Robertson Heating Supply vs Successware Mobile

Our app enables customers to use barcode scanning to streamline accessing information about our products and provides a full inventory management system for products you purchase from us AND products you don't purchase from us. Barcode scanning is performed using the camera on your mobile device. Many(not all) barcodes on products/product boxes from manufacturers will work. The alternative to those barcodes are RHS provided ones. Key Features Include -"Quick Scan" quickly scan a barcode to lookup an item in our system. If a matching product is found, you will see product information, pricing, availability and can order it. -"Inventory Management" Add products to our system whether you buy them from us or not to track how much you have available, where you have it available(i.e. shop, truck), place orders and more. Some of the core functionality is on the full version of our website you can access once you login. There you can setup your "Locations" and perform an "Inventory Replenishment" that will submit an order to us based on your current availability of product you are tracking through this system and re-order thresholds you've setup.

Field Service Management with Successware Mobile It’s easy to get your technicians up and running on Successware Mobile. Our intuitive design makes it easy to learn in the field so it helps work rather than stalls it. Multi-device notifications alert your technicians to any changes in their job assignment, and seamless integration with Successware keeps your dispatchers up to date on real-time job progress. Detailed views of the job, the customer, physical location, and equipment are all available at your fingertips. Techs can add photos or video to the job to document the problem and diagnosis. Successware Mobile doesn’t just help you run your business – it helps you grow your business. With a built-in sales tool that presents multiple options to a homeowner, pulled right out of your PriceBook, techs can lean on technology to help them guide a homeowner through all possible solutions for their problem. Plus, a visual dashboard tracks their progress towards their personal sales goals. Worried about having a signal? Don't be! Even without an internet connection, techs can work in offline mode and sync their data when a stable connection becomes available. Field Reporting Don’t wait until the end of the day or the end of the week to evaluate your technicians’ performance. Get live updates from the field as each technician closes out every job. This feature allows you to give real-time feedback and adjust quicker, improving technician performance and maximizing revenue. Integrated Sales Tools Successware Mobile has the tools your technicians need to feel confident about their sales skills. While some technicians are natural salespeople, others need a little support to feel confident selling in-home. Successware Mobile’s presentation view of suggested work and different service options gives the technician a tool to help educate the customer and guide them through the decision-making process. Successware Mobile informs the technician at dispatch if service visits are due and the technician can add them to the visit or invoice, helping them provide the complete service that customers have come to expect from your company. Additionally, Successware Mobile gives the customer control in the authorization and payment process. The customer guides the process, clicking to select the options and items they want, all with a full view of invoice pricing. This leaves the homeowner feeling educated and confident about their selection, building trust and credibility in your business.