RISE vs Operations1 Assistant

About this app Service in mechanical and plant engineering is a decisive factor for differentiation from the competition. Remote support is an essential process in which great potential remains untapped. RISE helps you to optimize this process from day one and reduce your service costs, increase your sales potential, utilize the generated knowledge and enable detailed analyses of your service assignments. Lengthy telephone calls, numerous e-mails, messages on various private messengers - with RISE you can map your complete support process on one platform. Structured in cases, secure and traceable for all parties involved, RISE is immediately operational on all end devices, such as PC, Tablet, Smartphone or Smartglasses. It combines the unstructured communication channels used today on a single platform and enables effective remote support for service staff. RISE thus ensures transparency, documentation and experience transfer within service cases and also serves as a knowledge database. The generated case data are also the basis for future, data-based offers. With RISE, you start into the digital future of your service. The most important functions at a glance Structured work in cases The joint work of employees and customers is structured in cases Flexible extension of participants Employees and customers can easily be added to cases at any time Transparent cases The chronological message history allows all participants to fully understand the case Sharing screen contents Share your entire screen or individual application windows to deliver external content Targeted data exchange Each participant can contribute and collaborate on photos, videos, recordings and documents Interactive video conferencing Start interactive video conferencing and use various pointer tools to mark, comment and guide Live image editing Create and edit images live within videoconferences

Employee empowerment, operational excellence, and future-proofing: The Operations1 Connected Worker Platform puts the worker at the center of the shopfloor - for efficient, productive, and optimized work processes. The mobile app of the Connected Worker Platform supports frontline workers in performing operational activities effectively and quickly with the help of digital, intuitive checklists. Whether on the shopfloor or in the field - workers and technicians can easily access and complete multilingual as well as image- and media-supported work instructions. The Operations1 app gives shopfloor workers and technicians all the important features that are essential for operational work in difficult environments with poor or non-existent WiFi and cellular reception: - offline functionality for jobs and documents - high-quality video and image capture - fast scanning of QR and barcodes, even in small sizes and low-light conditions - high user experience - maximum mobility Provide your employees with a variety of different work documents that you have created in Operatons1, centrally and always up-to-date: - Assembly instructions - Work instructions with worker self-testing - Inspection checklists - Maintenance checklists - Commissioning checklists - Inspection records - Inspection instructions for incoming/goods issue inspections - Packaging instructions - Service checklists - Safety inspection, Gemba Walk, and 6S checklists Our mobile version of the Operations1 Connected Worker platform enables operational excellence for a wide range of value-added activities: - Manufacturing - Assembly - Maintenance - Commissioning - Quality Assurance - Logistics - Service & Support - Audits & HSSE - Knowledge Management & Training What benefits can a Connected Worker Platform generate? - Elimination of unnecessary paper costs - Sustainable knowledge management - Reduction of documentation effort - Quicker employee training - Reduction of errors - Reduction of reaction times - Increase in productivity - Increase transparency - Increase audit security - Strengthening of the employer brand - Modern and safe working environment