NETGEAR Insight vs ATS Enhanced Remote Support

NOTE: Insight is used to manage ONLY the listed set of NETGEAR's Insight Managed devices. Insight does NOT manage all NETGEAR Devices. Insight Managed Devices SMART MANAGED PRO SWITCHES: GC108P GC108PP GC110 GC110P GC510P GC510PP GC728X GC728XP GC752X GC752XP GS108Tv3 GS110TPv3 GS110TPP GS110TUP GS710TUP GS716TP GS716TPP GS724TPv2 GS724TPP GS728TPv2 GS728TPPv2 GS752TPv2 GS752TPP MS510TXUP MS510TXM WIRELESS & WIRELESS ROUTER GATEWAYS: WAC505 WAC510 WAC540 WAC540B03 WAC564 SRK60 Orbi Pro SXK80 Orbi Pro WiFi 6 SXK30 Orbi Pro WiFi 6 Mini WBC502 WBC502B2 WAX610 WAX610Y WAX620 WAX630 WAX608Y WBE710 WBE718 WBE750 WBE758 WAX605 WAX625 WAX628 WAX630E WAX638E WAX615 WAX618 NETWORK STORAGE DEVICES: Monitoring and firmware management of NETGEAR ReadyNAS 420, 520, 620, 3000, 4000 and 5000 series Here is the full list of devices Insight manages by model [https://www.netgear.com/insight/devices.aspx]. Make sure your device is on this list to ensure your device will be manageable by Insight. After download, create your Insight account and let Insight help you add your Insight managed devices and create and configure your network. Insight Advantages: Use Insight to discover, register, install and configure your Insight managed devices - switches, wireless access points and router gateways, and storage devices, as well as to setup your wired and wireless networks. Additionally, with the Insight app you can check the status of your network, re-configure and fine-tune settings and troubleshoot. You also can receive alerts and notifications on critical and important events related to your devices and networks. Most of the features available on the Insight Cloud Portal are available on the mobile app, making the NETGEAR Insight app an excellent tool to help stay on top of all your Insight-devices based networks. Additionally, with the Insight app, you have direct access to NETGEAR Help and Support. You truly have full visibility and control of all your networks in the palm of your hand – anytime, anywhere. Unlike most network management solutions, NETGEAR Insight is a complete unified network management solution built specifically for the SMB market. With the easy, user friendly networking experience, NETGEAR Insight app enables multi-device configuration, network management, monitoring, and service deployment of select NETGEAR wireless, switching, routing and storage devices. Feature Highlights: * Remote access into your networks and devices from anywhere right through your phone * Unified and simplified multi-device configuration from your phone * Unified cloud management of both wired and wireless networks * Manage multiple network locations from one screen * Troubleshoot issues and get NETGEAR Support right from your Insight app * Intuitive mobile user experience * No additional need for cloud controller, appliance, network manager, or PC/server NETGEAR Insight Managed Devices -- check for list of devices managed by Insight [https://www.netgear.com/insight/devices.aspx]: * Insight Managed Wireless Access Points – Meeting the need for higher bandwidth, multi-user support * Insight Managed Switches — Networking made simple * ReadyNAS Storage — Powerful, scalable Now NETGEAR Insight supports landscape mode for tablets. Additionally, the NETGEAR Insight Cloud Portal is also available at https://insight.netgear.com.

ATS Enhanced Remote Support combines our ATS Global Service network of subject matter experts (SMEs) with remote video conferencing and augmented reality (AR) technology to enrich our customer’s support experience with rapid response and quicker issue resolution. This enabling and unifying AR technology allows our SMEs to see exactly what our customer is seeing, so together, we can more efficiently and effectively support their complex and highly automated processes. With full smartphone or headset interoperability, ATS SMEs can collaborate with onsite operators and technicians to expedite analysis and triage, and then provide clear guidance to the onsite personnel to remedy the situation. Instead of describing the issue, ATS SMEs are visually side-by-side and can more quickly support processes such as troubleshooting or maintenance procedures by providing precise verbal instructions supplemented by screen pointing, annotations, screen sharing, videos, images, and all the while, the work group can chat in real-time with automatic language translation to text and text-to-speech in over 60 languages. About Automation Tooling Systems, Inc (ATS) ATS is an industry-leading automation solutions provider to many of the world's most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added solutions including pre-automation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 offices in North America, Europe, Southeast Asia and China.