amoCRM 2.0 vs SIPmind Operator

amoCRM is the worlds first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails, and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools. Its the perfect messenger-based sales solution for entrepreneurs and SMBs. Get full access to amoCRM while on-the-go with our iOS app.

SIPmind Operator is the work phone, the conversations and the CRM of a team that uses the SIPmind AI assistant on its phone line and messengers. PHONE Your company number lives in the app. Take calls the AI assistant transfers to you, calls from colleagues and from your queues — even when the app is closed, on the normal iPhone call screen. Call colleagues by name, a queue, or an outside number from the company line. Hold, mute, keypad, a second line and passing a call to a colleague are on the call screen. Before you answer you see who is calling and what the assistant already found out. CHATS Customer conversations from WhatsApp, Telegram and Instagram in one list, with names and the mark of each channel. «Awaiting reply» lists the customers who need a person, with the same count as the web dashboard. Reply with text, photos or documents, mark a conversation «Handled» or hand it back to the assistant. Customers' voice messages come with a transcript and the recording. MY WORK AND CRM Today's tasks, overdue first: «Got it», «Done» with a result, a call from the task. Save a new customer after a call or from a chat, add a note, move a lead to its next stage and set the next step. FOR MANAGERS «Team today»: how many customers wait and for how long, transfers nobody took, each colleague's work and who is on the line right now. Name who is responsible for a customer and hand tasks to colleagues. A notification when a customer has waited too long. Every call is recorded and appears in the company's call history and team reports under your name. This is a business app. Your company's administrator creates your account and gives you an internal number; sign in with the email and password they give you.