Crisp vs Freshchat
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Crisp
Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.
- Multi-channel customer inbox
- Team inbox management
- Mobile-optimized experience
- CRM integration
- Chatbots
- Help articles and shortcuts
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Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--
Freshchat
This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.
- Manage conversations on-the-go
- View visitor profiles
- Receive push notifications
- Share FAQ articles
- Assign conversations
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Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
Screenshots
Verdict
The clearest difference is review sentiment: Crisp at 71% against Freshchat's 20%. Crisp also leads on rating (4.4 vs 3.7) and monetization model (free vs freemium). Freshchat's advantage is update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Crisp holds the better App Store score, 4.4 against 3.7. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 52, so its average is the more settled of the two. Written reviews point the same way: 71% of Crisp's written reviews are positive against 20% of Freshchat's.
Crisp ships an update every 2 months, Freshchat every 3 weeks. The most recent releases landed on October 12, 2026 and October 5, 2026 respectively.
| Parameter | Crisp | Freshchat |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (520 ratings) — better | 3.7 (52 ratings) |
| Positive reviews | 70.9% of reviews — better | 19.6% of reviews |
| Number of ratings | 520 — better | 52 |
| Update frequency | Every 2 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 146 MB | 244 MB |
| Age rating | 4+ | 4+ |
| Developer | Crisp IM SARL | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED |
Customer experience
Crisp
Freshchat
User reviews
Crisp
From 520 App Store ratingsWhat we love
- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support
Room to improve
- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems
Freshchat
From 52 App Store ratingsWhat we love
- 👍 Easy to use
- 👍 Simple UI
- 👍 Lightweight and snappy
- 😍 Loved the new UX/UI
- 👼 Great app design
Room to improve
- 🐛 Notifications rarely work
- 🐛 Slow message delivery
- 🐛 App logs out frequently
- 🐛 In-app features missing
- 🐛 Audio playback issues
Bugs and requests
Crisp
Reported bugs
5 issues- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles
Requested features
6 requests- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings
Show 1 moreShow fewer
- Multilingual support
Freshchat
Reported bugs
28 issues- Messages don't come through
- Audible notifications rarely work
- Long lag in message display
- App logs out after a few days
- Resolve status button shows error
Show 23 moreShow fewer
- Cannot put links on text
- Chat messages/notifications are slow
- App stopped displaying all notifications
- Apple Watch does not ring
- Audios cannot be heard in Freshchat
- Send option not visible after update
- Apple keyboard covers buttons
- Attachment and canned msgs tab missing
- Notifications are NEVER working
- Notifications do not work consistently
- Error code 103 on login
- Cannot login without long URL
- Automation not working properly
- User ID removed in update
- App not showing badges on icon
- Billing errors freezing chats
- Notifications disappear too fast
- Text entry displays single line
- Resolved chats remain in 'new' folder
- App crushes after updating
- Cannot update app on iPhone
- Session keeps signing out
- Chat support integration with other channels is not good
Requested features
7 requests- Enable Apple Watch ringing for calls
- Add audible notifications for customer responses
- Ability to put links on text
- Auto-email customer missed responses
- Add user IDs back to the app
Show 2 moreShow fewer
- Fix Gmail login
- Integrate with Freshservice
In-app purchases
Crisp
No in-app purchases
Freshchat
No in-app purchases
