THESIS ECM vs Usedesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
THESIS ECM
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The EDM THESIS mobile application is a tool for accessing the system from anywhere in the world and from any mobile device. Offline mode of operation provides an opportunity to manage the processes of the enterprise even in the absence of access to the Internet. The mobile application allows you to: • Set tasks for employees and monitor their implementation; • Work with documents and contracts of the system: create them, endorsement, approve, conduct an acquaintance and discuss any questions related to them; • Organize meetings: invite participants, appoint speakers, arrange agendas and endorsement them; • Work with as standard system processes as processes created in the process designer; • Receive notifications about the need to perform an action in the system and information notifications about changes in documents; • Sign documents using electronic signature CryptoPro; • Log in using Touch ID/Fingerprint and QR code.
Usedesk
This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.
- Respond to clients across multiple channels
- Track tickets with filters
- View client communication history
- Handle inquiries on the go
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UseDesk for mobile phones was developed specifically for customer support managers and agents who are not attached to a single place. Clients' inquiries are always at hand, no matter where you are. UseDesk has all the necessary features: - Answer to clients in either of communication channels - Track the most important tickets using the right filter - View the history of communication with a given client
Screenshots
Verdict
The clearest difference is update cadence: Usedesk at every 2 months against THESIS ECM's every 4 months. Usedesk also leads on iOS requirement (12.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
THESIS ECM ships an update every 4 months, Usedesk every 2 months. The most recent releases landed on October 29, 2026 and October 22, 2026 respectively.
| Parameter | THESIS ECM | Usedesk |
|---|---|---|
| Price | Free | Free |
| Rating | — | 3.4 (5 ratings) — better |
| Positive reviews | — | 50.0% of reviews |
| Number of ratings | — | 5 — better |
| Update frequency | Every 4 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | — | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.1 | 12.0 — better |
| Further details — not scored | ||
| Size | 71 MB | 94 MB |
| Age rating | 4+ | 4+ |
| Developer | Haulmont Development OOO | BLIZHE K DELU, OOO |
In-app purchases
THESIS ECM
No in-app purchases
Usedesk
No in-app purchases
