PSYCKES vs CyraCom Interpreter

Search for clients and view service utilization, treatment data, and care coordination information from the field using your iPhone or iPad. New York State behavioral health providers, care managers, and managed care plans using PSYCKES can now utilize this mobile application to: • Search for a Medicaid client • Enable consent or emergency access to view client’s clinical summary • View care coordination contact information • View safety plans and psychiatric advanced directives • Review outpatient, emergency room, and inpatient medical and behavioral health services • View psychotropic and medical medications picked up at the pharmacy • Access recently viewed clients easily without having to re-enter search criteria You must first be granted access to PSYCKES by your organization before you can use the PSYCKES mobile app. For new PSYCKES users, you must login for the first time on your desktop computer in order to create a PIN before you can login to the PSYCKES mobile app. To learn more about the PSYCKES application visit our website www.psyckes.com Send questions or feedback about the app to us at PSYCKES-Help@omh.ny.gov The following types of New York State organizations are eligible for access to the PSYCKES application: • NYS providers with one or more OMH licensed program(s) • NYS providers with one or more OASAS licensed program(s) • NYS Federally Qualified Health Centers • NYS Health Home Programs • NYS Care Management Programs • Medicaid Managed Care Organizations • NYS OMH Local Government Units

CyraCom’s Interpreter app connects you to a live video or phone interpreter within seconds. CyraCom provides language interpretation services to thousands of organizations worldwide, supporting hundreds of languages and operating 24/7/365. We offer over two-dozen video interpretation languages, including American Sign Language. Mobile devices must be connected through Wi-Fi or 5G to access our interpreter network. Users must have a CyraCom account to log in. Existing clients, please contact your administrator to get access. New clients, go to https://www.cyracominternational.com/contact to sign up.