Perfect
Ignore bad reviews about lack of features. It perfectly enables you to do the one real-time thing you need on a phone: web/im chat. Everything else you should be doing on a computer. I do hope they will add a soft phone view when twilio integration for phone calls come out.
App is so limited
The app is my main complaint with chatwoot
Simple
As a business owner who just wants to reply to IM on their website and get notifications on the fly, it’s perfectly simple and easy to use. Don’t expect the same functionality as their web app, it’s not for that.
Crash on open audio note
It exits the app when trying to hear a audio note (WhatsApp Channel)
Response from developer
Thank you for your feedback. Please send your account details to hello@chatwoot.com, and we'll be happy to help.
Fix notifications
Please fix the notifications on the phone so that notifications from the app are delivered.
Wasted potential - Needs urgent development
The Chatwoot web platform is promising, but the mobile app has fallen way behind. After using it for months, it’s frustrating to see that basic features are still missing.
There’s no way to search conversations or contacts from the app—something essential for any support team. Every time I need to find a previous chat, I have to open the web version. Updates are very infrequent and rarely include meaningful functionality improvements.
For a customer service tool, the app should allow you to work efficiently from your phone. I hope the development team prioritizes these basic features in upcoming releases. The product has good potential, but the mobile app needs much more attention.
There’s no way to search conversations or contacts from the app—something essential for any support team. Every time I need to find a previous chat, I have to open the web version. Updates are very infrequent and rarely include meaningful functionality improvements.
For a customer service tool, the app should allow you to work efficiently from your phone. I hope the development team prioritizes these basic features in upcoming releases. The product has good potential, but the mobile app needs much more attention.
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Não notifica quando recebo uma chamado
Não notifica nada, mesmo estando ativado as notificações não notifica nenhuma mensagem que recebo
bug report
when i select multiple media files to send,only the first one is actually sent.
Response from developer
Thank you for your feedback. Please send your account details to hello@chatwoot.com, and we'll be happy to help.
I’m blow away with how slick this is compared to “leaders” like intercom and Helpscout
We’re rolling out chatwoot for our startup and I’m truly blown away with how simple and smooth this app is compared to others we evaluated especially intercom. We’re a small team so answering chats and emails on the go is vital. The app works well to handle messages from all types of channels. It also lets you access your custom integrations/extensions inside the app which is super cool - we are building one to view customer profile info from our main app and I was surprised to see it’s accessible as a web view inside chatwoot in the conversation action menu. One small piece of feedback I have is make it easier to resolve a conversation with fewer taps/menus, and adding more filters to the conversations tab eg filtering by customer or custom fields.
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Response from developer
Thank you so much for your encouraging star ratings!
Self hosted url not working
We tried to use this app for self hosted chatwoot app but it’s saying invalid URL
Barra de pesquisa e inciar chat.
Que projeto lindo, estamos chegando lá. É uma pena ainda nao termos barra de pesquisa e nao podermos iniciar uma conversa. Fora isso. Está incrível.
dark mode
please add dark mode
nada funciona
não é possível logar
No se pueden escuchar los audios
Cant play audio messages or voice notes
Iniciar conversa
Seria excelente se conseguíssemos iniciar conversa
Não reproduz áudio
Ótima usabilidade, possui apenas o essencial, porém ele não reproduz áudio, o que é péssimo para o meu negócio, pois os funcionários externos, que utilizam apenas o celular não conseguem utilizar o app por causa dos áudios.
No image support
Add the option of sending images through the app as soon as possible
NO FUNCIONAN LOS AUDIOS
No puedo escuchar los audios de las conversaciones cuando entro en esta App desde mi iPhone. Si entro al CRM desde la computadora, no tengo problema alguno.
POR FAVOR CORRIJAN ESO
POR FAVOR CORRIJAN ESO
Va por buen camino
Le falta poder comenzar conversaciones pero sirve para gestionar conversaciones en la calle
iOS app needs improving
The iOS app offers a poor experience compared to the website . I hope the developers improve it : better UI & functionality needed
