Jeeves ERP vs Jeeves Support

The Jeeves ERP Mobile Client extends the capabilities of your Jeeves ERP to your mobile devices. With the Jeeves ERP Mobile Client, you can be productive and efficient wherever you are. You can either create your own apps or use one of the ready-to-go apps made available with the mobility framework. The mobility framework includes apps for production reporting, sales order management, field service, electronic invoicing, warehouse management and customer relationship management. Creating or modifying existing apps is done easily through the design client for any of the processes available in your Jeeves ERP. You can create these yourself or involve an expert from Jeeves who can help turn your vision and needs into reality.

Jeeves Support puts your customer conversations in your pocket. It is the mobile companion to the Jeeves web panel: the same inbox, the same conversations, the same teammates — on the phone you already carry. Pick up a question while you are away from your desk, hand it to whoever should own it, and close it out. YOUR INBOX See what is waiting and what is yours. Filter by Inbox, Unassigned, Mentions or All, and switch between open and closed conversations. Every row shows who is asking, the company they are from, and the last thing said — so you can triage without opening anything. REPLY FROM ANYWHERE Answer in plain text, or send a photo or a file straight from your phone. Attachments your customer sends open full screen, with pinch to zoom. TALK TO YOUR TEAM Leave an internal note on any conversation — private, never shown to the customer — and @mention a teammate to pull them in. Notes are clearly marked so a private aside is never mistaken for something the customer can read. KNOW WHO YOU ARE TALKING TO Open any customer to see their email, phone, location, device, plan and how long they have been with you, plus their company's industry, size and spend. The context you would have on the web, without leaving the conversation. STAY ON TOP OF IT Push notifications when a customer replies or a teammate mentions you. Conversations update live as your colleagues work on them, whether they are on the web panel or their own phone. ASSIGN AND RESOLVE Take a conversation, hand it to a teammate, close it when it is done, and reopen it if the customer comes back. SEARCH Find any conversation by what was said in it, or by who said it. Jeeves Support requires a Jeeves account. Sign in with the same details you use on the web panel.