Chatwoot vs Cartpanda
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Chatwoot
Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.
- Real-time customer engagement
- On-the-go conversation follow-up
- Instant system activity notifications
- Team collaboration with private notes
- Conversation status management
- Assign conversations to team members
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Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive: **Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most. **Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction. **Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations. **Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move. **Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service. Chatwoot keeps you responsive, efficient, and connected—no matter where you are.
Cartpanda
Manage your online store and sales activities from your mobile device. Receive real-time notifications for new orders and recover abandoned carts via WhatsApp. Stay connected to your business operations from anywhere.
- View store orders
- Detailed order information
- Recover abandoned carts via WhatsApp
- New sale notifications
- Manage business activities on the go
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View and manage your store activities wherever you are. Check for orders placed in your store with complete and detailed information directly in the palm of your hand. Recover abandoned carts through WhatsApp with just a few steps and get directly notified when a new sale is received. --- Send your feedback to our team via email: support@cartpanda.com
Screenshots
Verdict
Chatwoot and Cartpanda both sit at 4.1 stars, but that hides the real split: 55% of Chatwoot's written reviews are positive against 44% of Cartpanda's. Cartpanda's advantage is iOS requirement (13.0 vs 16.4). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Chatwoot holds the better App Store score, 4.1 against 3.9. Both are backed by a comparable volume of ratings — 13 and 14 respectively. Written reviews point the same way: 55% of Chatwoot's written reviews are positive against 44% of Cartpanda's.
Chatwoot ships an update every 2 weeks, Cartpanda every 3 weeks. The most recent releases landed on October 15, 2026 and October 14, 2026 respectively.
| Parameter | Chatwoot | Cartpanda |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (13 ratings) — better | 3.9 (14 ratings) |
| Positive reviews | 55.0% of reviews — better | 44.4% of reviews |
| Number of ratings | 13 | 14 — better |
| Update frequency | Every 2 weeks — better | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.4 | 13.0 — better |
| Further details — not scored | ||
| Size | 73 MB | 98 MB |
| Age rating | 4+ | 4+ |
| Developer | Chatwoot Inc | CARTPANDA TECNOLOGIA DE SOFTWARE LTDA |
Customer experience
Chatwoot
Cartpanda
In-app purchases
Chatwoot
No in-app purchases
Cartpanda
No in-app purchases







