AlertOps vs TaskCall

AlertOps - Master the Unexpected - Transform real-time operational intelligence into automated incident response. AlertOps is an incident management platform that helps enterprises, big and small, optimize their alerts from varied digital systems, by reducing alert fatigue, and improving response and mean time to resolution (MTTR). AlertOps supports IT Ops, DevOps, SecOps, Building Management, Facilities, Data Center Operations, and executives respond and react to incidents. AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps for iOS allows you to • Receive unlimited push notifications • View and quickly respond to open alerts (take assignment, close or escalate to the next on call person) • View alert details, messages, notes, timelines, and resolution • Add relevant teams to an ongoing incident • Set custom sounds based on alert priority • Create new alerts from the mobile app • List of groups and users and their contact methods • Execute custom preconfigured actions (clear logs, restart servers, collect diagnosis etc.) directly from mobile app Note: An AlertOps subscription is required to use this application. Please contact sales@alertops.com to purchase a subscription. Please contact support@alertops.com with any feedback and comments.

TaskCall is an incident response and management service that helps organizations digitize their operations and reduce downtime costs to the minimum by mobilizing their response effort and streamlining stakeholder communication. With our in-depth analytics, companies can find crucial vulnerabilities in their infrastructure and work towards long term efficiency. From the mobile app, incidents can be acknowledged, resolved, reassigned, escalated and snoozed. Users can also un-acknowledge them, amend their urgency, add responders and run response sets to mobilize the response effort, post status updates to keep stakeholders up-to-date with the progress, add notes for internal references and use one-click to join conference bridges to collaborate with other responders. Incidents can also be triggered manually on a service. Users can choose to trigger them immediately or pre-schedule them to trigger at a later time. Users can view their current and upcoming on-call roles on the app, and from their one-click to dial contact information others can easily reach them. They can also override their on-call routines right from the app when they need to. Stakeholders and business managers can readily get a health check on business services from the status dashboard and stay up-to-date on incidents that impact the business performance of the organization.