ICT Hero Helpdesk

• Push notifications — new tickets, replies, assignments, status changes, and monitoring alerts arrive instantly; opening a push takes you straight to the ticket or device. • Accept Ticket — one-tap takeover, right next to Assign. • Create a ticket on behalf of someone else, with name/email auto-suggest from your directory, past reporters, and MSP teammates. • CC auto-suggest when adding people to an existing ticket. • Transfer tickets between departments and companies you have access to (same-company and cross-company). • Change ticket priority, rename the subject, manage CC list, take over from the AI, escalate to MSP — all from your phone. • Agent attribution: every mobile action — transfer, assign, accept, status change, tag edit — now shows up in the ticket history with your name attached, matching the web. Workflow improvements • Background refresh keeps the ticket list live without you pulling to refresh. • Infinite scroll preserves your position when the background refresh ticks. • Multi-account support with single-tap sign-back-in from the login screen. • Status filter now persists as part of your saved default filters. • Branded loading screen replaces the system spinner on cold launches. • Reply-pending dot on tickets awaiting an agent reply. • Row swipe actions (Accept / Assign / Close / Spam) now only appear for agent accounts. Fixes • Assign sheet populates on first open — no more close-and-reopen. • Suggestions never surface spam-blocked addresses, and only show people with current access to the company. • New-ticket department picker shows "Select department…" instead of silently picking the first one. • Session re-auth: a 401 from the server kicks you back to the login screen with your saved account one tap away. • Attachment images no longer leak across accounts after switching users. • Filter sheet no longer shows empty company/department lists. • Various typography, spinner, and sort-order fixes from v1.3.x.