Comparison

Chatwoot vs Botconversa

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Chatwoot

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

Highlights
  • Real-time customer engagement
  • On-the-go conversation follow-up
  • Instant system activity notifications
  • Team collaboration with private notes
  • Conversation status management
  • Assign conversations to team members
Features
Read full description

Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive: **Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most. **Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction. **Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations. **Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move. **Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service. Chatwoot keeps you responsive, efficient, and connected—no matter where you are.

About

Botconversa

Manage customer interactions in real-time directly from your mobile device. Access conversation history and receive instant notifications to ensure prompt responses. This app brings the familiar BotConversa experience to your phone for on-the-go customer service.

Highlights
  • Live chat on mobile
  • Conversation history access
  • Real-time notifications
  • Simplified mobile access
  • On-the-go customer service
Features
Read full description

O BotConversa chegou ao seu celular! Atenda clientes em tempo real e acompanhe todas as interações onde quer que você esteja. Ideal para quem já usa o BotConversa no computador e deseja a praticidade de um aplicativo móvel. Principais Funcionalidades: Chat ao Vivo no Celular: Ofereça atendimento ágil e personalizado diretamente do seu dispositivo móvel. Histórico de Conversas: Tenha fácil acesso ao histórico de interações, garantindo continuidade e contexto nas respostas. Notificações em Tempo Real: Receba alertas instantâneos sobre novas mensagens, garantindo que você nunca perca uma oportunidade de interação. Acesso Simplificado: Toda a experiência BotConversa que você conhece, agora otimizada para o celular. Baixe o BotConversa e atenda seus clientes com rapidez e facilidade, em qualquer lugar.

Screenshots

Chatwoot4 screens
Botconversa3 screens

Verdict

The call

The clearest difference is rating: Chatwoot at 4.1 against Botconversa's 3.5. Chatwoot also leads on monetization model (free vs free with in-app purchases) and ratings volume (13 vs 2). Botconversa's advantage is review sentiment (82% vs 55%). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Chatwoot holds the better App Store score, 4.1 against 3.5. That said, the two scores are not equally well evidenced: Chatwoot has 13 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 55% of Chatwoot's written reviews are positive against 82% of Botconversa's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Chatwoot ships an update every 11 days, Botconversa every 9 days. The most recent releases landed on September 23, 2026 and September 14, 2026 respectively.

Scorecard4 real differences · 6 level
Chatwoot versus Botconversa: the parameters behind the verdict, then further details
ParameterChatwootBotconversa
PriceFreeFree
Rating4.1 (13 ratings) — better3.5 (2 ratings)
Positive reviews55.0% of reviews82.4% of reviews — better
Number of ratings13 — better2
Update frequencyEvery 11 daysEvery 9 days — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPadiPhone, iPod
Requires iOS16.415.6 — better
Further details — not scored
Size73 MB72 MB
Age rating4+4+
DeveloperChatwoot IncBotconversa

Customer experience

Chatwoot

All ratings13 ratings
Positive84.6%
Neutral0.0%
Negative15.4%
Written reviews60 reviews
Positive55.0%
Neutral15.0%
Negative30.0%

Botconversa

All ratings2 ratings
Positive50.0%
Neutral0.0%
Negative50.0%
Written reviews17 reviews
Positive82.4%
Neutral0.0%
Negative17.6%

In-app purchases

None

Chatwoot

No in-app purchases

None

Botconversa

No in-app purchases

Questions

Is Chatwoot free?
Chatwoot is free to download, with no in-app purchases.
Is Botconversa free?
Botconversa is free to download, with no in-app purchases.
Which has better reviews, Chatwoot or Botconversa?
Chatwoot is rated higher. Chatwoot averages 4.1 out of 5 from 13 ratings, while Botconversa averages 3.5 from 2 ratings.
Do Chatwoot or Botconversa have ads?
Neither Chatwoot nor Botconversa shows ads.
Which is updated more often, Chatwoot or Botconversa?
Chatwoot ships an update every 11 days, and Botconversa every 9 days. Most recently, Chatwoot was updated on September 23, 2026 and Botconversa on September 14, 2026.

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