CFC Response vs ICT Hero Helpdesk

Your CFC cyber policy companion The CFC Response app gives policyholders instant access to powerful tools and expert support to help prevent cyber attacks and respond fast when they happen. Stay ahead with real-time critical threat alerts, exclusive security tools like dark web monitoring, phishing simulations, and deep scanning, plus direct access to our cyber experts and rapid incident reporting. Updated early 2026: Now with a more user-friendly design, secure access, enhanced cyber security tools with improved visibility into monitored domains, and clearer technical advice through critical threat notifications and an upgraded ‘Ask the Expert’ chat. Download today and get the most out of your cyber insurance policy.

ICT Hero Helpdesk is the companion app for the ICT Hero managed helpdesk service, available to businesses supported by ICT Hero and its partner MSPs, or schools and businesses wanting a fully featured helpdesk solution. Stay on top of your IT support from anywhere. View your open tickets, follow up with the support team, track progress, and receive instant push notifications when your ticket is updated, built in AI to help agents resolve issues or respond to users. Features: - View and reply to your support tickets - Instant push notifications for ticket updates - Secure login via your organisation's ICT Hero account - Full ticket history and conversation thread - Attach photos from your camera or photo library - View devices monitored by the RMM Access required This app requires an active account on the ICT Hero Helpdesk service. Access is provided by your IT support provider. If you're not sure whether your organisation uses ICT Hero Helpdesk, please contact your IT support team or visit icthero.co.uk to enquire about managed IT support.