Freshchat vs Usedesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshchat
This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.
- Manage conversations on-the-go
- View visitor profiles
- Receive push notifications
- Share FAQ articles
- Assign conversations
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Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
Usedesk
This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.
- Respond to clients across multiple channels
- Track tickets with filters
- View client communication history
- Handle inquiries on the go
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UseDesk for mobile phones was developed specifically for customer support managers and agents who are not attached to a single place. Clients' inquiries are always at hand, no matter where you are. UseDesk has all the necessary features: - Answer to clients in either of communication channels - Track the most important tickets using the right filter - View the history of communication with a given client
Screenshots
Verdict
The clearest difference is review sentiment: Usedesk at 50% against Freshchat's 20%. Usedesk also leads on monetization model (free vs freemium) and iOS requirement (12.0 vs 15.0). Freshchat's advantage is rating (3.6 vs 3.4) and update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Freshchat holds the better App Store score, 3.6 against 3.4. That said, the two scores are not equally well evidenced: Freshchat has 51 ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 20% of Freshchat's written reviews are positive against 50% of Usedesk's, so the app with the better star average is not the one people write more warmly about.
Freshchat ships an update every 3 weeks, Usedesk every 2 months. Both last shipped on October 22, 2026.
| Parameter | Freshchat | Usedesk |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (51 ratings) — better | 3.4 (5 ratings) |
| Positive reviews | 19.6% of reviews | 50.0% of reviews — better |
| Number of ratings | 51 — better | 5 |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 244 MB | 94 MB |
| Age rating | 4+ | 4+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | BLIZHE K DELU, OOO |
Customer experience
Freshchat
Usedesk
Bugs and requests
Freshchat
Reported bugs
28 issues- Messages don't come through
- Audible notifications rarely work
- Long lag in message display
- App logs out after a few days
- Resolve status button shows error
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- Cannot put links on text
- Chat messages/notifications are slow
- App stopped displaying all notifications
- Apple Watch does not ring
- Audios cannot be heard in Freshchat
- Send option not visible after update
- Apple keyboard covers buttons
- Attachment and canned msgs tab missing
- Notifications are NEVER working
- Notifications do not work consistently
- Error code 103 on login
- Cannot login without long URL
- Automation not working properly
- User ID removed in update
- App not showing badges on icon
- Billing errors freezing chats
- Notifications disappear too fast
- Text entry displays single line
- Resolved chats remain in 'new' folder
- App crushes after updating
- Cannot update app on iPhone
- Session keeps signing out
- Chat support integration with other channels is not good
Requested features
7 requests- Enable Apple Watch ringing for calls
- Add audible notifications for customer responses
- Ability to put links on text
- Auto-email customer missed responses
- Add user IDs back to the app
Show 2 moreShow fewer
- Fix Gmail login
- Integrate with Freshservice
Usedesk
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Freshchat
No in-app purchases
Usedesk
No in-app purchases
