Comparison

Chatwoot vs Kommo

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Chatwoot

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

Highlights
  • Real-time customer engagement
  • On-the-go conversation follow-up
  • Instant system activity notifications
  • Team collaboration with private notes
  • Conversation status management
  • Assign conversations to team members
Features
Read full description

Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive: **Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most. **Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction. **Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations. **Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move. **Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service. Chatwoot keeps you responsive, efficient, and connected—no matter where you are.

About

Kommo

This CRM system helps small businesses boost sales by integrating messaging, email, and calls. Manage your sales pipeline, automate tasks, and track team performance from your mobile device.

Highlights
  • Messenger, email, and call integration
  • Live customizable sales dashboard
  • Automation tools (salesbot, templates)
  • Lead generation via business card scanning
  • Mobile sales pipeline management
  • Team performance monitoring
Features
Read full description

Kommo is the world's first messenger-based CRM system, designed to help small businesses take their sales to a different level. Our mobile app is seamlessly integrated with the desktop version and gives you access to your sales tools straight from your phone, providing a unified CRM experience that keeps you connected wherever you are. Unleash the power of messaging Seamlessly connect with your customers through messengers, emails, and calls, all from a single app. Stay ahead with analytics Monitor your sales, tasks, team performance and more from anywhere with the customizable live Dashboard. Automate and thrive Streamline your processes with automation tools like salesbot, templates and digital pipeline. Save time and focus on what matters most - growing your business. Increase lead generation Capture leads on the go by scanning business cards, importing your address book, or quickly adding contacts. Never miss a deal with instant lead addition to your pipeline. Sales pipeline at your fingertips Access and manage your sales pipeline from your phone whenever you need to. Log into your account or sign up for a 14-day free trial to effortlessly manage your sales pipeline, navigate performance, and collaborate with your team anytime, anywhere.

Screenshots

Chatwoot4 screens
Kommo4 screens

Verdict

The call

The clearest difference is review sentiment: Kommo at 84% against Chatwoot's 55%. Kommo also leads on rating (4.3 vs 4.1). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Kommo holds the better App Store score, 4.3 against 4.1. Both are backed by a comparable volume of ratings — 13 and 12 respectively. Written reviews point the same way: 55% of Chatwoot's written reviews are positive against 84% of Kommo's.

UpkeepUpdate frequency

Chatwoot ships an update every 11 days, Kommo every 2 weeks. The most recent releases landed on September 23, 2026 and September 24, 2026 respectively.

Scorecard2 real differences · 8 level
Chatwoot versus Kommo: the parameters behind the verdict, then further details
ParameterChatwootKommo
PriceFreeFree
Rating4.1 (13 ratings)4.3 (12 ratings) — better
Positive reviews55.0% of reviews83.8% of reviews — better
Number of ratings13 — better12
Update frequencyEvery 11 days — betterEvery 2 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, Apple Watch
Requires iOS16.416.0 — better
Further details — not scored
Size73 MB183 MB
Age rating4++4
DeveloperChatwoot IncTerimpol S.A.

Customer experience

Chatwoot

All ratings13 ratings
Positive84.6%
Neutral0.0%
Negative15.4%
Written reviews60 reviews
Positive55.0%
Neutral15.0%
Negative30.0%

Kommo

All ratings12 ratings
Positive83.3%
Neutral0.0%
Negative16.7%
Written reviews37 reviews
Positive83.8%
Neutral2.7%
Negative13.5%

In-app purchases

None

Chatwoot

No in-app purchases

None

Kommo

No in-app purchases

Questions

Is Chatwoot free?
Chatwoot is free to download, with no in-app purchases.
Is Kommo free?
Kommo is free to download, with no in-app purchases.
Which has better reviews, Chatwoot or Kommo?
Kommo is rated higher. Chatwoot averages 4.1 out of 5 from 13 ratings, while Kommo averages 4.3 from 12 ratings.
Do Chatwoot or Kommo have ads?
Neither Chatwoot nor Kommo shows ads.
Which is updated more often, Chatwoot or Kommo?
Chatwoot ships an update every 11 days, and Kommo every 2 weeks. Most recently, Chatwoot was updated on September 23, 2026 and Kommo on September 24, 2026.

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