ECATSodexoP3form vs Penske Service

ECAT EASIER. FASTER. SMARTER. Organisations around the world are using ECAT to cut costs, improve compliance, strengthen operations and gain a competitive edge. Our purpose in the beginning, today, and for the next 30 years is to make it easy and feasible for organizations, using mobile technology, to get an instant, accurate and complete picture of the state or status of anything so that they can better manage their operation. The consensus was that technology wasn’t enabling people to easily and quickly create, edit, roll out and manage their own audits. Solutions tended to be either specialist and rigid or general and unintelligent. Auditors found they had to amend their processes to fit the technology rather than the other way around and were still leaning heavily on either internal or external IT people. Most felt technology should do more of the work, e.g. once an anomaly was recorded that the system would automatically and immediately respond and create all required tasks, assignments and notifications. Some were even using dedicated hardware to record audits which seemed ridiculous when they already had smartphones and tablets. To manage large organisations we certainly need heavy duty software solutions such as ERP’s and CRM platforms, but, we don’t need heavy weight technology for audits. What we need is a flexible, intelligent, mobile solution that enables us to better manage auditing; without IT people.

The Penske Service app is designed for use by service providers during a roadside assistance event. Technicians input real-time status updates for 24/7 road calls directly through the app. This information provides better communication and visibility between service providers and drivers waiting for assistance. Features: • Road call report details – receive access to issues, breakdown location, unit details plus service history and contact information for a road repair order • Road call listing – all active road calls displayed in one place for ease of reference and updating • Status updates – multiple status options with ETA are available to choose from and status changes entered will automatically update within Penske systems • Real-time visibility – keeps drivers informed by providing visibility on status updates with GPS tracking • Push notifications – sent to the provider when a road call location has changed or been canceled. Login required to use the Penske Service app, unless otherwise directed.