Service Edge vs Advanced Forms

ClickSoftware’s Service Edge mobile app enables field resources to receive schedule updates and submit work status and completion information. As a state-of-the-art mobile app, it is designed to be fully operational even when offline and to automatically and seamlessly sync with the Field Service Edge system. The use of the app requires a Field Service Edge environment and provisioning of the mobile user credentials. ClickSoftware’s enterprise solution uses innovative and collaborative mobile tools, improving field workforce productivity and efficiency, enhancing customer experience, and meeting compliance and regulation requirements. The solution enables field supervisors and back office staff to have visibility and control, helping them make real-time decisions continuously throughout the day of service. The Service Edge mobile app empowers field service professionals with all the information they need to complete the job the first time. Work is executed with maximum productivity, safety and compliance, and focuses on customer satisfaction.

Advanced Forms is a mobile forms and workflow system that streamlines operations and increases consistent data capture and efficiency across an organization. Create unlimited mobile forms by users, user roles, and teams quickly and easily. Advanced Forms mobile data collection works online and offline with email, notifications, workflow, and reporting. Create Forms for your mobile users using an easy-to-learn and easy-to-use drag and drop design tool. Collect data on your smartphone or tablet. Data capture inputs include: - Date and time - Signature capture - Image capture and annotation - GPS Capture - Barcode and QR code scan - Number, including calculated fields and color ranges - Test and long text - Select, checkbox, radio buttons - Conditional fields - Tables - Data lookup from your systems Integrate Advanced Forms - Integrates with your database system - Integrate with your business systems Works Offline - All forms work offline - Two-way data synchronization each time you connect - Partially completed forms can be saved for later completion and submission Cloud or On-premise