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Usedesk

Usedesk

Customer support

4 ratings
22 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • November 21, 2019
  • April 21, 2026

Features

Developer

BLIZHE K DELU, OOO
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About

This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.

✓Respond to clients across multiple channels
✓Track tickets with filters
✓View client communication history
✓Handle inquiries on the go
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What's New in Usedesk

2.1.9

April 21, 2026

Minor stability improvements and bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Бесполезное приложение

В приложении вырезана большая часть необходимого функционала. Как минимум оно становится бесполезным по двум главным причинам:
отсутствие нормальной системы уведомлений (не танцы с бубном и вашим API, а полноценное решение);
отсутствие шаблонов ответов.

Про баги в интерфейсе приложения вообще молчу.

Это, без преувеличения, самое отвратительное приложение helpdesk системы, с которым я сталкивался за многие годы работы с другими компаниями.
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a............................,a............................,

Плохо

Не работают уведомления. Нельзя использовать шаблоны.
1253frog1253frog

Нет уведомлений как в тг

Огромный минус нет уведомлений, как в тг, или в др мессенджере. Сделайте пожалуйста
Gasser 12345Gasser 12345

Ужас

Теряет сообщения. Приложение по-прежнему работает ужасно. Не сразу сохраняет шаблоны. Вынужденно с ним сталкиваюсь уже второй раз. За несколько лет ничего не поменялось
rikzyskiprikzyskip

Нет уведомлений

То, сто сервер уведомлений нужно отдельно ручками подключать в десктопной версии, и то нераспределенные заявки не генерят уведомления.

Зачем мне такое приложение?
MakabrioMakabrio
See 17 more reviews

FAQ

What is Usedesk?

Usedesk is a mobile customer support application designed for agents and managers to handle client inquiries from anywhere. It allows for responses across various communication channels and provides tools for ticket management and client history.

Is Usedesk free to use?

Yes, Usedesk is available for free. The app is listed as free on supported devices, with no mention of subscription fees or in-app purchases.

What devices does Usedesk support?

Usedesk is available for iPhone and iPod devices. It is designed for mobile use, allowing customer support professionals to stay connected on the go.

How often is Usedesk updated?

The latest version of Usedesk is 2.1.9, last updated on April 21, 2026. While the last update date appears to be in the future, this indicates ongoing development and maintenance for the application.

What is the age rating for Usedesk?

Usedesk has an age rating of 4+. This means it is suitable for users of all ages, with no mature content restrictions.

Does Usedesk have ads?

No, Usedesk does not contain advertisements. The app is listed as having no ads, providing an uninterrupted user experience for managing customer support.

What are the main features of Usedesk?

Key features include the ability to answer clients across various communication channels, track important tickets using filters, and view the complete history of communication with any given client.

What is the user sentiment for Usedesk?

Usedesk has a rating of 3.0 stars from 4 ratings. This suggests a mixed to neutral user reception based on the limited available feedback.