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Chatwoot

Chatwoot

by Chatwoot Inc

13 ratings
60 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • October 19, 2020
  • July 13, 2026

Features

Developer

Chatwoot Inc
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About

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

✓Real-time customer engagement
✓On-the-go conversation follow-up
✓Instant system activity notifications
✓Team collaboration with private notes
✓Conversation status management
✓Assign conversations to team members
Show original description
+1

What's New in Chatwoot

4.7.5

July 13, 2026

Bug Fixes & Reliability

User reviews

Most RecentHighest RatedLowest Rated

Perfect

Ignore bad reviews about lack of features. It perfectly enables you to do the one real-time thing you need on a phone: web/im chat. Everything else you should be doing on a computer. I do hope they will add a soft phone view when twilio integration for phone calls come out.
Max PownallMax Pownall

App is so limited

The app is my main complaint with chatwoot
Camaro&JeepCamaro&Jeep

Simple

As a business owner who just wants to reply to IM on their website and get notifications on the fly, it’s perfectly simple and easy to use. Don’t expect the same functionality as their web app, it’s not for that.
Booben69Booben69

Crash on open audio note

It exits the app when trying to hear a audio note (WhatsApp Channel)
Franchi23315441Franchi23315441

Response from developer

Thank you for your feedback. Please send your account details to hello@chatwoot.com, and we'll be happy to help.

Fix notifications

Please fix the notifications on the phone so that notifications from the app are delivered.
duckisambitionsduckisambitions
See 55 more reviews

FAQ

What does the Chatwoot app do?

The Chatwoot app allows businesses to stay connected with their customers anytime, anywhere. It facilitates real-time engagement with potential leads, enables effortless follow-up on conversations, and provides instant notifications for system activities. The app also supports team collaboration and helps organize customer interactions.

What are the key features of Chatwoot?

Key features include seamless real-time engagement with customers, the ability to continue conversations on the go, instant notifications for system activities, team collaboration through private notes, and the organization of conversations using status assignments. This helps in prioritizing urgent issues and managing customer interactions effectively.

Is Chatwoot free to use?

Based on the provided information, the app is free. There are no mentions of subscription fees, in-app purchases, or advertisements, indicating a free monetization model.

Who is the target audience for Chatwoot?

The app is designed for businesses that want to enhance their customer communication and team collaboration capabilities, especially when they are away from their desks. It's ideal for sales, support, and marketing teams looking to maintain responsiveness and efficiency.

How does Chatwoot help with customer service?

Chatwoot helps customer service by enabling real-time responses to inquiries, ensuring no customer message is missed. It allows agents to follow up on conversations effortlessly from anywhere, and provides tools for team collaboration and efficient organization of customer interactions, leading to higher customer satisfaction.