iMFM vs Service Edge
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
iMFM
Manage service requests, work orders, and preventive maintenance schedules. Access vendor contact details and update capital planning and inspection items. Designed for facility managers and technicians.
- View service request details
- Manage work orders
- Schedule preventive maintenance
- Search vendor contacts
- Update capital planning
- Perform inspection updates
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Facility Managers and Technicians can view detailed Service Request information for Work Orders, Preventive Maintenance orders that are scheduled routinely, search for vendor contact information, and perform Work Order updates. Additionally, this application allows users to update capital planning and inspection items. Designed for use with CrossForm Global.
Service Edge
This app provides field service professionals with real-time schedule updates and allows them to submit work status and completion details. It functions offline and syncs automatically with the Field Service Edge system, enhancing workforce productivity and customer satisfaction.
- Receive schedule updates
- Submit work status
- Offline functionality
- Automatic syncing
- Improve field workforce productivity
- Enhance customer experience
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ClickSoftware’s Service Edge mobile app enables field resources to receive schedule updates and submit work status and completion information. As a state-of-the-art mobile app, it is designed to be fully operational even when offline and to automatically and seamlessly sync with the Field Service Edge system. The use of the app requires a Field Service Edge environment and provisioning of the mobile user credentials. ClickSoftware’s enterprise solution uses innovative and collaborative mobile tools, improving field workforce productivity and efficiency, enhancing customer experience, and meeting compliance and regulation requirements. The solution enables field supervisors and back office staff to have visibility and control, helping them make real-time decisions continuously throughout the day of service. The Service Edge mobile app empowers field service professionals with all the information they need to complete the job the first time. Work is executed with maximum productivity, safety and compliance, and focuses on customer satisfaction.
Screenshots
Verdict
The clearest difference is rating: iMFM at 1.8 against Service Edge's 1.0. iMFM also leads on ratings volume (24 vs 2). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
iMFM holds the better App Store score, 1.8 against 1.0. That said, the two scores are not equally well evidenced: iMFM has 24 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 8% of iMFM's written reviews are positive against 0% of Service Edge's.
iMFM ships an update every 5 weeks, Service Edge every 2 months. The most recent releases landed on October 16, 2026 and October 15, 2026 respectively.
| Parameter | iMFM | Service Edge |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (24 ratings) — better | 1.0 (2 ratings) |
| Positive reviews | 7.5% of reviews — better | 0.0% of reviews |
| Number of ratings | 24 — better | 2 |
| Update frequency | Every 5 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 18 MB | 65 MB |
| Age rating | 4+ | 4+ |
| Developer | CBRE, Inc. | ClickSoftware Technologies Ltd |
Customer experience
iMFM
Service Edge
Bugs and requests
iMFM
Reported bugs
43 issues- App will not accept a language and won't load
- Unable to stay logged in, requires multiple logins
- Cannot adjust start time for overlapping work orders
- Cannot view recently closed work orders
- Calendar feature does not allow access to current week
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- April calendar not available, but March is
- Shows 3 orders but only one displays
- Work order disappears after creation unless searched by number
- App logs out every 2 days
- No copy-paste option for email/password
- App fails constantly in various ways
- Help desk fix is delete and re-install
- Setup requires English but it's not available
- App freezes up all the time
- Works only when it wants to
- Does not allow staying logged in for more than 30 seconds
- Does not like loading or syncing
- Cannot complete work orders live
- Kicks users out repeatedly
- Never accepts step answers
- Constantly bugs out
- Doesn't allow entering several completed work orders at one sitting
- Takes previous work order's time for new entries
- Ok popup button in the middle of the screen
- Cannot change previously entered data after update
- Arduous to look at timesheet data
- Works better with Android system
- Every 2-3 months have to delete and install again
- Internal Error - Please Try Again
- Takes a minute or 2 for screen to change after hitting start/stop
- Always freezing up and having to restart program
- Half the time opening or closing a work order will not load
- Takes way too long to compare time entries
- Crashes constantly
- Takes 25 steps to start a work order
- Every update creates new headaches
- Continuously kicks you out and requires re-login
- Work orders don't populate
- Boots users out while working within a WO
- No updates have fixed issues
- App has not been functional for several months
- Newly created work orders do not appear
- Previously completed work orders reappear
Requested features
10 requests- Ability to view currently running or finished work orders
- Adjust start time for overlapping work orders
- View recently closed work orders from the app
- Improved calendar functionality for time cards
- Help menu or manual
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- Phone number for support
- Web browser version instead of forced app download
- Fix back button functionality
- Improve talk to text feature
- Android app
Service Edge
Not enough reviews yet to summarise bugs or requests.
In-app purchases
iMFM
No in-app purchases
Service Edge
No in-app purchases
