Comparison

Chatwoot vs Cartpanda

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Chatwoot

Engage with customers in real-time, follow up on conversations, and receive instant notifications. Collaborate with your team and organize customer interactions with status assignments to deliver exceptional service from anywhere.

Highlights
  • Real-time customer engagement
  • On-the-go conversation follow-up
  • Instant system activity notifications
  • Team collaboration with private notes
  • Organize conversations with status assignments
Features
Read full description

Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive: **Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most. **Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction. **Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations. **Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move. **Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service. Chatwoot keeps you responsive, efficient, and connected—no matter where you are.

About

Cartpanda

Manage your online store and sales activities from your mobile device. Receive real-time notifications for new orders and recover abandoned carts via WhatsApp. Stay connected to your business operations from anywhere.

Highlights
  • View store orders
  • Detailed order information
  • Recover abandoned carts via WhatsApp
  • New sale notifications
  • Manage business activities on the go
Features
Read full description

View and manage your store activities wherever you are. Check for orders placed in your store with complete and detailed information directly in the palm of your hand. Recover abandoned carts through WhatsApp with just a few steps and get directly notified when a new sale is received. --- Send your feedback to our team via email: support@cartpanda.com

Screenshots

Chatwoot4 screens
Cartpanda4 screens

Verdict

The call

The clearest difference is update cadence: Chatwoot at weekly against Cartpanda's every 3 weeks. Chatwoot also leads on review sentiment (54% vs 44%). Cartpanda's advantage is iOS requirement (13.0 vs 16.4). On price, rating, ratings volume and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 3.9 for Chatwoot against 3.9 for Cartpanda. Both are backed by a comparable volume of ratings — 14 and 14 respectively. Written reviews are what separate them: 54% of Chatwoot's written reviews are positive against 44% of Cartpanda's.

UpkeepUpdate frequency

Chatwoot ships an update weekly, Cartpanda every 3 weeks. The most recent releases landed on November 7, 2026 and November 3, 2026 respectively.

Scorecard3 real differences · 7 level
Chatwoot versus Cartpanda: the parameters behind the verdict, then further details
ParameterChatwootCartpanda
PriceFreeFree
Rating3.9 (14 ratings) — better3.9 (14 ratings)
Positive reviews54.1% of reviews — better44.4% of reviews
Number of ratings1414
Update frequencyWeekly — betterEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.413.0 — better
Further details — not scored
Size92 MB98 MB
Age rating4+4+
DeveloperChatwoot IncCARTPANDA TECNOLOGIA DE SOFTWARE LTDA

Customer experience

Chatwoot

All ratings14 ratings
Positive78.6%
Neutral0.0%
Negative21.4%
Written reviews61 reviews
Positive54.1%
Neutral14.8%
Negative31.1%

Cartpanda

All ratings14 ratings
Positive71.4%
Neutral0.0%
Negative28.6%
Written reviews18 reviews
Positive44.4%
Neutral11.1%
Negative44.4%

In-app purchases

None

Chatwoot

No in-app purchases

None

Cartpanda

No in-app purchases

Questions

Is Chatwoot free?
Chatwoot is free to download, with no in-app purchases.
Is Cartpanda free?
Cartpanda is free to download, with no in-app purchases.
Which has better reviews, Chatwoot or Cartpanda?
Chatwoot is rated higher. Chatwoot averages 3.9 out of 5 from 14 ratings, while Cartpanda averages 3.9 from 14 ratings.
Do Chatwoot or Cartpanda have ads?
Neither Chatwoot nor Cartpanda shows ads.
Which is updated more often, Chatwoot or Cartpanda?
Chatwoot ships an update weekly, and Cartpanda every 3 weeks. Most recently, Chatwoot was updated on November 7, 2026 and Cartpanda on November 3, 2026.

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