LINC Learning vs Oracle Live Experience

LINC gives Chili’s Team Members instant access to job-related training, communications, broadcast videos and much more! The LINC app also enables leaders to view their team’s performance on modules and other learning activities. To access LINC, Chili’s Team Members must have a valid HotSchedules username and password. A Wi-Fi connection is strongly recommended to avoid using cellular data. For assistance with anything related to LINC, please email LINC Support (LINC@brinker.com). NOTE: Download and usage of the LINC app is entirely optional. If you prefer not to install/use it on your personal device, ask your leader about the option of accessing the LINC app from your restaurant’s designated training iPad.

License: http://www.oracle.com/pls/topic/lookup?ctx=wsccl&id=eula_demo_ios Live Experience allows you to enhance your customer experience by adding digital communication channels directly in your mobile app In-App Engagement Channels for Web and Mobile: Contextual experiences via digital voice, video capabilities (one way, two way, see what I see), screen sharing, drawing/annotating, SMS conversations Seamless transitions between channels and escalating to richer interaction modes Built-in mechanisms for maintaining customer privacy and control Customer Context and Engagement Scenarios: Proactively engage your customers at key moment of their journey Capture customer web and mobile context to support action and decisions within the process Design personalized engagement scenarios based on context, history and business priorities Telephony-to-Digital Escalation: Augment telephony-primed interactions with digital experiences Add visual content to supplement voice communication Accelerate contact center digital transformation by leveraging existing channels and processes Real-time ID Scanning and Verification: Authenticate your customer identities using their mobile device cameras Live Experience app allows you to showcase various customer engagement scenarios with voice, video, screen share, annotations and SMS channels. Each engagement scenario lets you choose an initial engagement channel with the customer and provides you with an option to upgrade or add other channels during the engagement.