Bitrix24 vs Usedesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Bitrix24
This comprehensive online workspace integrates people, tools, and information for businesses. It offers CRM, task management, communication features, and over 30 business tools to streamline operations and boost productivity.
- CRM for lead and deal management
- Task and project management
- Team chat and video calls
- Cloud file storage (Bitrix24.Drive)
- Automate routine tasks
- Email marketing campaigns
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Bitrix24 is an all-in-one online workspace that helps you run your entire business from your phone. From sales and marketing to HR and automation, Bitrix24 brings 35+ business tools into one mobile app – so your work moves forward wherever you are. CRM Capture and manage leads from every channel Track deals, contacts, and interactions in one place Build long-term customer relationships with less effort TASKS & PROJECTS Plan work with lists, Kanban, Gantt, or Scrum Assign tasks, deadlines, and owners easily Keep projects on track from anywhere AI ASSISTANT Generate ideas and write texts Get call transcripts + summaries Autocomplete fields in CRM TEAM MESSENGER Chat instantly with individuals or teams Share files, tasks, and links in conversations Keep work communication fast and organized VIDEO CONFERENCING Host video calls with teams or clients Share screens and collaborate live Stay connected wherever you work SALES AUTOMATION Automate lead routing and deal stages Trigger follow-ups and reminders automatically Close deals faster with less manual work MARKETING Launch email campaigns in minutes Reach customers via WhatsApp messaging Track engagement and campaign results BOOKING Let clients book appointments online Sync schedules automatically Reduce no-shows with reminders INVOICING & E-SIGNATURES Create and send invoices instantly Collect legally binding e-signatures Speed up approvals and payments FILE STORAGE & ONLINE DOCUMENTS Store files securely in the cloud Collaborate on documents in real time Access your work from any device HR MANAGEMENT Manage employee profiles and records Track working hours and attendance Automate HR workflows and requests WORKFLOW AUTOMATION Automate repetitive business processes Connect actions across teams and tools Reduce errors and save time ANALYTICS Monitor performance with real-time data Track KPIs across departments Make smarter, data-driven decisions You can also access Bitrix24 from your desktop computer or laptop (via browser). Loved and trusted by over 15,000,000 organizations around the world, Bitrix24 may become a growth platform for your company as well. Just give it a try. Got any problems, questions, or suggestions? Head over to https://helpdesk.bitrix24.com/ for more information.
Usedesk
This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.
- Respond to clients across multiple channels
- Track tickets with filters
- View client communication history
- Handle inquiries on the go
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UseDesk for mobile phones was developed specifically for customer support managers and agents who are not attached to a single place. Clients' inquiries are always at hand, no matter where you are. UseDesk has all the necessary features: - Answer to clients in either of communication channels - Track the most important tickets using the right filter - View the history of communication with a given client
Screenshots
Verdict
The clearest difference is rating: Bitrix24 at 4.4 against Usedesk's 3.0. Bitrix24 also leads on ratings volume (1.2K vs 4) and update cadence (fortnightly vs every 2 months). Usedesk's advantage is monetization model (free vs freemium) and iOS requirement (12.0 vs 17.6). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Bitrix24 holds the better App Store score, 4.4 against 3.0. That said, the two scores are not equally well evidenced: Bitrix24 has 1.2K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 53% of Bitrix24's written reviews are positive against 50% of Usedesk's.
Bitrix24 ships an update fortnightly, Usedesk every 2 months. The most recent releases landed on September 22, 2026 and September 10, 2026 respectively.
| Parameter | Bitrix24 | Usedesk |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (1.2K ratings) — better | 3.0 (4 ratings) |
| Positive reviews | 52.6% of reviews — better | 50.0% of reviews |
| Number of ratings | 1.2K — better | 4 |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.6 | 12.0 — better |
| Further details — not scored | ||
| Size | 193 MB | 94 MB |
| Age rating | 4+ | 4+ |
| Developer | Bitrix Inc. | BLIZHE K DELU, OOO |
Customer experience
Bitrix24
Usedesk
Bugs and requests
Bitrix24
Reported bugs
4 issues- Login issues
- Compatibility problems with newer devices
- Unreliable call and messaging features
- Syncing and data loss problems
Requested features
5 requests- Dark mode option
- Improved mobile app functionality
- Better integration with other tools
- More customization options
- Simplified user interface
Usedesk
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Bitrix24
No in-app purchases
Usedesk
No in-app purchases
