Okdesk vs THESIS ECM

Okdesk is a leading Help Desk system for automating service, post-sale and onsite service processes. Okdesk was developed based on the experience of 10,000+ companies from Russia, the CIS, Europe and Latin America. The Okdesk app is a fully-featured mobile workplace for service engineers and field workers. With the Okdesk app you, and your employees or contractors will be able to: - Interactively manage all ticket-related activities - Communicate with ticket initiators, dispatchers or colleagues - Instantly attach pictures as an evidence of completed work or signed work orders - Register actual time spent on work - Make routes to the address of the client or service aim - Specify the cost of work completed or equipment installed - Work with all features of QR codes for inventory or quick registration of infrastructure-related tickets - And even submit new tickets directly from your smartphone. Everything you need to resolve tickets on time! Changing status, changing the responsible agent, adding public and private comments, attaching files or photos right from your smartphone camera to the ticket. Registration of new tickets! All Help Desk basic features for handling queries. No internet access? Not a problem! Offline mode provides the ability to process tickets by specialists even where there is no Internet access. All previously uploaded information, including comments, is available when you lose connection. Always be aware of important changes Push notifications do not allow you to miss any important ticket or comment from the client. Time spent deduction and integration with map apps. We make Okdesk so that your company could provide world-class service!

The EDM THESIS mobile application is a tool for accessing the system from anywhere in the world and from any mobile device. Offline mode of operation provides an opportunity to manage the processes of the enterprise even in the absence of access to the Internet. The mobile application allows you to: • Set tasks for employees and monitor their implementation; • Work with documents and contracts of the system: create them, endorsement, approve, conduct an acquaintance and discuss any questions related to them; • Organize meetings: invite participants, appoint speakers, arrange agendas and endorsement them; • Work with as standard system processes as processes created in the process designer; • Receive notifications about the need to perform an action in the system and information notifications about changes in documents; • Sign documents using electronic signature CryptoPro; • Log in using Touch ID/Fingerprint and QR code.