Freshchat vs Wise Systems Merch & Mgr
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshchat
This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.
- Manage conversations on-the-go
- View visitor profiles
- Receive push notifications
- Share FAQ articles
- Assign conversations
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Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
Wise Systems Merch & Mgr
This app provides real-time delivery status updates for merchandisers and managers. It allows users to track estimated arrival times for deliveries and monitor driver locations throughout the day, improving logistical efficiency.
- Real-time ETA tracking
- Driver location monitoring
- Delivery status updates
- Logistics management
- Mobile workforce tracking
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Merchandiser and Manager by Wise Systems For merchandisers and managers that rely on real-time status updates of deliveries and drivers, Merchandiser and Manager from Wise Systems is a powerful and easy-to-use mobile app. With Merchandiser, merchandisers can track real-time ETAs of chosen deliveries, eliminating the back-and-forth calling to figure out when a truck will be at a delivery location. With Manager, management can track real-time ETAs of chosen deliveries and follow drivers throughout their day.
Screenshots
Verdict
The clearest difference is rating: Freshchat at 3.6 against Wise Systems Merch & Mgr's 3.3. Freshchat also leads on update cadence (every 3 weeks vs every 6 weeks) and ratings volume (51 vs 15). Wise Systems Merch & Mgr's advantage is monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Freshchat holds the better App Store score, 3.6 against 3.3. Both are backed by a comparable volume of ratings — 51 and 15 respectively.
Freshchat ships an update every 3 weeks, Wise Systems Merch & Mgr every 6 weeks. Both last shipped on October 24, 2026.
| Parameter | Freshchat | Wise Systems Merch & Mgr |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (51 ratings) — better | 3.3 (15 ratings) |
| Positive reviews | 19.6% of reviews | — |
| Number of ratings | 51 — better | 15 |
| Update frequency | Every 3 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 244 MB | 97 MB |
| Age rating | 4+ | 4+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | Wise Systems, Inc. |
Customer experience
Freshchat
Wise Systems Merch & Mgr
Bugs and requests
Freshchat
Reported bugs
28 issues- Messages don't come through
- Audible notifications rarely work
- Long lag in message display
- App logs out after a few days
- Resolve status button shows error
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- Cannot put links on text
- Chat messages/notifications are slow
- App stopped displaying all notifications
- Apple Watch does not ring
- Audios cannot be heard in Freshchat
- Send option not visible after update
- Apple keyboard covers buttons
- Attachment and canned msgs tab missing
- Notifications are NEVER working
- Notifications do not work consistently
- Error code 103 on login
- Cannot login without long URL
- Automation not working properly
- User ID removed in update
- App not showing badges on icon
- Billing errors freezing chats
- Notifications disappear too fast
- Text entry displays single line
- Resolved chats remain in 'new' folder
- App crushes after updating
- Cannot update app on iPhone
- Session keeps signing out
- Chat support integration with other channels is not good
Requested features
7 requests- Enable Apple Watch ringing for calls
- Add audible notifications for customer responses
- Ability to put links on text
- Auto-email customer missed responses
- Add user IDs back to the app
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- Fix Gmail login
- Integrate with Freshservice
Wise Systems Merch & Mgr
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Freshchat
No in-app purchases
Wise Systems Merch & Mgr
No in-app purchases
Questions
Is Freshchat free?
Is Wise Systems Merch & Mgr free?
Which has better reviews, Freshchat or Wise Systems Merch & Mgr?
Do Freshchat or Wise Systems Merch & Mgr have ads?
Which is updated more often, Freshchat or Wise Systems Merch & Mgr?
Other comparisons
