Comparison

Hero Care vs Pay

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Hero Care

This app provides military members, veterans, and their families with resources for emergencies, deployments, and accessing vital services. It facilitates emergency communication and offers information on benefits, mental health, and job resources.

Highlights
  • Emergency communication link
  • Submit emergency requests
  • Access Red Cross services
  • VA benefits information
  • Job and mental health resources
  • Locate facilities
  • Wellness plan creation
Features
Read full description

Hero Care by the American Red Cross is a complete solution for members of the military, veterans, and their families to prepare for, cope with and respond to the challenges of military service. The Red Cross is the only civilian organization authorized to serve as the emergency communications link to service members with their families back home. Hero Care enables families to easily set up and submit an emergency request should circumstances at home require it - 24 hours a day, 365 a year, no matter where in the world service members are stationed. The app also guides users through the various services offered by the Red Cross to assist families before, during and after deployments, as well as containing a variety of other critical information:VA facilities locations, benefits information, mental health/substance abuse and job resources. Features: - Free and available in English and Spanish - Military members can use the app to easily complete and submit their Family Identification Card making the processing of any family member’s emergency request quicker - Military family members can initiate an emergency request at the touch of a button with the required information securely stored in the app - Learn of the extensive and non-emergency array of services the Red Cross provides to the members of the military, veterans and their families, including: Financial assistance, Reconnection Workshops, Pre-Deployment preparedness, etc. - Learn about the various benefits offered by Veteran’s Affairs for service members, veterans and their families, along with contact phone numbers and web addresses - Get help applying your military skills to a civilian job via Vets 2 Careers, substance abuse or mental health treatment via SAMHSA, and other local resources and opportunities via Unite US - Easily locate Red Cross shelters and offices in your community as well as a variety of VA facilities, including hospitals and benefit centers. - Families can capture a moment and share with service members using a variety of themed frames; military members can let all their friends and family back home know when its their service anniversary -Create mental, physical, and social wellness plans that help you build resilience and overall well-being.

About

Pay

Securely pay utility bills, view statements, and track consumption. Manage your account contact information on your mobile device.

Highlights
  • Secure bill payment
  • View billing statements
  • Track utility consumption
  • Manage contact information
  • Account management
Features
Read full description

With the PayGPWA Mobile App, you will be able to securely pay your GPA or GWA utility bill, view your past and current billing statements, track your monthly utility consumption, and manage your utility account’s contact information with your iOS powered mobile device.

Screenshots

Hero Care4 screens
Pay4 screens

Verdict

The call

The clearest difference is rating: Hero Care at 4.3 against Pay's 2.4. Hero Care also leads on review sentiment (36% vs 18%). Pay's advantage is ads (none vs shown) and monetization model (free vs ad-supported). On price, ratings volume and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Hero Care holds the better App Store score, 4.3 against 2.4. Both are backed by a comparable volume of ratings — 32 and 28 respectively. Written reviews point the same way: 36% of Hero Care's written reviews are positive against 18% of Pay's.

UpkeepUpdate frequency

Hero Care ships an update every 4 months, Pay every 2 months. The most recent releases landed on October 21, 2026 and October 15, 2026 respectively.

Scorecard7 real differences · 3 level
Hero Care versus Pay: the parameters behind the verdict, then further details
ParameterHero CarePay
PriceFreeFree
Rating4.3 (32 ratings) — better2.4 (28 ratings)
Positive reviews35.7% of reviews — better18.2% of reviews
Number of ratings32 — better28
Update frequencyEvery 4 monthsEvery 2 months — better
AdsYesNo — better
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS18.015.1 — better
Further details — not scored
Size55 MB35 MB
Age rating4+4+
DeveloperAmerican Red CrossGuam Power Authority

Customer experience

Hero Care

All ratings30 ratings
Positive83.3%
Neutral3.3%
Negative13.3%
Written reviews14 reviews
Positive35.7%
Neutral28.6%
Negative35.7%

Pay

All ratings28 ratings
Positive28.6%
Neutral7.1%
Negative64.3%
Written reviews11 reviews
Positive18.2%
Neutral9.1%
Negative72.7%

In-app purchases

None

Hero Care

No in-app purchases

None

Pay

No in-app purchases

Questions

Is Hero Care free?
Hero Care is free to download, with no in-app purchases.
Is Pay free?
Pay is free to download, with no in-app purchases.
Which has better reviews, Hero Care or Pay?
Hero Care is rated higher. Hero Care averages 4.3 out of 5 from 32 ratings, while Pay averages 2.4 from 28 ratings.
Do Hero Care or Pay have ads?
Hero Care shows ads; Pay does not.
Which is updated more often, Hero Care or Pay?
Hero Care ships an update every 4 months, and Pay every 2 months. Most recently, Hero Care was updated on October 21, 2026 and Pay on October 15, 2026.

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