this app to reward retail staff for in-store training. This allows the staff to then go to the brand's training site to redeem their rewards. The app can also be used to enroll new staff, make staff inactive or change their roles within the store.

Screenshots

Lightspeed Scanner (X)4 screens
Retail.pet4 screens

Verdict

The call

The clearest difference is review sentiment: Retail.pet at 100% against Lightspeed Scanner (X)'s 59%. Retail.pet also leads on rating (5.0 vs 4.5) and iOS requirement (12.0 vs 17.4). Lightspeed Scanner (X)'s advantage is update cadence (every 9 days vs every 3 months) and ratings volume (355 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Retail.pet holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Lightspeed Scanner (X) has 355 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 59% of Lightspeed Scanner (X)'s written reviews are positive against 100% of Retail.pet's.

UpkeepUpdate frequency

Lightspeed Scanner (X) ships an update every 9 days, Retail.pet every 3 months. The most recent releases landed on October 24, 2026 and October 22, 2026 respectively.

Scorecard5 real differences · 5 level
Lightspeed Scanner (X) versus Retail.pet: the parameters behind the verdict, then further details
ParameterLightspeed Scanner (X)Retail.pet
PriceFreeFree
Rating4.5 (355 ratings)5.0 (1 ratings) — better
Positive reviews58.8% of reviews100.0% of reviews — better
Number of ratings355 — better1
Update frequencyEvery 9 days — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.412.0 — better
Further details — not scored
Size120 MB26 MB
Age rating4+17+
DeveloperLightspeed Commerce Inc.Edmund Leung

Customer experience

Lightspeed Scanner (X)

All ratings355 ratings
Positive88.5%
Neutral3.9%
Negative7.6%
Written reviews51 reviews
Positive58.8%
Neutral5.9%
Negative35.3%

Retail.pet

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Lightspeed Scanner (X)

Reported bugs

10 issues
  • App crashes when attempting to share/email inventory
  • Scanning fails on newer iPhones with multiple cameras
  • Inconsistent barcode recognition across different devices
  • App freezes during syncing with multiple users
  • Running count doesn't accumulate across multiple sections
Show 5 more
  • Scanner mode requires constant scrolling to reset
  • Scanned items disappear from search after opening product info
  • Poor performance with iOS 13 and older versions
  • Email functionality locks up and prevents navigation
  • Slow syncing (10 seconds per item reported)

Requested features

18 requests
  • Search/filter functionality for orders and products
  • Ability to edit Brand, Category, and Tags during inventory
  • Camera zoom capability for small barcodes
  • QR code scanning support
  • Product quantity display in search results
Show 13 more
  • Price display during counting for verification
  • Transfer inventory between stores functionality
  • Ability to add product photos during receiving
  • Beep sound notification for each scan
  • Timestamp for each scanned item
  • Manual quantity entry mode
  • iPad support
  • Integration with Vend register app
  • Bluetooth scanner support
  • Ability to reopen and edit counts after sharing
  • Expected inventory amount display during counting
  • Option to exclude unlimited/infinity inventory items
  • Ability to count zero-stocked items

Retail.pet

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Lightspeed Scanner (X)

No in-app purchases

None

Retail.pet

No in-app purchases

Questions

Is Lightspeed Scanner (X) free?
Lightspeed Scanner (X) is free to download, with no in-app purchases.
Is Retail.pet free?
Retail.pet is free to download, with no in-app purchases.
Which has better reviews, Lightspeed Scanner (X) or Retail.pet?
Retail.pet is rated higher. Lightspeed Scanner (X) averages 4.5 out of 5 from 355 ratings, while Retail.pet averages 5.0 from 1 ratings.
Do Lightspeed Scanner (X) or Retail.pet have ads?
Neither Lightspeed Scanner (X) nor Retail.pet shows ads.
Which is updated more often, Lightspeed Scanner (X) or Retail.pet?
Lightspeed Scanner (X) ships an update every 9 days, and Retail.pet every 3 months. Most recently, Lightspeed Scanner (X) was updated on October 24, 2026 and Retail.pet on October 22, 2026.

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