amoCRM 2.0 vs Usedesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
amoCRM 2.0
This cloud-based CRM system centralizes customer communication across messengers, emails, and calls. It enables personalized dialogues and offers powerful analytics, reporting, and automation tools for sales teams.
- Messaging-powered CRM
- Multi-channel communication (messengers, email, calls)
- Personalized customer dialogues
- Analytics and reporting
- Sales automation tools
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amoCRM is the worlds first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails, and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools. Its the perfect messenger-based sales solution for entrepreneurs and SMBs. Get full access to amoCRM while on-the-go with our iOS app.
Usedesk
This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.
- Respond to clients across multiple channels
- Track tickets with filters
- View client communication history
- Handle inquiries on the go
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UseDesk for mobile phones was developed specifically for customer support managers and agents who are not attached to a single place. Clients' inquiries are always at hand, no matter where you are. UseDesk has all the necessary features: - Answer to clients in either of communication channels - Track the most important tickets using the right filter - View the history of communication with a given client
Screenshots
Verdict
The clearest difference is review sentiment: Usedesk at 50% against amoCRM 2.0's 18%. Usedesk also leads on monetization model (free vs freemium) and iOS requirement (12.0 vs 16.0). amoCRM 2.0's advantage is rating (3.8 vs 3.4) and update cadence (every 9 days vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
amoCRM 2.0 holds the better App Store score, 3.8 against 3.4. Both are backed by a comparable volume of ratings — 24 and 5 respectively. Written reviews complicate that: 18% of amoCRM 2.0's written reviews are positive against 50% of Usedesk's, so the app with the better star average is not the one people write more warmly about.
amoCRM 2.0 ships an update every 9 days, Usedesk every 2 months. The most recent releases landed on October 29, 2026 and October 22, 2026 respectively.
| Parameter | amoCRM 2.0 | Usedesk |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (24 ratings) — better | 3.4 (5 ratings) |
| Positive reviews | 17.5% of reviews | 50.0% of reviews — better |
| Number of ratings | 24 — better | 5 |
| Update frequency | Every 9 days — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, Apple Watch | iPhone, iPod |
| Requires iOS | 16.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 179 MB | 94 MB |
| Age rating | 4+ | 4+ |
| Developer | amoCRM | BLIZHE K DELU, OOO |
Customer experience
amoCRM 2.0
Usedesk
In-app purchases
amoCRM 2.0
No in-app purchases
Usedesk
No in-app purchases
