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Chatwoot

Chatwoot

by Chatwoot Inc

13 ratings
60 reviews
💼 Business
Free

Details

Released
October 19, 2020
Updated
October 27, 2026

Features

Developer

Chatwoot Inc
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iphone
ipad
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About

Engage with customers in real-time, follow up on conversations, and receive instant notifications. Collaborate with your team and organize customer interactions with status assignments to deliver exceptional service from anywhere.

✓Real-time customer engagement
✓On-the-go conversation follow-up
✓Instant system activity notifications
✓Team collaboration with private notes
✓Organize conversations with status assignments
Show original description
+1

What's New in Chatwoot

4.10.1

October 27, 2026

Voice calls, now on mobile • Answer and make calls for Twilio voice and WhatsApp calling inboxes • Calls ring even when the app is closed, on the lock screen and the phone's call screen • Mute, speaker and hold, and open the conversation in one tap • Handle several incoming calls at once • Get notified of missed calls and call back from the conversation Self-hosted: calls ring while the app is open. Ringing with the app closed is coming soon.

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User reviews

Most RecentHighest RatedLowest Rated

Perfect

Ignore bad reviews about lack of features. It perfectly enables you to do the one real-time thing you need on a phone: web/im chat. Everything else you should be doing on a computer. I do hope they will add a soft phone view when twilio integration for phone calls come out.
MPMax Pownall

App is so limited

The app is my main complaint with chatwoot
CCamaro&Jeep

Simple

As a business owner who just wants to reply to IM on their website and get notifications on the fly, it’s perfectly simple and easy to use. Don’t expect the same functionality as their web app, it’s not for that.
BBooben69

Crash on open audio note

It exits the app when trying to hear a audio note (WhatsApp Channel)
FFranchi23315441

Response from developer

Thank you for your feedback. Please send your account details to hello@chatwoot.com, and we'll be happy to help.

Fix notifications

Please fix the notifications on the phone so that notifications from the app are delivered.
Dduckisambitions
See 55 more reviews

FAQ

What is Chatwoot?

Chatwoot is a free business application designed to help you engage with customers in real-time, follow up on conversations, and collaborate with your team. It provides instant notifications and tools to organize customer interactions.

Is Chatwoot free to use?

Yes, Chatwoot is available for free. The provided data indicates it is a free application with no mention of in-app purchases or subscription fees.

Does Chatwoot have ads?

No, Chatwoot does not contain advertisements. The application is listed as free and does not have an 'hasAds' flag set to true.

What devices support Chatwoot?

Chatwoot is supported on iPhones and iPads. It is designed for mobile use on Apple devices.

How often is Chatwoot updated?

The latest version of Chatwoot is 4.10.1, last updated on October 27, 2026. This indicates a recent update, suggesting active development and maintenance.

What is the age rating for Chatwoot?

Chatwoot has an age rating of 4+. This means it is suitable for users aged four and above.

How does Chatwoot help with customer satisfaction?

Chatwoot helps improve customer satisfaction by enabling real-time engagement, allowing for effortless follow-ups on conversations, and providing instant notifications for timely responses. Organizing conversations with status assignments also ensures issues are prioritized and resolved efficiently.

Can I collaborate with my team using Chatwoot?

Yes, Chatwoot facilitates team collaboration through private notes within conversation threads. This allows for sharing insights, delegating tasks, and providing feedback to keep your team aligned and efficient, even when mobile.